Furniture World Reviews

Name: Furniture World
Rating: 4.68

4.7 Rating 500 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 500 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 19th January 2024

346

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m happy with the service. Very quick to response to my emails when asking questions about delivery.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great customer service. One piece arrived damaged but easy to return with no charge and refund in my account next day. Would recommend”

Furniture World 4 star review on 4th August 2022

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Posted 1 year ago

Hi, thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“We have been so happy with the service from Don from plymouth store and when we had to wait nearly year for complet bed he did everything he could but the store manager is soo rude and not helpful she blames everything on the employee and won't take any responsibility at all or help out even though we have brought everything from the store and for failed customers u get treat bad from store manager but staff are great. And when the store manager say she going to be in she not half the time she off and she won't speak to people face to face only behind desk on the computer”

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Posted 2 years ago

Hi, Thank you for giving us a 4 star review. Its always good to get positive feedback. I can only apologise that you felt the store manager was rude and that you felt she didn’t care. The manager actively supports all her staff and this review is not indicative of how we expect a manager to behave. I trust you will give us another chance to prove that we have a good team in Plymouth from the manager through to our incredible sales team. Kind Regards, Ethan

Posted 2 years ago

“Delivery was very quick and problem free. Very pleased with my new furniture. Service was very good”

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Posted 3 years ago

Hi Lorraine Thank you for taking the time to give us this amazing review. We are delighted that you are happy with your new furniture. We hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Price was great and delivery very quick. The product was extremely well packed so arrived in good shape. It would have been a 5/5 except that one of the drawer handles was missing and the replacement was lost in the post so it took a few days to get sorted. After sales service very good though so just an oversight and bad luck. Very good supplier.”

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Posted 3 years ago

Hi Andrew, thank you for taking the time to give us this review. We are sorry for the inconvenience with this, I will pass your feedback onto the relevant department. We hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Good quality product, came assembled, which saved a lot of time, even had delivery of 2nd item which said was out of stock and would be on back order, at the same time as the first item, which was 48hrs. Overall, very impressed.”

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Posted 3 years ago

Hi Alison, Thank you for taking the time to give us this great review and also attaching this amazing image of your new TV Unit! We are delighted that you are happy with your new product and we hope to hear from you again in the future. Kind Regards Ethan

Posted 3 years ago

“Quick delivery and informed me when delivery was due.”

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Posted 4 years ago

“Great delivery time ordered Wednesday delivered Friday,only no call to say it was coming.”

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Posted 4 years ago

Hi, Thank you for taking the time to give us this review. We are glad that you are happy with our fast delivery times. I will pass your feedback onto the team. We hope to hear from you again soon. Thanks, Ethan

Posted 4 years ago

“Good product at a good price. Fully matched expectations. Delivery quick and on-time via Parcelforce (who need to come into the 21st century and include a delivery time in their app. Who’s going to wait-in all day?).”

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Posted 4 years ago

Thank you for your review it is appreciated. Apologies for the lack of accuracy with the courier, this is unfortunately out of our control.

Posted 4 years ago

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Furniture World 4 star review on 25th April 2019

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Posted 5 years ago

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Posted 5 years ago

“really like the furniture but the delivery service from dx delivery was very poor. told delivery woukd be thursday 11th April bo delivery then promised would be with me within the hour at 3pm on 12th. By 6pm still no delivery. 2 days wasted. eventually arrived on Monday 15th.”

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Posted 5 years ago

“Lovely corner unit, perfect for maximising space, strongly built”

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Posted 5 years ago

Hi Stephen, We are so glad that you are happy with your corner unit. Thanks, Dave

Posted 5 years ago

“The plus side is constant communication from the company so you are always aware of when the item is going to turn up. The driver was polite and pleasant and the furniture seems of decent quality. My issue is that it is delivered packaged up and I had to sign to say I had received in good condition. Firstly I am getting on a bit and had hoped to have it placed in situ as your advertising hints - 'ready to go' without wrestling with cardboard and tape and secondly I would not have seen any faults before accepting. Maybe give the delivery man a bit more time to deliver properly?”

Furniture World 4 star review on 3rd December 2018

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Posted 5 years ago

Good morning Julie, we are sorry to read that you were disappointed that the item wasn't as 'ready to go' as you had hoped. We will look into our wording on the website, as we described items that are ready to go, as those that do not need assembling and are not flat packed items and therefore once out of the box are 'ready to go' Thank you for the 4-star review and for complimenting us on our communication and we will work with our couriers to allow customers more time to view items before the courier leaves. Many thanks for your review, regards Amanda at Oak City

Posted 5 years ago

Furniture World is rated 4.7 based on 500 reviews