From the Sky Registry - Name a Star Gifts Reviews

Name: From the Sky Registry - Name a Star Gifts
Rating: 4.67

4.7 Rating 1,781 Reviews

92 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

Metrics

Info

4.7

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

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Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service, really lovely gift. Easy to print off and ready to give as gift. Would highly recommend”

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Posted 2 years ago

“Ordered the certificate over three months and never even got it”

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Posted 2 years ago

Thank you for sharing your feedback. We truly value all comments, even when they shed light on areas where we can improve. I'm sorry to hear about the difficulty you've faced regarding the delivery of your certificate. Your star certificate was delivered via email on the same day the order is placed. I wish you had reached out to our customer service team sooner. We're always here to assist and ensure our customers have a positive experience. We would be more than willing to investigate the issue and make things right. We offer a variety of products and options, allowing our customers to tailor their star-naming experience according to their preferences. Once again, I apologise for the inconvenience you've encountered. Our customer service team is always here to help.

Posted 2 years ago

“Amazing experience and thoughtful gift to give”

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Posted 2 years ago

“Quality of certificate was poor for the overall price paid. Very flimsy. Took a long time to arrive. Was in a basic envelope so all got damaged as weather was wet”

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Posted 2 years ago

Thank you for sharing your feedback with us, and we apologise for any inconvenience you've experienced with your star certificates. We are sorry to hear that the quality of the certificate did not meet your expectations. Our team takes great care in ensuring that our products are of the highest quality and we post plenty of pictures on our website or social media to feature all the design features. We want you to be completely satisfied with your purchase. If you could please send us a picture of the damaged certificates to orders@fromtheskyregistry.com, we will investigate the issue further and work to rectify it. We understand that timely delivery is crucial, and we regret any delays you experienced. Shipping times can vary depending on the destination, and we are constantly working with our shipping partners to improve delivery times. However, weather conditions can also play a role in transit, and we apologise for any damage caused by the wet weather and of course, we replace all the damaged certificates. Your feedback is valuable to us, and we will take it into consideration to enhance our shipping and packaging processes. Customer satisfaction is of utmost importance to us, and we are committed to resolving any concerns you may have. Our customer support team is here to assist you, and we will do our best to address these issues promptly. Once again, we apologise for any inconvenience you've faced, and we appreciate your understanding. Your feedback helps us improve, and we hope to have the opportunity to make it right. Thank you for choosing us for your star registration, and we look forward to providing you with a better experience in the future.

Posted 2 years ago

We've made multiple attempts to reach out to you to address the situation and provide a resolution, but unfortunately, we haven't received a response from you. Our aim is to ensure your satisfaction, and it's truly unfortunate that we haven't been able to connect and resolve this matter. We value your experience with us and strive to avoid any dissatisfaction among our customers.

Posted 2 years ago

“Fantastic unique present for my brother, he loved it.”

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Posted 2 years ago

“I am extremely happy with the framed product and presentation. Loved it. Had issues with external delivery company Evri, but this is nothing to do with the sky registry. Thankyou skyregistry”

From the Sky Registry - Name a Star Gifts 5 star review on 26th July 2023

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Posted 2 years ago

Thank you, Theresa, for your wonderful 5 star rating of From the Sky Registry's products! I am extremely grateful for your loyalty and support. Your satisfaction with the framed product and presentation is an immense delight and glory for us. We are sorry to hear that you had issues with the external delivery company Evri, but rest assured your replacement box is coming by Royal Mail. Thank you again for your support, and we look forward to serving you again soon!

Posted 2 years ago

“one of the beautful gifts i had made for someone close to me unfortunatly had a still born. the sky is bright with this Angel star thank you so much”

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Posted 2 years ago

“from the sky registry is a perfect way to get a gift for your partner. I got this for my boyfriend as an anniversary present and he loved it! It’s sentimental and meaningful. The service is incredible and i couldn’t recommend them enough.”

From the Sky Registry - Name a Star Gifts 5 star review on 16th July 2023

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Posted 2 years ago

“Unique gift for my daughter who loves everything space related, so to have her own named star in her birthday constellation was the perfect present. Opted for the Star Folder which did not disappoint - beautifully designed certificate and information cards.”

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Posted 2 years ago

“Fantastic really made my mums day so brilliant idea”

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Posted 2 years ago

“It was a lovely present for my daughter in honour of my newborn grandson but i wish it had displayed his full name on the certificate like i asked.Otherwise it was nice.”

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Posted 2 years ago

“I’m still waiting for my product I’ve paid wowcher for it and did not receive it it’s gone on long enough”

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Posted 2 years ago

“Really difficult ordering via Wowcher. Confusing, eventually completed order. Chose gift pack and paid extra. Still waiting for delivery and explanation I why it hasn’t been delivered. This gift was ordered for a birthday present and unfortunately the Birthday has been and gone”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave us a review of your experience with the From Sky Registry – Name a Star Gift. Thank you for reaching out to us. We apologise for any confusion or inconvenience you have experienced during the ordering process. Our customer service team has been actively communicating with you via email and providing updates regarding your order. We understand the importance of timely delivery, especially for a birthday present, and we apologise for any delays that may have occurred. Rest assured, our team is working diligently to ensure your order is processed and delivered as soon as possible. We value your feedback and appreciate your patience throughout this process. We are committed to resolving any issues and ensuring your satisfaction with our service. Thank you for your understanding.

Posted 2 years ago

“I purchased a box gift set but also keychain with star coordinates on it. The box set was delivered and we were very happy with this but no keyring. I have sent email which automatic email said would be answered in 24 hours no response after 10 days and my follow up message has not been answered either. Fathers day has now been and gone and my husband did not get his gift.”

Helpful Report

Posted 2 years ago

We sincerely apologise for the delay in our response and the inconvenience caused by the missing keychain in your order. We understand how important it is to receive the complete gift set, and we are sorry that we fell short of your expectations. Our customer service team has been actively working on resolving this issue and has reached out to you via email. We apologise if you have not received our previous responses, as it seems there might have been a miscommunication or technical issue. We are committed to resolving this matter for you as quickly as possible. Please check your email inbox, including the spam or junk folder, for any messages from our customer service team. Once again, we apologise for any frustration or disappointment caused by the missing keychain. We appreciate your patience and understanding, and we are committed to making things right for you. Thank you for bringing this matter to our attention.

Posted 2 years ago

“A perfect gift for a loved one. Absolutely loved by recipient. Thank you”

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Posted 2 years ago

“Amazing! Me and my partner recently lost our little girl at a day old and for Father’s Day I named a star after him and our baby so they will always be together! Amazing!”

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Posted 2 years ago

“Amazing gift 🎁 my friend was absolutely thrilled a great gift to recieve and very easy and quick to order highly recommended 👍”

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Posted 2 years ago

“Beautifully done. Looks amazing in a frame and such a thoughtful present to give to someone”

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Posted 2 years ago

“Buying a Star Gift is a unique and wonderful way of showing someone how much you love/care or appreciate someone.”

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Posted 2 years ago

“I ordered a star as an anniversary gift for my husband. I ordered the online option. Due to a technical fault my email bounced back? I have emailed and emailed and have only had two replies. There is no other way of contacting anyone other than email. Shocking customer service absolutely gutted I can’t get any of the documents. Our anniversary has come and gone, still no reply, I think it’s because they want me to buy the more expensive package rather than the electronic version as when I emailed the first time round they sent me a link to order documents.”

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Posted 2 years ago

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,781 reviews