Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.64

“Really good company I called them with a query regarding the furniture I wanted to order and the advice received was great. I was aware of what was happening with my order at all stages. I would use this company again and would recommend it.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Lovely table very quick service”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Easy to use website, excellent communications.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“We needed a smaller table and chairs for our kitchen and Furniture World had exactly what we wanted. We were originally given a 3 month lead time for delivery but that was brought forward by 6 weeks, a brilliant bonus.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Absolutely beautiful sideboard and lamp table, competitively prices compared to other shops. Delivery was quick and on time. Highly recommend.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Very pleasant to deal with when I had to make contact by phone. The delivery was on time and I was kept updated when it would arrive the delivery team were polite and efficient”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Would recommend”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“The customer service was terrible. I phoned to ask why I hadn’t receive my delivery. The customer service rep was rude and hung up the phone when I asked for a delivery fee refund. I called back to speak to a manager who was equally rude and said his colleague had hung up because I ‘keep calling’ - that was the first and only time I had called. Really annoying when companies think it’s ok to take your money but not offer a service in return.”

Helpful Report

Posted 1 year ago

“Brilliant service, competitive prices and fast shipping. Would use again”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“2 sideboards delivered badly damaged. Company refused £50 compensation to go towards repair and could not supply a perfect replacement. Would not use again.”

Helpful Report

Posted 2 years ago

Hello Pepita I’m sorry that you are unhappy with the customer service you received recently , I have read our correspondence and can see that you were offered a brand-new replacement sideboard or if you preferred we were able to collect the item for a full refund . Both of which you declined and instead preferred to take the allowance offered to keep the item , if you have changed your mind and would like the item uplifted then please do contact our online sales team . Kind regards

Posted 2 years ago

“Excellent and friendly salesman Kevin. He was very informative and took time with me. I didn't feel pressured and made my own choice and he made me feel confident and everything will be taken care off.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Our lovely sofa arrived earlier than we originally expected which was great. Everything went smoothly from the ordering to the delivery. We are very happy with the service we received.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Absolutely delighted ordered one day delivered the next , exceptionally good contact re delivery time important when you're working. A lovely piece of furniture and very well packaged .10 out 10”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“I ordered the coffee table on line and was delighted that it would be delivered within 3 days. (I had originally gone to a highstreet competitor and was disappointed with the 13 week lead time). I wanted it for Christmas.”

Furniture World 5 star review on 19th January 2024

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Excellent service from Furniture World, kept me updated throughout”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“The item I wanted was actually in stock and supplied at a fantastic price. It arrived to me the next working day superbly packed, and I was kept well informed of the process via email. Thank you :)”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“I have mobility issues and requested that delivery would include unpacking the unit in our preferred location and taking away the packaging. This was refused & £30 was charged for just carrying the packed unit into the house”

Helpful Report

Posted 2 years ago

I’m sorry to hear that you are unhappy with the delivery service you recently received . I can see from our email thread that you were in communication with our sales team at the time of ordering and inquired if the item would be unpacked and assembled for the £30 , you were informed that the item would only be delivered to the room of choice and that you were happy with the response given . We do not offer the option of an assembly service on our website , as we are unable to offer this service at this time .

Posted 2 years ago

“Delivered table in a pellet which stank like toilet and could not open. Terrible customer service”

Helpful Report

Posted 2 years ago

I’m sorry to hear that you are not happy with your recent delivery , we email all customers at least twice before items from this range are delivered to make sure that they are aware of the weight and packaging . Our website also clearly states the weight and how the product will arrive upon delivery , this is to ensure our customers are aware that the larger marble tops will be delivered crated for protection .

Posted 2 years ago

“Great customer service, and delivery on time!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“First time buying furniture from Furniture World, they were excellent. I was kept informed about stock level and delivery. Delivery was excellent. The item unfortunately had to be returned as it didn’t match the other items in the room. I discussed the return the very next day with FW and 2 days later it was collected and my return was issued very quickly. Excellent customer service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Furniture World Reviews

About Furniture World:

Phone:

Email:

Location: