Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 650 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 27th May 2025

Mr Martin H

Furniture World 5 star review on 23rd May 2025

Sue L

Furniture World 5 star review on 17th May 2025

Kym H

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all costs. Delivered my bed with a defective part. I wasn't able to inspect at the time of delivery as I was moving houses. I spotted the issue a month a later when assembling, and I reported it immediately but was told there was nothing they could do. I understand their terms and conditions states you have to report within 14 days, but I explained to them my circumstances and taking the bed out of the packaging while moving houses wasn't feasible. I spoke to a really unhelpful person from customer service who was flat out apathetic to my situation. Replied with a boilerplate message hiding behind their T&Cs (same as I expect them to do in response to this review). Really poor customer service given that I spent over £1000 with them. Funnily enough the part in question would have only cost a £100 or so from the supplier, and something they could have easily sent out as a gesture of good will. All in all, if you find yourself with a defective item you are going to deeply regret going with this company. After reading other reviews, it looks like even if you are within your T&Cs they will try to weasel out of helping you.”

Helpful Report

Posted 2 years ago

“The ordered items were a good price and look good as expected when they arrived. The delivery was a bit slow and later than first anticipated but on a positive they are here. We would use FW again and would have put 5 had it not been for the time. This is a very positive review.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The service I have received is extremely good, just a shame the same cannot be said for the furniture.”

Helpful Report

Posted 2 years ago

Hi, Thank you taking the time to give us this review. We will pass your comments onto the relevant team thank you. Kind Regards, Ethan

Posted 2 years ago

“Great service from start to finish. Best price for my furniture. Delivered within days of purchase and arrived without any damage.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Lovely well crafted piece which arrived phenomenally quickly. Will definitely shop here again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Ordering and Delivery services from Furniture World was very professional. We would certainly use this company again in the future if the need arose.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The footstool arrived earlier than expected. It was wrapped well and un-damaged. Generally pleased with the service - considering buying the sofa to match and will buy from here again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Fabulous service and product. We love it. It arrived earlier than the estimated timescale too. My second time using furniture World, and would highly recommend xxx”

Furniture World 5 star review on 10th November 2022

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Very easy to order and item was delivered quickly and within the time slot provided.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Fantastic customer service and an amazing product. Great quality I’m extremely happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Good communication regards purchase and delivery times and dates Smooth and hassle free purchsae”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Excellent service & communication. Item as described & cheaper than other places. Highly recommended”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Excellent service from ordering to speedy delivery A++++”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“My corner tv unit arrived very well packaged, and on time I'm a very pleased customer. Thank you furniture world.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“We were about to order the sideboard when noticed it wouldnt be delivered until march 2023?. Emailed direct to confirm this was correct. Lady checked stock and said it would be delivered in 7- 10 working days if ordered. Arrived 4 days later .great service .well done.”

Furniture World 5 star review on 2nd November 2022

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Easy to purchase online, delivery included even to the Isle of Wight and still arrived early. 5 stars Furniture World ⭐⭐⭐⭐⭐”

Furniture World 5 star review on 28th October 2022

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“We have purchased many items from the Plymouth store over many years & will always continue to do so. The quality is exceptional, service amazing ( the staff are like family ) abundance of choice and excellent value for money.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The minimum of communication but I guess I didn't really need more. Would prefer my name rather than customer number.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Kept informed about delay in ordered. Price of armchair was very competitive and decided where we ordered it.”

Furniture World 5 star review on 21st October 2022

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“We have had a king bed delivered and should have been a super king as ordered . Please can you advise as to how we organise collection and delivery of our actual ordered item Thanks Adrian”

Helpful Report

Posted 2 years ago

Hi, please can you email sales@furnitureworld.co.uk and we can investigate this further. Kind Regards, Ethan.

Posted 2 years ago

Furniture World is rated 4.7 based on 650 reviews