Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,653 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 21st October 2025

183

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived clearly used, and in a dirty condition, and smelt awful. I cleaned it up, and was happy to accept it providing a reasonable discount was given...I would rather this than have to source packaging, and further my carbon foot print by returning it. I was offered £30, off a £160 lamp. The item was in a clearly used condition, and it is no way acceptable to expect someone to pay £130 for it. They then offered a full refund provided I return it in the original packaging, which they knew I didn't have, as I stated that with my initial correspondence. It seems this has happened to a few people, from reading the reviews, makes me wonder if they are selling graded products as used. In any case I would have been writing a positive review, had we been able to come to a reasonable agreement on a partial refund. I asked for £50 off, which I think makes £100 for a badly used lamp a more than fair price.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review and we are sorry that you have left this as a 1 star review. When we received your email late on the evening of 11th November, we responded to you first thing on the morning of 12th November to acknowledge the faults you had reported and we straightaway offered to send out a brand new lamp to you and also collect the faulty one as we wanted to ensure you were happy with the product and for you to receive one in perfect condition. At that point you then said you had cleaned it up and had thrown away all of the packaging and you requested a discount and said you were happy to live with it. We offered you £25 discount initially and you said you would like more and were looking for £50. We responded to say that the most we could offer was £30 or we could still deliver a brand new lamp to you and collect the faulty one, but as per our terms, the faulty lamp would need to be packaged in the original packaging, which you said you had thrown away. We would of course like to resolve this for you and we will contact you again directly so we can discuss this with you. Best wishes Fusion Living

Posted 6 years ago

“bought a light great price was the best price I could find, lovely light had to contact them to find out the length of chain but no problem they contacted me straight away”

Helpful Report

Posted 6 years ago

Hi Linda! Thank you for taking the time to write us this wonderful review! We're so pleased that you are happy with your new light, and that the service you received was quick and helpful! Best Wishes, Fusion Living

Posted 6 years ago

“Great service very helpful. Thanks.”

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Posted 6 years ago

Hi Anthony, Thank you for taking the time to write us a great review! We're so pleased that you were pleased with the service and you found us helpful! Best Wishes, Fusion Living

Posted 6 years ago

“Je suis très satisfaite du produit Conforme aux photos Envoyé rapidement dans de bonnes conditions Thank you”

Helpful Report

Posted 6 years ago

Bonjour, Merci d'avoir pris le temps de nous écrire cette magnifique critique! Nous sommes ravis que vous soyez satisfait du service fourni et des produits que vous avez reçus! Nous espérons que vous magasinez à nouveau avec nous! Meilleurs vœux, Fusion Living

Posted 6 years ago

“All questions promtly resolved. Very professional.”

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Posted 6 years ago

Hello, Thank you for taking the time to write us this great review! We're so pleased that you were happy with the service provided. Best Wishes, Fusion Living

Posted 6 years ago

“Very friendly and officiant service Thank you”

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Posted 6 years ago

Hi Izabella, Thank you for writing us this great review! We're so pleased that you were happy with the service you received! We do hope you shop with us again! Best Wishes, Fusion Living.

Posted 6 years ago

“I rang with a query which was handled efficiently. Following the phone call, I ordered 4 tulip chair cushions that arrived quickly and with free postage. I am very happy with the product and the customer service.”

Helpful Report

Posted 6 years ago

Hi Teresa, Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with the service we provided, and also the products you received! We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 6 years ago

“Excellent quality Eero Saarinen cushions for our tulip chairs - better than the ones they replaced. Speedy service and delivery, which handily was in a one-hour timeframe.”

Helpful Report

Posted 6 years ago

Hi Martin, Thank you so much for taking the time to write us this wonderful review! We're so pleased that you are happy with the products received and the service provided! We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 6 years ago

“Excellent service My package arrived in the allocated time slot and in perfect condition I am very happy with my purchase”

Helpful Report

Posted 6 years ago

Hi Aneeta, Thank you for taking the time to write us an excellent review. We're so pleased that you are happy with your purchase. We do hope you shop with us again! Best Wishes, Fusion Living

Posted 6 years ago

“Grey ghost chair to replace a broken one. Uncomfortable to sit on for long periods of time, stylish contemporary design. Easy to clean. Great chair for small bottoms not good if your fat/obese. Expensive for a plastic chair but I paid with my hubby’s card so don’t mind the cost!”

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Posted 6 years ago

“Great service pleased with quality of dining chairs would use fusion living again!”

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Posted 6 years ago

Hi Simon! Thank you for taking the time to write us this excellent review! We're so pleased that you were happy with the service provided and products you received! We do hope you shop with us again soon! Best Wishes, Fusion Living

Posted 6 years ago

“I’ve previously bought 5 of the colourful pyramid base Eiffel chairs and the family all love them. Better still when one of the kids critically damaged some of them Fusion quickly responded to my request for replacement parts which I was happy to pay for rather than replace an entire chair. Delivery was rapid.”

Helpful Report

Posted 6 years ago

Hi Tim, thank you for taking the time to write us this excellent review. We're so pleased you were happy with the service and response from us. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 6 years ago

“Couldn’t be more helpful when resolving the issues we had with some chairs . Replied to emails and called on phone . In the post promptly ( same day ) and order tracked through dpd . Cannot remember the last time I had such efficient service anywhere. Would highly recommend using”

Helpful Report

Posted 6 years ago

Hello, thank you so much for taking the time to write us this wonderful review! We're so pleased that you found the service received helpful and prompt. Thank you for shopping with us and we do hope you choose to shop with us again. Best Wishes, Fusion Living.

Posted 6 years ago

“Quick delivery. Well packed. Fantastic quality. Exactly what we wanted”

Fusion Living 5 star review on 8th November 2019

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Posted 6 years ago

Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with the chairs you received! They look stunning! We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 6 years ago

“Excellent company, well packed fast delivery and a quality product. Couldn’t ask for more.”

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Posted 6 years ago

Thank you for taking the time to write us this wonderful review! We're so pleased that you were happy with the whole process of shopping with us and the product received! We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 6 years ago

“Easy to order and fantastically quick, lovely chairs and vibrant”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write this excellent review! We're so pleased that you were happy with the service and products received! We hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 6 years ago

“Wonderful seller !!!”

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Posted 6 years ago

Thank you for taking the time to write us this excellent review! Best Wishes, Fusion Living

Posted 6 years ago

“Excellent product, speedy service with constant updates. Would highly recommend”

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Posted 6 years ago

Hi Claire, Thank you for taking the time to write us this excellent review! We're so pleased you were happy with the service provided and product received! We do look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 6 years ago

“I have had good dealings with Fusion living and found them to be most helpful. For example I was looking for a pedestal chair for years, and I found one on Fusion living, and delivery three days later. JB”

Helpful Report

Posted 6 years ago

Hi John, Thank you for taking the time to write us this excellent review! We're so pleased we could help you find what you were looking for! We hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 6 years ago

“Im really pleased with the clock, looks nicer than the picture on the website.”

Fusion Living 5 star review on 1st November 2019

Helpful Report

Posted 6 years ago

Hi Claudia, Thank you for taking the time to write us this wonderful review! We're so pleased that you're more than happy with your product! We think it looks stunning! Best Wishes, Fusion Living

Posted 6 years ago

Fusion Living is rated 4.8 based on 1,653 reviews