FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 942 Reviews

97 %

of reviewers recommend FreshGround

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello This is Cris from Serpentine Galleries , I was just on a call with Jamie the Fresh Ground Engineer who helped me resolve the milk issue for our coffee machine. Friendly and efficient work, thank you Jamie”

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“Friendly and helpful service. Unable to resolve the blocked tube issue remotely but glad that we tried to. Have now booked for an engineer to call.”

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“Chris attended site to sort out our Ergo F4. He kindly showed me a little tip about how the tube where the milk goes through is fitted on the machine. After a longer than expected visit our machine is now working fully again. A pleasure that Chris took the time to explain the issues resolved.”

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Hi David, It's brilliant to hear about your experience. Thank you for sharing this review; we've passed it on to the rest of the FreshGround Team. Ollie

“Steve attended onsite today and was an absolute pleasure as always. Very knowledgeable and got the issue resolved. Thanks Steve!”

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Thank you for your review, Libby. We've shared it with Steve and the rest of the FreshGround Team. Enjoy your coffee! Ollie

“Still waiting on delivery for 3rd day in a row”

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Thank you for your comment, Emma. We are sorry this situation has occurred and are looking into it with upmost seriousness. A member of the team will be in touch shortly. Ollie

Hi Emma, Your order was dispatched on Tuesday. Our courier has stated that delivery was attempted on Wednesday and Thursday. Our customer support team will be in touch with tracking information. Kind thanks, Ollie

“We had an issue with our coffee machine. We were able to get it repaired quickly - within 24hours. Great service.”

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Thank you, Julia. We've shared your words with the rest of the team — and hope you enjoy your coffee. Ollie

“FreshGround sales team, service team and engineers are always so helpful, friendly and go above and beyond to assist any query. Their coffee machines are so reliable too. Products and service are fantastic, thank you so much :)”

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Hi Lisa, It's wonderful to read your review. Thank you so much! I've shared it with the rest of the FreshGround team. Ollie

“Slav came to the rescue once again! Always so helpful and explains everything that he does. After fixing an issue with our coffee machine he then changed the filters and went through the process so that I can do it myself, next time. Thank you Slav for calling in at the last minute”

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Hi Lorraine, Thank you for taking the time to leave this review. It's amazing to hear that Slav came in and made things easy. I'll share your feedback with the FreshGround team! Ollie

“Service call completed today for an elderly, hardworking Jura machine. Slav attended and went the extra mile calling a colleague to divert to our location with a new part that was not on his own van and we were back up and running before the end of the morning. The call was requested after 3.00pm the day before, so attendance was arranged very promptly too. Excellent service.”

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Hi Wendy, thank you for your fantastic review! It's great to hear that Slav and the team could save the day and get your coffee machine up and running again. I'll share your feedback with the FG team now. Best, Ant

“Visited site very quickly from notification of a problem. Friendly and efficient service and the problem was solved.”

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Thanks for taking the time to leave a review Claire! It's great to hear your problem was sorted nice and quick. I've shared your review with the team. Best, Ant

“professional and very helpful”

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Hi Emma, thank you for taking the time to leave a review. I've shared it with the team. Best, Ant

“Excellent service”

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Thanks for your review Neil! Shared with the team. Best, Ant

“Piotr was very good and efficient”

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He Neil, It's great to hear how happy you are with our service - thanks for leaving your feedback! I'll share your review with Piotr and the team now. Best, Ant

“The service carried out today on our water system was quick and professional.”

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Thank you for taking the time to leave a review Zoe. Happy to hear the service was quick and professional. I'll share your feedback with the team now. Best, Ant

“Really happy with service carried out, extremely good customer service. Five Stars!”

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Thank you for the glowing words Azell! The team will be chuffed to read your review - I'll share it with everyone now. Best, Ant

“Hi, prompt and efficient service. Delivery and installation as planned.”

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Hi Lisa, we do love to hear when everything goes as planned! Thanks for your review - I'll share it with the team now. Best, Ant

“guys are always lovely and very helpful.”

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Thank you for your review Thami! I've shared it with the team. Best, Ant

“Quick service and repair from fresh ground”

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Hi Nathan, thanks for taking the time to leave a review. I've shared it with the team. Best, Ant

“Reported a fault with our Billi tap, received a call from the service team within the hour to talk through the fault, and got an engineer (Pat) out on the same day to repair the fault. Great service.”

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Hi Pat, thanks for the glowing review! It's great to hear that the service team and Pat were able to get you back up and running within the day. I'll share your feedback with everyone now. Best, Ant

“Matt T visited us today as our Billi tap was out of order. Matt was very pleasant, very knowledgeable and kept me informed through the whole process. Great engineer to have on your team. Thank you and thank you Matt”

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Hi Maxine, thank you so much for taking the time to leave a review. It's great to hear such praise for Matt - we're glad he got you up and running again! I'll share you feedback with him, and the rest of the team. Best, Ant

FreshGround is rated 4.9 based on 942 reviews