Whereas the customer service from Fusion Living was good the one I received from the delivery company (DPD) was appalling. They have never attempted to deliver it to my flat and left the parcel at the estate office. I specifically stayed at home today so that I would not have to carry the delivery myself as there is not lift in my block of flats. On the day of delivery I left three messages for the driver to take the delivery to my place and not to the estate office. The estate manager said that they called me and I told them to leave it at the estate office which is a lie. I have never received a phone call or even a voice message from them. One of the boxes was damaged (two big holes) as well.