FreeAgent Reviews

Name: FreeAgent
Rating: 4.47

4.5 Rating 635 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

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4.5

Based on 635 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0800 288 8691

Email:

marketing@freeagent.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am an accountant for a client who uses FreeAgent. I am unbelievably appalled that I cannot add new balance sheet accounts or accounts with a numbers greater than 399 (I think it was). Additionally the nomenclature is peculiar. Categories for the word accounts. for instance. What 's wrong with the word account. Navigating around the site I have found/find that nothing is very obvious/clear.. Although I know they have very many clients I would absolutely NEVER EVER recommend this programme to anyone. I know that sounds harsh but you stated that you want to know how I feel, so I've told you. Additionally the lack of telephone support is, in my view, inexcusable. Some of us out here like to actually speak to a person rather than endless emails. Emails are so impersonal. I am tempted to say "I hope this helps" but I fear it will just be dismissed. Such is life. Please feel free to telephone me on 01785 819677.”

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Posted 6 years ago

Hi, we're very sorry to hear you're so unsatisfied. One of my colleagues at FreeAgent will give you a call tomorrow to discuss these issues with you.

Posted 6 years ago

“very unorganized, very unprofessional, untrained staff. Schedule a call but never call or pickup. Double charging of fees and never apologize. Always try to get away with their enormous mistakes. Searching my options to leave them now.”

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Posted 6 years ago

Hi Islam, I'm very sorry to hear you haven't had a good experience. Our support team are right here in our Edinburgh office. Would you like me to ask them to email you so you can discuss any questions with them? Thanks.

Posted 6 years ago

“The tool doesn´t have any search or order columns in any of its views ( bank statments, expenses, invoices ). That is a very basic capability. Also, The system doesn´t have any id for expenses. This means that when you update an expense this expense doesn´t have allocated an id, therefore when you download your data, it doesn´t have any order, and all your pictures of them have the same name. Finally, Freeagent doesn´t allow to dowload your own data. Only a CSV summary of each main page. If you work with different currencies, only shows a gross numbers, it doesn´t have the same order that in the web view, not all columns are included. You need to enter all by yourself in order to have a back for your accountant or you need to pay extra money to other services in order to back up your own data. I don´t recommend this tool, if you eventually want to use your data for HMRC, don´t rely on it. I am thinking moving to Xero, after a year with FreeAgent. I am tired of the lack of basic tools. I think it would be ok if it is free but if you have to pay 29 GBP monthly use Excel.”

Helpful Report

Posted 7 years ago

Hi there, Thanks for your feedback and sorry you’ve been frustrated with FreeAgent. I just wanted to touch on a couple of your points raised as we do support some of the features you mention. You can search for invoices, expenses or bank transactions from the search facility at the top right of the screen. You can also sort and order many of the data tables in FreeAgent (expenses and invoices) by clicking on the header labels within the tables. You can download almost all of your data from the Export All Data option within the Settings area, which you could pass on to your accountant. Alternatively most users set their accountant up as a user so they can log in and easily review data. If you’d like any help with the above then do please contact support@freeagent.com and we’ll help you out. I hope this helps. Roan

Posted 7 years ago

FreeAgent is rated 4.5 based on 635 reviews