I did the Thai intro and Phi Phi add on. I was told I would be met at the airport by a guide however when I arrived I could not find anyone. I looked for over half an hour and finally someone showed up without a sign or identification and he spoke very little English. I was told that most people on the Thai intro trip had booked on the Phi Phi add on, however found out that only 5 of us out of 23 actually had when I arrived. Our Thai intro guide forgot to book us a replacement guide to meet us at Phi Phi and help us book transfers home as the normal guide was away and we were only told this the day we arrived via Facebook messenger. Despite being told that this part of the trip was guided we were then informed that it was not the day before, which makes me question what I paid for as I could easily have done the trip for half the price on my own. We arrived at the hotel in Phi Phi without really knowing what was going on as the staff spoke very little English. We went on a boat trip however again, no one spoke English and we didn't really know what was going on. Eventually a temporary guide was arranged two days after we arrived, however we waited for half an hour after our meeting time and were then messaged to say that they had slept through their alarm so would be late meeting us and after that night we continued without a guide. Although I enjoyed Thai Intro I felt that Phi Phi was a disappointment. It was poorly organised, unprofessional, and I was led to believe it was a guided tour. If I had realised it was unguided I would not have bothered booking. I feel like I have completely wasted my money on this add on, as I paid for a tour and had to do pretty much the whole trip by myself anyway. I will definitely not be booking through Gap360 again.