Garden Box Reviews

Name: Garden Box
Address: Outerspace Storage, Stonehill Road, Bolton, Lancashire
Rating: 4.75

4.8 Rating 117 Reviews

93 %

of reviewers recommend Garden Box

Company Reviews

Metrics

4.8

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Garden Box 5 star review on 14th March 2025

Anonymous

Garden Box 5 star review on 9th September 2023

Kim Chillas

Garden Box 5 star review on 26th August 2023

Nigel McHale

Garden Box 5 star review on 14th August 2023

Duncan Kerr

Anonymous

Anonymous // 01/01/2019

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“Purchased a Bibury 3 from Gardenbox and both email and phone contact with Steve prior to purchase was excellent. The unit arrived within 7 days but was unfortunately severly damaged during transit. I emailed Steve photos and he called me within 10minutes and arranged for Whistler to send out a replacement unit which arrived in 2 days in perfect condition. Very happy with the response from Steve at Gardenbox and Whistler. Looking forward to many years of enjoyment out of the Bibury. The Gardenbox price was £300 less than the next cheapest advertised price for this unit and in some cases £900 cheaper.”

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Posted 1 week ago

“We are thrilled with our gazebo from Garden Box, the quality is fantastic and was easy to install thanks to clear instructions. We received brilliant customer support throughout and would not hesitate to order from Garden Box again.”

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Posted 1 week ago

“Service great , delivery good , update once all instored and working”

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Posted 1 month ago

“Bought a Whistler BBQ with big discount & couldn’t believe price. Called shop & spoke to Steve who was very reassuring so I went ahead with purchase. Fantastic service, I asked for in to be delivered within the week & we agreed a day. BBQ was delivered on time! Great service ! Thank you!”

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Posted 1 month ago

“This would be an unfair review as waiting for a replacement door. We were informed it was being delivered last friday, still waiting. The one we received was bent, which has delayed our fitting”

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Posted 1 month ago

“What a great company. Excellent service and communication not to forget the brilliant BBQ!”

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Posted 2 months ago

“I made a bit of a snap decision to buy a BBQ that was on a fantastic price with Garden Box one weekend, after completing the transaction I did worry if it was too good to be true and contacted them first thing Monday morning to chat. All the advice I got was helpful and friendly and I was told if I was having second thoughts they could cancel the order and get a full refund no problem. In the end I drove down the the store to see the BBQ and was again greeted in a friendly and helpful way. Based on the service I got I would definitely recommend Garden Box if your thinking about anything they sell”

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Posted 2 months ago

“Avoid Gardenbox. It has been close to 2 months now, and we still have not received what we ordered. When we ordered, it showed all items to be "in-stock". Only when we didn't hear from them for a week did they tell us that they are waiting for a shipment from the manufacturer. Generally, their communication and customer support is terrible. Rick specifically has been condesending and refused to email us. They brag about having show room and staff who pick up the phone, but they are impossible to actually contact. They fail to respond to basic email requests. They promise to send an update, then never actually follow up. Throughout the entire process they have provided incorrect or misleading information time and again. For example, their "2-man delivery", that takes the very heavy item "anywhere on the property" is a lie. At best it would take it to your driveway for an extra £80, and whish you good luck moving it yourself where you actually need it. If you want to actually receive your item, avoid this seller. There are many others selling the exact same things. Avoid Gardenbox.”

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Posted 2 months ago

We are genuinely sorry that your order has not been completely fulfilled in the original lead time advertised. For public transparency, the bbq was delivered on time and the customer is missing an accessory. We have attempted to ring the customer numerous times to offer them an apology, compensation and to discuss an alternative accessory or to provide a refund, and the customer will not accept a phone call and prefers to communicate via email. The customer received a full refund of the two man service charge once it was ascertained that the service was not possible to their location requested. Every effort was made and the BBQ was successfully delivered to the customer on time to meet their deadline, the missing accessory was advised to be in stock and available from the manufacturer. The manufacturer’s information was incorrect, they have failed to supply the missing accessory twice by providing inaccurate lead times. The missing accessory will be delivered to the customer once the part is available, which will be within a couple of weeks, all of which has been fed back to the customer. The customer has communicated with us via email using rude, abusive, inappropriate and disrespectful language and yet will not talk to us for us to offer an alternative, compensation or a refund of the missing item. We are sorry that you have felt the need to leave reviews across a variety of platforms, yet you have received your bbq, on time, and we are doing everything available to us to fulfil the missing accessory.

Posted 2 months ago

“Absolute gents. 100 satisfied with transaction price and delivery. They were knowledgeable friendly and professional. Each time I called you answered or rang me back The items are outstanding quality and in the 5 days we've had the bbq we have used it 3 times I have no hesitation in recommending Gardenbox based in this purchase and I'd go to them if I needed something else similar”

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Posted 2 months ago

“I ordered a bbq but unfortunately it was out of stock. I spoke to Steve who talked me through alternative bbq’s and recommended one to me that was on special offer. There was no pressure to buy and it was made clear I could have a refund if I chose. I did buy the recommended bbq and am very happy with it. Would definitely recommend Garden Box.”

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Posted 2 months ago

“I rarely write reviews, but feel compelled to do so on this occassion. What an incredible BBQ... a serious upgrade from my previous two webbers (Genesis 2) where the undercarrage and legs simply rotted away in under 5 years being so close to the coast. (Despite having a cover on, the stand is made of cheap, horrible metal which rusted away and cause the casters to eventually fall off). This is a proper BBQ which will stand the test of time... Sure, it's epxensive, but I've paid twice so don't make the same mistake. This is a great product and having had this for a few weeks would argue it's actaully worth every penny. Brilliant!”

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Posted 2 months ago

“Steve and the team were a great help in getting me my outdoor kitchen in time for a big event we had and went above and beyond to make sure it happened!”

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Posted 3 months ago

“Very helpful when ordering my Burford inset grill. I have not installed as yet but the quality of the grill looks to be very good. Packaged well and arrived as expected. I would use Garden Box again as they seem to be a nice friendly company.”

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Posted 3 months ago

“Very pleased with the service I received from Rick when ordering my outdoor garden sofa with fire pit . He was very polite and helpful and sent me swatches of the material. My order is being delivered on Tuesday .”

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Posted 4 months ago

“Best prices for excellent bbq’s . The whole serice from start to finish was Exceptional. 5 stars!!”

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Posted 4 months ago

“Unbelievable service, amazing, ordered Tuesday afternoon delivered Thursday lunchtime, amazing service thank you”

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Posted 4 months ago

“Excellent service with very helpful staff.”

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Posted 4 months ago

“Product as described would use again”

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Posted 4 months ago

“Great service and a good price. Nothing to fault on, my items were delivered on time and when I was expecting them.”

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Posted 4 months ago

“Great communication from garden box when there was a delay in delivery. Would buy from again.”

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Posted 5 months ago

Garden Box is rated 4.8 based on 117 reviews