Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 808 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 23rd January 2026

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I have received is extremely good, just a shame the same cannot be said for the furniture.”

Helpful Report

Posted 3 years ago

Hi, Thank you taking the time to give us this review. We will pass your comments onto the relevant team thank you. Kind Regards, Ethan

Posted 3 years ago

“Great service from start to finish. Best price for my furniture. Delivered within days of purchase and arrived without any damage.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Lovely well crafted piece which arrived phenomenally quickly. Will definitely shop here again.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Ordering and Delivery services from Furniture World was very professional. We would certainly use this company again in the future if the need arose.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“The footstool arrived earlier than expected. It was wrapped well and un-damaged. Generally pleased with the service - considering buying the sofa to match and will buy from here again.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Fabulous service and product. We love it. It arrived earlier than the estimated timescale too. My second time using furniture World, and would highly recommend xxx”

Furniture World 5 star review on 10th November 2022

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Very easy to order and item was delivered quickly and within the time slot provided.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Fantastic customer service and an amazing product. Great quality I’m extremely happy with my purchase.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Good communication regards purchase and delivery times and dates Smooth and hassle free purchsae”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Excellent service & communication. Item as described & cheaper than other places. Highly recommended”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Excellent service from ordering to speedy delivery A++++”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“My corner tv unit arrived very well packaged, and on time I'm a very pleased customer. Thank you furniture world.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“We were about to order the sideboard when noticed it wouldnt be delivered until march 2023?. Emailed direct to confirm this was correct. Lady checked stock and said it would be delivered in 7- 10 working days if ordered. Arrived 4 days later .great service .well done.”

Furniture World 5 star review on 2nd November 2022

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Easy to purchase online, delivery included even to the Isle of Wight and still arrived early. 5 stars Furniture World ⭐⭐⭐⭐⭐”

Furniture World 5 star review on 28th October 2022

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“We have purchased many items from the Plymouth store over many years & will always continue to do so. The quality is exceptional, service amazing ( the staff are like family ) abundance of choice and excellent value for money.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“The minimum of communication but I guess I didn't really need more. Would prefer my name rather than customer number.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Kept informed about delay in ordered. Price of armchair was very competitive and decided where we ordered it.”

Furniture World 5 star review on 21st October 2022

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“We have had a king bed delivered and should have been a super king as ordered . Please can you advise as to how we organise collection and delivery of our actual ordered item Thanks Adrian”

Helpful Report

Posted 3 years ago

Hi, please can you email sales@furnitureworld.co.uk and we can investigate this further. Kind Regards, Ethan.

Posted 3 years ago

“Excellent service well packaged. Some of the packaging no eco friendly but saved as would come in use if we moved.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and the service received! We hope to hear from you again in the future. Kind Regards, Ethan

Posted 3 years ago

“On the day of the delivery - which I had taken time off for - I received a very basic message from their delivery company saying they weren’t coming. When I contacted furniture world about this they just deflected this back to delivery company (who then told me they couldn’t fit my furniture in van as furniture world didn’t provide dimensions as requested). In attempting to raise a complaint, I was continuous passed between Furniture World and their delivery company with no one seeming interested in taking ownership. When I did receive the products some of the boxes were almost open on one side - despite furniture world claiming I signed for them with ‘no issues’ this was not the case. The products were fine but they should have been cared for better. In terms of my final interaction with furniture world it really did come across like their view was that I was an irritation, my complaint was an inconvenience and they just wanted me to go away. They did refund the delivery cost but this isn’t the point, the poor handling of the initial complaint and lack of interest in taking any form of ownership actually made the situation worse. It is a real shame as the dining table and chairs are really lovely but customer service is not good and I am disappointed with the post ordering service I received - they had their money, they no longer cared.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review , I have read all the email thread between yourself and our online sales team regarding your recent delivery . The notes on your order shows very clear communication between yourself and the sales team from the first email to the last which resolved the issue you raised with an offer of a refund of the delivery charge which you kindly accepted . Kind Regards, Ethan

Posted 3 years ago

Furniture World is rated 4.7 based on 808 reviews