My fiancé placed an order for some stools and chairs for our house to use once we moved in together. We were due to get married on the 24th March 2020 but the government brought it’s COVID-19 lockdown restrictions in on the 23rd March 2020 so our wedding was not able to go ahead which in itself has obviously been quite a lot of pressure for us. Since then we have looked at the product and it's not what we were expecting in terms of quality or usability. We have gone back to Fusion Living asking if we can return and that we will want to order something in due course. However, they have refused to do this for us. We understand that they are totally within their right to not let us return as we are outside of their returns time window but it is a shame for them to not provide this flexibility at such unprecedented times. Fusion Living are the only supplier that haven't shown us consideration, decency and flexibility in what is an unprecedented situation for us all. If they were worried about about us not placing our replacement order with them then they could have offered to refund in vouchers that we could reuse with them which would have been a win win for both leaving us feeling satisfied. I'm sure many customers have had a good experience with Fusion Living but it is at times like this that shows a companies real care and interest in it's customers. Coming from a 3rd generation family business myself where from the day we started it has been drummed into us that we put the customer at the centre of everything we do I know how doing something which is of small consequence to the company but of great significance to the customer provides such long term value and customer confidence for the future. We say the first and foremost thing is that whatever has happened the main thing is to leave the customer feeling satisfied because they are your future! As I say Fusion Living are totally within their right and have provided some replacement feet for some of the items that were broken but I do find it interesting to see how companies handle these situations.