Garden Box Reviews

Name: Garden Box
Address: Outerspace Storage, Stonehill Road, Bolton, Lancashire
Rating: 4.76

4.8 Rating 123 Reviews

93 %

of reviewers recommend Garden Box

Company Reviews

Metrics

4.8

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Garden Box 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service - delivered on time, keen price and the customer service was exceptional. Highly recommended!”

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Posted 1 year ago

“All good package delivery was half price of package. Looking for mor goods but not paying delivery”

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Posted 1 year ago

“Great price! Easy purchasing experience. I actually had a phone call from a real human thanking me for the order and confirming next steps and delivery which was a refreshing change! Delivered before they said they would too which was another bonus! Definitely reccomend.”

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Posted 1 year ago

“Great company to deal with. Fantastic communication and service. Will definitely be using Garden Box again. Thank you!”

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Posted 1 year ago

“Purchased a Galaxy Gazebo, complete with 4 upgraded 'zip' blinds. Whilst these are more expensive than the standard, the manner in which they open and close (infinitely variable, any position) makes them more than worth the extra. They have been in use over the past few weeks and have performed exceptionally well, even in the strongest winds. Arranging installation was a breeze and the work was carried out in less than a day. Attention to detail and making sure everything was perfect makes Gardenbox stand out as a supplier and I cannot recommend the gazebo, side panels, or the company highly enough.”

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Posted 1 year ago

“Great advise, thank you.”

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Posted 1 year ago

“Absolutely delighted with you guys and in particular Steve. Just great to deal with you. Honest company that deliver great products, couldn’t be happier. Many thanks.”

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Posted 1 year ago

“Great company always happy to assist with questions and quality products and very competitive prices”

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Posted 1 year ago

“Amazing service and friendly to chat with. Will certainly be using again.”

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Posted 1 year ago

“Always helpful and amazing service. Great products, outdoor kitchen ideas and BBQ cooking tips.”

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Posted 1 year ago

“Fantastic customer service from Mark and Rick. They always go out of their way to help. Thanks”

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Posted 1 year ago

“I bought my Kamado Joe Classic III from Garden Box. Bought as a bundle and very pleased with the contents and the price for the bundle. The Joe arrived promptly and I'm happy with the overall service from Garden Box. It turns out, I'm halfway through putting it together. But all the parts are there and in good order. I'm sure if there had been a problem Garden Box would have looked after me.”

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Posted 1 year ago

“Very good service and quick to respond to enquiries Highly recommended”

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Posted 1 year ago

“Outstanding personal service. Ordered 2 bags of charcoal and promptly received an email about arranging collection and offering me the brand I'd ordered as well as an alternative (Globaltic) with the differences in smoke/flavour profiles. On the back of this, I called into their showroom and ordered myself another bbq. From start to finish, outstanding service.”

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Posted 1 year ago

“Great service and top product. Thank You.”

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Posted 1 year ago

“Great service. Helped massively with delivery. Would definitely recommend for bbq buyers.”

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Posted 1 year ago

“Very friendly and helpful folks who are willing to work with their customers and provide excellent service! Recommended!”

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Posted 1 year ago

“I have been very impressed with Garden Box. Their pricing was attractive backed up by very responsive service. The shipping company confused emails with another customer - Steve promptly called and sorted that and the product itself was missing some bits. I got a call back within an hour of emailing, again by Steve. Obviously this is down to the manufacturer, but I have no doubt it will be resolved. None of these matters were the responsibility of GardenBox and we dont live in a perfect world so mistakes do happen. Key for me is always how retailers respond and sort them. GardenBox has been first rate, concerned that mishaps happened but were absolutely on it to resolve. Very reassuring and wouldnt hesitate to recommend.”

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Posted 1 year ago

“Very pleased with the pre purchase support I received as I wanted to make sure I was ordering the right product for my Kamado Joe. Also very pleased with the quality of the product itself. I will use Garden Box again for Kamado accessories in future.”

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Posted 1 year ago

“Very easy to do business with and very responsive once I'd ordered the BBQ. I had a couple of questions during the ordering process and they were so quick to come back to me and also delivery was really prompt.”

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Posted 1 year ago

Garden Box is rated 4.8 based on 123 reviews