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Furniture World Reviews

4.7 Rating 500 Reviews
92 %
of reviewers recommend Furniture World
Company Reviews Product Reviews
1,388
 Metrics Info
4.7
Based on 500 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Furniture World Reviews

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Mrs Janice M
Verified Buyer
“So pleased with my hall table. Perfect, exactly what I wanted and made really well”
Helpful Report
Posted 6 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 6 months ago
Lee B
Verified Buyer
“Tables were just as described and are excellent quality. Delivery was well informed, reliable, and on time. All considered; perfect!”
Helpful Report
Posted 6 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 6 months ago
Mr Jeffrey M
Verified Buyer
“Excellent customer care and service. We had a problem with one of our purchases (damaged in transit)we spoke to Furniture World assistant and within a couple of minutes we were sorted. The very next day a new replacement was delivered and the damaged item was collected. I was more than impressed with the speed and efficiency with which our problem was resolved. I Recommend this company highly. Kind regards J.M.Marvin”
Helpful Report
Posted 6 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 6 months ago
Anonymous
Verified Buyer
“Very good service was kept updated”
Furniture World 5 star review on 11th October 2023
Helpful Report
Posted 6 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 6 months ago
Mrs Diane S
Verified Buyer
“Service over the telephone was excellent. My only point would be when ordering online the dates offered for delivery window are 4 days. I specifically ordered when those four days allowed me to work from home to be there for delivery. I was later told by telephone that they were guide dates only. The item arrived a week later than the advertised delivery dates. I would recommend either the wording be changed with online orders to make it clear these are guide dates OR give a more accurate delivery expectation date.”
Helpful Report
Posted 6 months ago
Hi thank you for taking the time to give us this review. I will pass your comments onto the relevant team and we hope to hear from you again soon. Kind Regards, Ethan
Posted 6 months ago
Miss Ellie N
Verified Buyer
“Brilliant service ordered, dispatched next day and delivered 2 days later”
Furniture World 5 star review on 26th September 2023 Furniture World 5 star review on 26th September 2023
Helpful Report
Posted 7 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 7 months ago
Mr Barry M
Verified Buyer
“All ok,happy with product.Delivery fast and on time.”
Helpful Report
Posted 7 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 7 months ago
Mr Stephen T
Verified Buyer
“Arrived promptly and very well packaged.Parcel Force delivered in time frame that was text to us.”
Helpful Report
Posted 7 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 7 months ago
Mrs P C
Verified Buyer
“Very prompt delivery. Lovely delivery man, very helpful. Tv stand is beautiful. Very good quality and very well packed”
Helpful Report
Posted 7 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 7 months ago
Mr Terry O
Verified Buyer
“Kept us updated on delivery”
Helpful Report
Posted 7 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 7 months ago
Anonymous
Verified Buyer
“Good customer service, they were able to keep my furniture until required as I had building work to be completed prior to its arrival. They kept me abreast of expected delivery. The delivery company were great and very kindly delivered to the room of my choice in a first floor flat.”
Helpful Report
Posted 7 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 7 months ago
Mrs Gail B
Verified Buyer
“They were very informative when I phoned to ask how my order was due the person who answered my call was so polite and very helpful which was a breath of fresh air .”
Helpful Report
Posted 7 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 7 months ago
Emma W
Verified Buyer
“Amazing offers, amazing customer service when I called I spoke to a lady straight away and when I emailed I alway got a response within a few hours. Will definitely recommend and use again.”
Helpful Report
Posted 8 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 8 months ago
Miss Julia T
Verified Buyer
“Took a long time but they didn't send first chair as failed quality assurance but was kept informed”
Helpful Report
Posted 8 months ago
Sam
Verified Reviewer
“Great service from a lovely gentleman called Stuart in the truro branch. Very helpful with us first time buyers, defiantly coming back to buy more!”
Helpful Report
Posted 8 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 8 months ago
D.J.Parsons
Verified Reviewer
“We have just had a three seat sofa delivered. Perfect time, 08.30 hrs. The two gentlemen who delivered it were excellent. Karl ( hope the spelling is correct) and Andy thank you for the fast and hassle free delivery.”
Helpful Report
Posted 8 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 8 months ago
Mrs Helen B
Verified Buyer
“Great service, fast delivery, have used the company several times and can't fault them”
Helpful Report
Posted 8 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 8 months ago
Anonymous
Verified Buyer
“Great service in terms of delaying delivery date to suit and excellent support when, unbeknownst to them, the courier kept messing about with when they'd deliver. A really lovely company so much better than some of the larger national furniture retailers I could mention....but won't!”
Helpful Report
Posted 8 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 8 months ago
Miss Caron T
Verified Buyer
“Excellent 5*”
Helpful Report
Posted 8 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 8 months ago
Mr John G
Verified Buyer
“The cost of this sofa was the best I could find. They kept me informed of progress with the order. The courier was difficult to deal with to change the delivery date, although the men worked hard on the day. The transaction with Furniture World passed off smoothly and I would use them again.”
Helpful Report
Posted 8 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 8 months ago
Furniture World is rated 4.7 based on 500 reviews
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