Garden Box Reviews

Name: Garden Box
Address: Outerspace Storage, Stonehill Road, Bolton, Lancashire
Rating: 4.75

4.8 Rating 118 Reviews

93 %

of reviewers recommend Garden Box

Company Reviews

Metrics

4.8

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Garden Box 5 star review on 14th March 2025

Anonymous

Garden Box 5 star review on 9th September 2023

Kim Chillas

Garden Box 5 star review on 26th August 2023

Nigel McHale

Garden Box 5 star review on 14th August 2023

Duncan Kerr

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I first contacted garden box with a query. The response was quick. I then placed an order for the whistler tilbury. The bbq was shipped Ina. Pallet it reached me in a good timely manner in perfect condition. From start to finish correspondence and service has been excellent. Thank you for such a good service. I highly recommend anyone purchasing from garden box”

Helpful Report

Posted 20 hours ago

“Purchased a Bibury 3 from Gardenbox and both email and phone contact with Steve prior to purchase was excellent. The unit arrived within 7 days but was unfortunately severly damaged during transit. I emailed Steve photos and he called me within 10minutes and arranged for Whistler to send out a replacement unit which arrived in 2 days in perfect condition. Very happy with the response from Steve at Gardenbox and Whistler. Looking forward to many years of enjoyment out of the Bibury. The Gardenbox price was £300 less than the next cheapest advertised price for this unit and in some cases £900 cheaper.”

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Posted 1 week ago

“We are thrilled with our gazebo from Garden Box, the quality is fantastic and was easy to install thanks to clear instructions. We received brilliant customer support throughout and would not hesitate to order from Garden Box again.”

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Posted 1 week ago

“Bought a Whistler BBQ with big discount & couldn’t believe price. Called shop & spoke to Steve who was very reassuring so I went ahead with purchase. Fantastic service, I asked for in to be delivered within the week & we agreed a day. BBQ was delivered on time! Great service ! Thank you!”

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Posted 1 month ago

“What a great company. Excellent service and communication not to forget the brilliant BBQ!”

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Posted 2 months ago

“I made a bit of a snap decision to buy a BBQ that was on a fantastic price with Garden Box one weekend, after completing the transaction I did worry if it was too good to be true and contacted them first thing Monday morning to chat. All the advice I got was helpful and friendly and I was told if I was having second thoughts they could cancel the order and get a full refund no problem. In the end I drove down the the store to see the BBQ and was again greeted in a friendly and helpful way. Based on the service I got I would definitely recommend Garden Box if your thinking about anything they sell”

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Posted 2 months ago

“Absolute gents. 100 satisfied with transaction price and delivery. They were knowledgeable friendly and professional. Each time I called you answered or rang me back The items are outstanding quality and in the 5 days we've had the bbq we have used it 3 times I have no hesitation in recommending Gardenbox based in this purchase and I'd go to them if I needed something else similar”

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Posted 2 months ago

“I ordered a bbq but unfortunately it was out of stock. I spoke to Steve who talked me through alternative bbq’s and recommended one to me that was on special offer. There was no pressure to buy and it was made clear I could have a refund if I chose. I did buy the recommended bbq and am very happy with it. Would definitely recommend Garden Box.”

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Posted 2 months ago

“I rarely write reviews, but feel compelled to do so on this occassion. What an incredible BBQ... a serious upgrade from my previous two webbers (Genesis 2) where the undercarrage and legs simply rotted away in under 5 years being so close to the coast. (Despite having a cover on, the stand is made of cheap, horrible metal which rusted away and cause the casters to eventually fall off). This is a proper BBQ which will stand the test of time... Sure, it's epxensive, but I've paid twice so don't make the same mistake. This is a great product and having had this for a few weeks would argue it's actaully worth every penny. Brilliant!”

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Posted 2 months ago

“Steve and the team were a great help in getting me my outdoor kitchen in time for a big event we had and went above and beyond to make sure it happened!”

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Posted 3 months ago

“Very helpful when ordering my Burford inset grill. I have not installed as yet but the quality of the grill looks to be very good. Packaged well and arrived as expected. I would use Garden Box again as they seem to be a nice friendly company.”

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Posted 4 months ago

“Very pleased with the service I received from Rick when ordering my outdoor garden sofa with fire pit . He was very polite and helpful and sent me swatches of the material. My order is being delivered on Tuesday .”

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Posted 4 months ago

“Best prices for excellent bbq’s . The whole serice from start to finish was Exceptional. 5 stars!!”

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Posted 4 months ago

“Unbelievable service, amazing, ordered Tuesday afternoon delivered Thursday lunchtime, amazing service thank you”

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Posted 4 months ago

“Excellent service with very helpful staff.”

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Posted 4 months ago

“Product as described would use again”

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Posted 4 months ago

“Great service and a good price. Nothing to fault on, my items were delivered on time and when I was expecting them.”

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Posted 4 months ago

“Great communication from garden box when there was a delay in delivery. Would buy from again.”

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Posted 5 months ago

“Rick and his team we’re really helpful and knowledgeable when I had questions the service was excellent and delivery was on time and correct well Done great to deal with a company that cares about the customer experience 🌟🌟🌟🌟🌟”

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Posted 5 months ago

“The service I have received from Garden Box has been excellent. Since my first email I sent about a product which was answered promptly with a phone call back, providing me with the information I required. Secondly it was good to feel I was under no pressure in buying the product I had enquired about and Rick, who I spoke to was very knowledgable what I wanted. Thanks.”

Helpful Report

Posted 5 months ago

Garden Box is rated 4.8 based on 118 reviews