FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.45

4.5 Rating 640 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite ALL the info being available: can't even tell me my future bank balance on any given data. An accounting platform which can only detect cash flow insolvency after the event??? Chocolate teapot! (of course there's a 3rd party add-on which does this, for another £39 per month - but then what on Earth was the point in the first place?).”

Helpful Report

Posted 6 years ago

Hello! We're sorry that our software isn't quite fulfilling your needs. We do support many different functions such as VAT filing, RTI payroll, Self Assessment etc, and we're not aware of any other products out there that can do this within a single solution. We do also have an integration with Float but this would be an additional cost, as you mentioned.

Posted 6 years ago

“Can't put additional jpeg on invoices and estimates many companies are part of institutions fcb, fita, nicf, iso9001 ect these logos need to be on letter heads. Got a one line reply saying no it's not possible. Ermmmm”

Helpful Report

Posted 6 years ago

Hi Adam, We appreciate you sharing your feedback, which we've passed on to our product managers. Adding multiple logos to templates is not on our immediate roadmap, but it is something we plan to look at in the future. In the meantime, it is possible to do by adding customer CSS. If you're interested in that option, please contact our support team at support@freeagent.com and they'll be able to share the details with you. Warm regards, The FreeAgent Team

Posted 6 years ago

“Very poor accountant package, I receive payments without raising an invoice for some items. There is no explanation how to input these items. The whole package seems obsessed with how to claim expenses. Surely invoices can both be printed as well as emailed, no option to do this without the inconvenience of forwarding invoice to yourself to then print !!!! My letterhead is on a PDF your software insisted I delete pdf and use other formats, this would render most of the documents I receive from others as invalid..USELESS Tutorials are hopelessly fast and not very clear, surely some written notes would help than some random voice who assumes you know it as well as him, examples shown were half done with no clear steps shown”

Helpful Report

Posted 6 years ago

“Poor customer service with no experience of how to resolve the problem. Cannot reset password even after 3 tries and there is no help available regarding that and customer service has no idea about that. Email sent but it take ages to get a reply and apart from that there is no concept of reminder so you can easily miss Payroll and VAT. Self Assessment take ages to update and really require improvement if they want to be competitive.”

Helpful Report

Posted 6 years ago

Hi there, We're really sorry again to hear your frustrations, but understand that our Head of Support, Janice has been working closely with you and has since resolved the issues. If there's anything else we can do to help, please let us know! The FreeAgent Team

Posted 6 years ago

“I am an accountant for a client who uses FreeAgent. I am unbelievably appalled that I cannot add new balance sheet accounts or accounts with a numbers greater than 399 (I think it was). Additionally the nomenclature is peculiar. Categories for the word accounts. for instance. What 's wrong with the word account. Navigating around the site I have found/find that nothing is very obvious/clear.. Although I know they have very many clients I would absolutely NEVER EVER recommend this programme to anyone. I know that sounds harsh but you stated that you want to know how I feel, so I've told you. Additionally the lack of telephone support is, in my view, inexcusable. Some of us out here like to actually speak to a person rather than endless emails. Emails are so impersonal. I am tempted to say "I hope this helps" but I fear it will just be dismissed. Such is life. Please feel free to telephone me on 01785 819677.”

Helpful Report

Posted 7 years ago

Hi, we're very sorry to hear you're so unsatisfied. One of my colleagues at FreeAgent will give you a call tomorrow to discuss these issues with you.

Posted 7 years ago

“very unorganized, very unprofessional, untrained staff. Schedule a call but never call or pickup. Double charging of fees and never apologize. Always try to get away with their enormous mistakes. Searching my options to leave them now.”

Helpful Report

Posted 7 years ago

Hi Islam, I'm very sorry to hear you haven't had a good experience. Our support team are right here in our Edinburgh office. Would you like me to ask them to email you so you can discuss any questions with them? Thanks.

Posted 7 years ago

“The tool doesn´t have any search or order columns in any of its views ( bank statments, expenses, invoices ). That is a very basic capability. Also, The system doesn´t have any id for expenses. This means that when you update an expense this expense doesn´t have allocated an id, therefore when you download your data, it doesn´t have any order, and all your pictures of them have the same name. Finally, Freeagent doesn´t allow to dowload your own data. Only a CSV summary of each main page. If you work with different currencies, only shows a gross numbers, it doesn´t have the same order that in the web view, not all columns are included. You need to enter all by yourself in order to have a back for your accountant or you need to pay extra money to other services in order to back up your own data. I don´t recommend this tool, if you eventually want to use your data for HMRC, don´t rely on it. I am thinking moving to Xero, after a year with FreeAgent. I am tired of the lack of basic tools. I think it would be ok if it is free but if you have to pay 29 GBP monthly use Excel.”

Helpful Report

Posted 8 years ago

Hi there, Thanks for your feedback and sorry you’ve been frustrated with FreeAgent. I just wanted to touch on a couple of your points raised as we do support some of the features you mention. You can search for invoices, expenses or bank transactions from the search facility at the top right of the screen. You can also sort and order many of the data tables in FreeAgent (expenses and invoices) by clicking on the header labels within the tables. You can download almost all of your data from the Export All Data option within the Settings area, which you could pass on to your accountant. Alternatively most users set their accountant up as a user so they can log in and easily review data. If you’d like any help with the above then do please contact support@freeagent.com and we’ll help you out. I hope this helps. Roan

Posted 8 years ago

FreeAgent is rated 4.5 based on 640 reviews