I was off last week and when I returned somebody used Stena to Belfast booking direct with Stena, I pointed out we had an account with you guys and tried to book another crossing which I did, on the site it said I was on standby and as we were running goods for Public Health England I called to say it has to be a yes or no....An operator sorted it immediately so I booked Today because of previous issues I called again, the first lady offered me a crossing out of Liverpool 1.5 hours later and then back the next day 0900 to Heysham, I said I would call back which I did within 5 minutes a guy then said I would be on standby, I pointed out the previous lady had told me the booking would be okay and standby is no good to me but I can hold for confirmation After a lot of back and forth I gave up booked directly with Stena and got immediate information, so we have booked 2 trips directly with Stena with no ag with immediate confirmation and one with you guys which I dealt with myself and was ag..which one would you choose next time? Alan Procter