Garden Box Reviews

Name: Garden Box
Address: Outerspace Storage, Stonehill Road, Bolton, Lancashire
Rating: 4.79

4.8 Rating 106 Reviews

94 %

of reviewers recommend Garden Box

Company Reviews

Metrics

4.8

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Garden Box 5 star review on 14th March 2025

Anonymous

Garden Box 5 star review on 9th September 2023

Kim Chillas

Garden Box 5 star review on 26th August 2023

Nigel McHale

Garden Box 5 star review on 14th August 2023

Duncan Kerr

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steve and the team were a great help in getting me my outdoor kitchen in time for a big event we had and went above and beyond to make sure it happened!”

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Posted 2 weeks ago

“Very helpful when ordering my Burford inset grill. I have not installed as yet but the quality of the grill looks to be very good. Packaged well and arrived as expected. I would use Garden Box again as they seem to be a nice friendly company.”

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Posted 3 weeks ago

“Very pleased with the service I received from Rick when ordering my outdoor garden sofa with fire pit . He was very polite and helpful and sent me swatches of the material. My order is being delivered on Tuesday .”

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Posted 1 month ago

“Best prices for excellent bbq’s . The whole serice from start to finish was Exceptional. 5 stars!!”

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Posted 1 month ago

“Unbelievable service, amazing, ordered Tuesday afternoon delivered Thursday lunchtime, amazing service thank you”

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Posted 1 month ago

“Excellent service with very helpful staff.”

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Posted 1 month ago

“Product as described would use again”

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Posted 1 month ago

“Great service and a good price. Nothing to fault on, my items were delivered on time and when I was expecting them.”

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Posted 1 month ago

“Great communication from garden box when there was a delay in delivery. Would buy from again.”

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Posted 1 month ago

“Rick and his team we’re really helpful and knowledgeable when I had questions the service was excellent and delivery was on time and correct well Done great to deal with a company that cares about the customer experience 🌟🌟🌟🌟🌟”

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Posted 2 months ago

“The service I have received from Garden Box has been excellent. Since my first email I sent about a product which was answered promptly with a phone call back, providing me with the information I required. Secondly it was good to feel I was under no pressure in buying the product I had enquired about and Rick, who I spoke to was very knowledgable what I wanted. Thanks.”

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Posted 2 months ago

“Ordering and receiving an update was simple. I had to chase a delivery date and waited in but it didn't arrive. I called Gardenbox who were sorry about the failed delivery and rearranged for Saturday. To improve the system it would be good to have a tracking number so we can track the order”

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Posted 2 months ago

“Excellent service - thanks guys”

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Posted 2 months ago

“Rick was a brilliant help with my purchase! Really happy with it and look forward to firing up the smoker!!!”

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Posted 2 months ago

“Very happy with our purchase! Very helpful, knowledgeable and friendly! Would definitely recommend!”

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Posted 2 months ago

“Overall my experience ordering a Kamado Joe from Gardenbox has been great. The team reached out to arrange delivery and the order was received without damage 1.5 weeks later. Thank you Gardenbox !!”

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Posted 2 months ago

“Very quick and efficient customer service, thank you.”

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Posted 3 months ago

“Absolutely superb service received. 1 minor issue with a damaged part but this was resolved immediately. Would definitely recommend Garden box.”

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Posted 3 months ago

“Very happy although not used the BBQ yet as it's still winter. Slight delay arriving but was due to the popular winter sale ( best time to buy ) and was not in a hurry for it. Put it together nice and easy, coming from a fabrication background it was quality made and all fitted together well . The proof will be in the cooking”

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Posted 3 months ago

“First class service. Ordered a BBQ Sunday evening and received a call mid Monday morning regarding delivery. Cannot fault the service, highly recommended.”

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Posted 4 months ago

Garden Box is rated 4.8 based on 106 reviews