Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,421 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,421 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my daughter’s error/car and whilst your ‘engineer’ sorted the issue, the amount you charge, is a disgrace. £400 + VAT, the diesel, but to then be ‘advised/recommended’ to add an additive at an additional £30, is robbery. My daughter’s fault, but If I had not been there to cover the costs, my daughter, who had her 3 year old and 9 month old with her, would have been stranded. I’ve never had to use the services of your type of operation and I hope that remains the case. Disgrace how you operate.”

Helpful Report

Hi John, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear about your experience and your concerns regarding the pricing. Our charges are reflective of the service and expertise that our engineers bring to quickly resolve issues and ensure safety on the road. I understand that an additional recommendation can feel frustrating, especially in a pinch, and I apologize if it felt like an unwelcome upsell rather than a helpful suggestion. Your daughter’s safety, especially with young children, is incredibly important to us, and we strive to do everything we can to get customers back on the road as smoothly as possible. I appreciate your feedback and will ensure that it is taken into account as we continue to refine our services. If you have any further concerns, please feel free to reach out directly. We value every opportunity to improve. Best regards, Aftercare Team Fuel Fixer Limited

“Excellent Service definitely recommend this Company”

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“The gentleman came sorted it out really quick would recommend your firm”

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“Excellent service. Very polite. Got the job accomplished. Would definitely reamend. Just wish didn't make this experience mistake 😆.”

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“Very helpfull. Many thanks”

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“Kept informed at eta and gentleman who attended my vehicle was very friendly and explained the procedure”

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Thank you for the positive feedback, Raymond! We're thrilled to hear that you were kept well-informed and that our technician made a good impression with his friendliness and clear explanations. Your experience matters to us, and we appreciate your trust in our service. Best wishes, Aftercare Team Fuel Fixer Limited

“Excellent service. They arrived half an hour after I phoned. Pleasant, helpful mechanic, and the whole operation was completed within the hour. I wouldn't hesitate to recommend them 👍🏻”

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“Excellent service highly recommend”

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“Excellent service although nearly £500 for 10 minutes work was very expensive”

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“Bela came out to rescue me! He was amazing; polite and very efficient. Car was much happier afterwards! :)”

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“Very promt and curious. Would definitely recommend”

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“Great Company .”

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“Everything was good. Customer service on the phone the Engineers. But the price £880 for an hours work flushing diesel in and out of the van. I had no choice to pay it after adding Adblue in the diesel tank by mistake.”

Helpful Report

Thank you for your feedback – we’re pleased to hear that both the customer service and the engineer met your expectations. We understand that the cost may have come as a surprise, especially in an already stressful situation. AdBlue contamination can be complex and time-sensitive to resolve properly, and our pricing reflects the specialist service, and technician expertise required. It should also be noted that had you taken the van to a dealership or garage, it could have cost a lot more (we've seen quote of £12K to replace all engine parts after an adblue error) and been off the road for a few days. This way, you were quickly sorted out and back on the road. As is said, time is money. That said, we truly appreciate you choosing Fuel Fixer, and we’re glad we could help get you back on the road. Best wishes, Aftercare Team Fuel Fixer Limited

“Excellent service, prompt an efficient.”

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“They were fantastic ! From Alex on the phone to Florin who actually did the job , they were so efficient and helpful I can’t praise them highly enough”

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“Very quick and very helpful.”

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“Seem like con-artists Prior to my oil change I stupidly put around 50mls of engine oil flush into fuel tank instead of engine (thought was the fuel cleaner additive)! Doh! Did not start engine and went to Tesco in my other car to get container of petrol. Tesco gave me Fuel-fixer card and telephoned them up. The person who answered was Michael (presume was the owner or manager) and put me on hold until he called their “senior engineer”. Stated it will damage the engine and fuel system and that it is far more complex than simply putting petrol in a diesel. He said will be £638 (including vat). I stupidly agreed and said he had a technician a short distance away. I spoke to my spouse who agreed was ridiculously expensive and advised getting a second opinion. which I called back Fuel-fixer 10 mins later and was met with hostility from Michael, he gave lots reasons why this needs to be done, how they are the experts and that RAC or AA would tow me to a garage and be expensive and they would not fix the issue, damage engine etc. I said no I want a second opinion and he asked if I wanted to speak to their engineer which I said no. He was very argumentative and rude and at one point stated that the guy was on his way and had disturbed his dinner with his family to come to me etc. I said no and ended the call. The technician who had not left Dundee yet then called me for directions and I explained I am not happy paying £638 and wanted a second opinion. He (Dave I think) was one of the nicest people I had ever spoke to and very courteous and understanding. He called back a short time later and said he’d spoken to central dispatch who I had spoke to earlier and now offering to do it for £400. I reluctantly agreed as need my car and he turned up within 30 mins to drain, flush and put 20 litres petrol and the petrol I had bought in. He was very nice, very friendly and chatty and explained everything he was doing including checking for fault codes with the engine running for 15mins. Funnily enough when I asked I had not disturbed his dinner (was now 7.30 pm). So, ridiculous price but fantastic technician who came out who fixed the issue. In summary would never use again simply because of the extortionate price and the attitude of the central office.”

Helpful Report

Hi Ross, Thank you for taking the time to share your experience. I’m truly sorry to hear that you felt our pricing was excessive and that your initial interactions were frustrating. We strive to provide prompt and effective service, and it’s clear we fell short in your situation. While our technicians work hard to address breakdowns and ensure your safety on the road, I regret that you felt pressured during your call to our office. We value all our customers and aim to maintain a friendly and professional environment, even in challenging circumstances. I’m pleased to hear that our technician was able to resolve your issue and was courteous throughout the process. Your feedback is crucial, and I will make sure your concerns about our communication and pricing practices are taken seriously as we aim to improve our service. If there’s anything else you’d like to discuss or if you have further concerns, please feel free to reach out. We appreciate your input and the opportunity to learn from your experience. Best regards, Aftercare Team Fuel Fixer Limited

“GREAT AND VERY QUICK SERVICE :)”

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“Excellent communication and attended within 30 minutes.”

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Thank you for your review, Mark! We're happy to hear that our communication was top-notch and that we were able to attend to your needs so quickly. We appreciate your positive feedback! Best wishes, Aftercare Team Fuel Fixer Limited

“Very poor”

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Thank you for the 1* review - we do take these seriously. We therefore looked into your job, and found that your complaint was that the technician was not with you long enough, and yet there is no mention of any known issues since we did the work. As far as we can tell, the technician dealt with your misfuel situation in an efficient manner, got the job done and left.

Fuel Fixer is rated 4.8 based on 6,421 reviews