FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,383 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,383 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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126

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

Helpful Report

Posted 1 year ago

“Extremely happy with my cambio sofa bed. Excellent quality and service . Lyubo was great. Will be buying another sofa to match!”

Helpful Report

Posted 1 day ago

“The delivery team were wonderful. Polite, Efficient, Professional, clean and tidy and kind. The Sales team at Swiss Cottage, and in particular MJ, were outstanding and spent as much time with me as I needed to make a choice. They were very warm and welcoming and extremely well informed.”

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Posted 1 day ago

“Excellent quality and worth the wait. Delivery team punctual, helpful and utterly dedicated.”

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Posted 1 week ago

“Great products, a bed and a sofa, both delivered, assembled and demonstrated very well by the team of two. No mess, took away all the rubbish. Thanks very much.”

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Posted 1 week ago

“Delivery team were friendly, professional and knowledgeable. We love our new sofa, its everything we were hoping for.”

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Posted 2 weeks ago

“The two guys who came and delivered the bed were fantastic. Good at communicating, friendly, cautious with the heavy pieces, quick , tidy and explained things well. 5 stars for service.”

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Posted 2 weeks ago

“Today, and absolutely as scheduled, we received the most beautiful sofabed. It was delivered and set up by two delightful guys who talked me through all the necessary bits and pieces. If only all deliveries would go as smoothly as yours. Thank you very much!”

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Posted 3 weeks ago

“Excellent product, excellent service and great value for money. Delivery team were on time, very knowledgable and polite. Installation was quick and instructions were simply explained.”

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Posted 1 month ago

“Good product and service”

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Posted 1 month ago

“Hotel ottoman bed with Vegan 3200 mattress - incredibly comfortable - highly recommended”

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Posted 1 month ago

“Amazing product and superb delivery team”

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Posted 1 month ago

Hi Myriam, Thank you for sharing, it looks great!

Posted 1 month ago

“The delivery crew were absolutely amazing, extremely polite and put the bed together very quickly.”

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Posted 1 month ago

“Outstanding service and product. Thank you Furl for the terrific communication from sales to install.”

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Posted 2 months ago

“The delivery was absolutely fantastic, the team very professional. One of the best services I had ever, well done.”

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Posted 2 months ago

“Great, friendly service. Thanks.”

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Posted 2 months ago

“The two gentlemen where both very prossional and polite. Made the job look so easy and in no time it was all done. After they finished they showed us how to operate the bed chair and how to make sure we understood how to avoid any problems. Very happy with my purchase and will be looking to see whatesle I can buy for my tiny flat. Thank you”

Helpful Report

Posted 2 months ago

“A high quality product that comes with top quality sales and delivery. Great choice in the showroom, found exactly what we wanted, and the guys who delivered it and set it up were delightful, quick, and quiet. We were kept well informed throughout by email and phone.”

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Posted 2 months ago

“Excellent service from everyone and we’re about to sit at our new table!”

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Posted 2 months ago

“Amazing service from start to finish. From show room to fitting at home…. Everyone was lovely and the furniture is well worth the money! Sofa bed is comfortable as a bed and a sofa and that has been very hard to find! Thank you so much to the showroom staff and the delivery guys who put it all together…. They were lovely, quick, friendly and very helpful. Nothing bad to say at all! If you’re thinking about buying from furl, just do it! You won’t be disappointed.”

Helpful Report

Posted 2 months ago

“Very happy with the whole process, from the sales team answering my multiple questions before placing the order to the professionalism and friendliness of the delivery and fitting team. Love how the bed looks and very happy I chose a quality brand ilke Furl.”

Helpful Report

Posted 2 months ago

Dear Laura, Thank you for your 5-star review! We're delighted to hear about your positive experience! From assisting with your inquiries to ensuring a seamless delivery and fitting process, we're thrilled you're satisfied with our service. Thank you for choosing Furl, and we look forward to seeing you again. Warm regards, Zeynep (Assistant Showroom Manager)

Posted 2 months ago

FURL is rated 4.9 based on 1,383 reviews