Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,652 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 21st October 2025

183

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, and really quick, tracked delivery. My first order with Fusion and will definitely order from them again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this fantastic review! We're so pleased that you're happy with the whole experience shopping with us. We look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 5 years ago

“Good website, photos and description clear. Affordable prices and delivered prompt even in the current climate. Well packaged on arrival limiting potential damage”

Helpful Report

Posted 5 years ago

Hello Suzanne! Thank you for taking the time to write us this great review! We're so please that you're happy with the whole experience with us. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“I ordered a chair for my bedroom that was delivered 24hrs after purchase during lockdown which was amazing. I am delighted with the chair and makes a great addition to my bedroom.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with your chair and the service received. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving and we do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 5 years ago

“Ordered a ghost chair from here, I absolutely love it. Quick delivery and good quality!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this great review! We're so pleased you're happy with your ghost chair and the service that was provided alongside. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving Best Wishes, Fusion Living

Posted 5 years ago

“Arrived sooner than expected and was much better than it lo9ked on line.”

Helpful Report

Posted 5 years ago

Hi Christine, Thank you for taking the time to write us this great review! We're so please you're happy with your purchase and the delivery service. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“Easy ordering and extremely fast delivery. Well packaged and beautiful product (smoked ghost chairs)”

Helpful Report

Posted 5 years ago

Hello Mia, Thank you for taking the time to write us this great review! We're so pleased you're happy with the products you received and the service you were provided with. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving and we do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 5 years ago

“Excellent chairs, good quality and easy assembly Came very well wrapped and protected Courier company used one if the better ones with accurate tracking”

Helpful Report

Posted 5 years ago

Hi Andrew, Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with your purchase and the service provided. We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 5 years ago

“My fiancé placed an order for some stools and chairs for our house to use once we moved in together. We were due to get married on the 24th March 2020 but the government brought it’s COVID-19 lockdown restrictions in on the 23rd March 2020 so our wedding was not able to go ahead which in itself has obviously been quite a lot of pressure for us. Since then we have looked at the product and it's not what we were expecting in terms of quality or usability. We have gone back to Fusion Living asking if we can return and that we will want to order something in due course. However, they have refused to do this for us. We understand that they are totally within their right to not let us return as we are outside of their returns time window but it is a shame for them to not provide this flexibility at such unprecedented times. Fusion Living are the only supplier that haven't shown us consideration, decency and flexibility in what is an unprecedented situation for us all. If they were worried about about us not placing our replacement order with them then they could have offered to refund in vouchers that we could reuse with them which would have been a win win for both leaving us feeling satisfied. I'm sure many customers have had a good experience with Fusion Living but it is at times like this that shows a companies real care and interest in it's customers. Coming from a 3rd generation family business myself where from the day we started it has been drummed into us that we put the customer at the centre of everything we do I know how doing something which is of small consequence to the company but of great significance to the customer provides such long term value and customer confidence for the future. We say the first and foremost thing is that whatever has happened the main thing is to leave the customer feeling satisfied because they are your future! As I say Fusion Living are totally within their right and have provided some replacement feet for some of the items that were broken but I do find it interesting to see how companies handle these situations.”

Helpful Report

Posted 5 years ago

Hello Jared, Thank you for taking the time to write us a review. We’re really sorry to hear that you were upset by this situation, but as you have stated you were outside of our returns period. We do try to do as much as we can to keep our customers happy and satisfied. However you ordered with us in February, received your order 3rd March and the first we were contacted about your return was 6 weeks later, we do understand these are unprecedented times and due to this we extended our returns period for orders received after 3rd April, but given you had had the products 6 weeks we are unfortunately not able to accept your return. Again, we do sympathise with your situation and hope you understand our reasoning and policy’s. Best Wishes and Stay Safe, Fusion Living

Posted 5 years ago

“Brilliant chair, sturdy and well made at a fantastic price. Received within a few days and packaged well. Highly recommend.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this great review! We're so please you're happy with the product and the service, don't forget to tag us in some photos! We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“It was very easy to get in touch with staff and ask questions and shipping arrived on time as described.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write us this great review. We're so pleased you're happy with the service and product received. Best Wishes, Fusion Living

Posted 5 years ago

“Super fast delivery considering Covid19 situation. Excellent quality of chair. Very pleased with purchase and would highly recommend Fusion Living.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write us this great review! We're so pleased you're happy with your chair! Don't forget to tag our page on Instagram and use the hashtag #myfusionliving We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“Love my new chairs - so modern and look great in my new kitchen diner extension”

Helpful Report

Posted 5 years ago

Hello Helen! Thank you for taking the time to write us this great review. We're so pleased you're happy with your new chairs! Don't forget to tag us on instagram and use the hashtag #myfusionliving Best Wishes, Fusion Living

Posted 5 years ago

“Received my Louis Ghost chair and stool. Perfect.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this great review! We're so pleased that you're happy with your product. Don't forget to tag us in your photos of it and use the hashtag #myfusionliving We do hope you choose to shop with us again soon. Best Wishes, Fusion Living

Posted 5 years ago

“I bought a small kitchen table which is actually very nice. But you need to let your customers know beforehand that you won't deliver in the apartment/house but rather drop a large wooden pallet (even for a small table as was my case) outside the apartment block, on the street. If you had made that clear before I clicked the 'buy' button rather than one day before delivery I would probably have waited for the Covid19 restrictions to end, if ever.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review and for your feedback. We’re sorry to hear that you weren’t satisfied with the delivery service and that it wasn’t what you were expecting. However, in our Delivery details on the website we state that our free delivery service is to the doorstep of your house or building (if it is an apartment/flat) and also within the dispatch email that we send to you when your order leaves us. We would usually be able to offer an enhanced service where your order is taken inside the property, but due to the current restrictions in place and to keep everyone safe, we are not currently able to offer this. Once again, we apologise for any inconvenience caused.

Posted 5 years ago

“the nicest staff ever! Called as due to unforseen circumstances I had to cancel my order. Staff gave me specific info on how long it would take to recieve a refund. Later on, got another call to give me options regarding order and offered closer delivery date. Thanks for your service and dedication towards your customers!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this brilliant review! We're so pleased that you had a great experience with our customer service, we pride ourselves on putting the customer at the forefront of our business and always try our hardest to provide the best service we can. We do hope you will choose to shop with us in the future. Best Wishes, Fusion Living

Posted 5 years ago

“Product excellent value for money, delivery timeline was ok”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this review! We're pleased that you're happy with your product. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“Efficient professional service from start to finish. Pleasure to buy from this company. Thank you.”

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Posted 5 years ago

Hello Marian, Thank you for taking the time to write us this review! We're so pleased that you were happy with the service and products received. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“A really good chair! Much more solid and firmer than I expected.”

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Posted 5 years ago

Thank you for taking the time to write us this great review! We're so pleased you're happy with your chair and we exceeded expectations. We do hope you shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“Love my new table and chairs - exactly as I hoped they would be! Prompt delivery too.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this good review! We're so pleased your new tables and chairs! and were satisfied with the service provided. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“From order to delivery 3 working days and free UK postage. The quality of the chairs excellent. Solid and stylish finishes the look in my small kitchen. Great service.would recommend to friends and use again.”

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Posted 5 years ago

Hi Carol, Thanks you for taking the time to write us this great review! We're so pleased that you are happy with the products and service provided. We look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 5 years ago

Fusion Living is rated 4.8 based on 1,652 reviews