Garden Box Reviews

Name: Garden Box
Address: Outerspace Storage, Stonehill Road, Bolton, Lancashire
Rating: 4.75

4.8 Rating 118 Reviews

93 %

of reviewers recommend Garden Box

Company Reviews

Metrics

4.8

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Garden Box 5 star review on 14th March 2025

Anonymous

Garden Box 5 star review on 9th September 2023

Kim Chillas

Garden Box 5 star review on 26th August 2023

Nigel McHale

Garden Box 5 star review on 14th August 2023

Duncan Kerr

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great advise, thank you.”

Helpful Report

Posted 1 year ago

“Absolutely delighted with you guys and in particular Steve. Just great to deal with you. Honest company that deliver great products, couldn’t be happier. Many thanks.”

Helpful Report

Posted 1 year ago

“Great company always happy to assist with questions and quality products and very competitive prices”

Helpful Report

Posted 1 year ago

“Amazing service and friendly to chat with. Will certainly be using again.”

Helpful Report

Posted 1 year ago

“Always helpful and amazing service. Great products, outdoor kitchen ideas and BBQ cooking tips.”

Helpful Report

Posted 1 year ago

“Fantastic customer service from Mark and Rick. They always go out of their way to help. Thanks”

Helpful Report

Posted 1 year ago

“I bought my Kamado Joe Classic III from Garden Box. Bought as a bundle and very pleased with the contents and the price for the bundle. The Joe arrived promptly and I'm happy with the overall service from Garden Box. It turns out, I'm halfway through putting it together. But all the parts are there and in good order. I'm sure if there had been a problem Garden Box would have looked after me.”

Helpful Report

Posted 1 year ago

“Very good service and quick to respond to enquiries Highly recommended”

Helpful Report

Posted 1 year ago

“Outstanding personal service. Ordered 2 bags of charcoal and promptly received an email about arranging collection and offering me the brand I'd ordered as well as an alternative (Globaltic) with the differences in smoke/flavour profiles. On the back of this, I called into their showroom and ordered myself another bbq. From start to finish, outstanding service.”

Helpful Report

Posted 1 year ago

“Great service and top product. Thank You.”

Helpful Report

Posted 1 year ago

“Great service. Helped massively with delivery. Would definitely recommend for bbq buyers.”

Helpful Report

Posted 1 year ago

“Very friendly and helpful folks who are willing to work with their customers and provide excellent service! Recommended!”

Helpful Report

Posted 1 year ago

“I have been very impressed with Garden Box. Their pricing was attractive backed up by very responsive service. The shipping company confused emails with another customer - Steve promptly called and sorted that and the product itself was missing some bits. I got a call back within an hour of emailing, again by Steve. Obviously this is down to the manufacturer, but I have no doubt it will be resolved. None of these matters were the responsibility of GardenBox and we dont live in a perfect world so mistakes do happen. Key for me is always how retailers respond and sort them. GardenBox has been first rate, concerned that mishaps happened but were absolutely on it to resolve. Very reassuring and wouldnt hesitate to recommend.”

Helpful Report

Posted 1 year ago

“Very pleased with the pre purchase support I received as I wanted to make sure I was ordering the right product for my Kamado Joe. Also very pleased with the quality of the product itself. I will use Garden Box again for Kamado accessories in future.”

Helpful Report

Posted 1 year ago

“Very easy to do business with and very responsive once I'd ordered the BBQ. I had a couple of questions during the ordering process and they were so quick to come back to me and also delivery was really prompt.”

Helpful Report

Posted 1 year ago

“Fantastic service from start to end - ordered a product on the website which was nil-stocked. Spoke with the the team on the phone and they sorted me out with an alternative item at no extra cost to me. It was really nice to speak with people that can make decisions to solve customer service issues, than some big corporate call-centre that can’t be reasonable. Would definitely shop with Garden Box again!!!!”

Helpful Report

Posted 1 year ago

“Ordered an expensive BBQ online with Garden Box, only to find out there was an issue with it being dispatched. Once I made them aware things soon got sorted. I have to say the quality of the product is outstanding and well worth the wait. I'm still waiting on the pizza stone, but I have been promised it will arrive soon. I would certainly recommend Garden Box, amazing value for money.”

Helpful Report

Posted 1 year ago

“Great service and great BBQ really good value and such nice people to deal with. Would definitely recommend.”

Helpful Report

Posted 1 year ago

“Great service from Mark and the team at Garden Box. Thanks guys for all your help.”

Helpful Report

Posted 1 year ago

“Steve and the team at Garden Box were recommended to me by a friend as the place to go for Kamado Joe's. I'm very pleased I followed up with that recommendation. Garden Box were fantastic, very informative, friendly, professional and polite. No pressure to buy and very competitive. I'm now a very happy KJ owner and wouldn't hesitate to recommending Garden Box to anyone considering to go Kamado Joe!!”

Helpful Report

Posted 1 year ago

Garden Box is rated 4.8 based on 118 reviews