Not only did I get the wrong delivery twice putting me a day (and several people’s wages) behind, but the delivery driver argued with my colleague when she pointed out the delivery was wrong and told her she should ‘just ignore’ the quantity part of the delivery note - I ordered 50m of panel mould and received 1 length of some kind of offcut… it wasn’t even close! The moulding I then got to replace it was also the wrong size and the staff on the phone in store also tried to argue with me and told me it was due to the difference between timber size and planed finish (it wasn’t).
Really unimpressed with the way my colleague and I were spoken to - can’t help but wonder whether it has something to do with not being a man.
The only apology or remuneration I got for this massive waste of time, money and effort was the delivery charge refunded - £36 refunded after spending £350 on timber and wasting £500 on wages for a wasted day of work.
I’ll just go to my local timber merchant next time.
2 months ago
Fulham Timber has a
4.4
average rating
from
478
reviews
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