FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

support@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FreeAgent allows me to run my business efficiently, to keep an accurate record of all my transactions including payments in Euros through Revolut and to complete all of my returns with HMRC. Brilliant!”

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Posted 7 years ago

“Easy to use system and A* support service.”

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Posted 7 years ago

“Good interface, works well with multiple currencies”

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Posted 7 years ago

“FreeAgent has helped me to be better organised with invoicing and keeping my financial records under control. It's system just seems to work straight away. It has allowed me to adapt my workflow as I learn more about the FreeAgent set up and make changes that save me time and energy. I've only dealt with support once when I first started as I was adding in a lot of previous information and the support was excellent. They suggested a different way of adding the info that just made it so much easier. I'm really happy with FreeAgent and wish I had started using it much earlier.”

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Posted 7 years ago

“Love your service! However could you please at the metric of being able to track the profitability per hour of each project. You already have the invoice totals and the hours tracked. This would save me putting it into a numbers doc and calculating it myself. Keep up the good work, looking forward to the new beta!”

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Posted 7 years ago

“great customer service, good ux”

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Posted 7 years ago

“It simplifies my day to day updates and removes the burden of having to provide separate reports to the accountants periodically - it's all there for them to access. The ability for the accountants and myself to work collaboratively speeds up anomalies and improves the information available.”

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Posted 7 years ago

“I am still a novice. So far I have used the bank statement integration to explain transactions but now need to learn how to input cash transactions and reconcile it all so it balances ! I will let you know how I get on with this.........”

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Posted 7 years ago

“Makes day to day accounting easy plus time tracking features, while they could use some improvements, let me be accountable to my clients and see how my time is spent on a project”

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Posted 7 years ago

“The onboarding was simple and intuitive. I can't believe I haven't moved to FreeAgent sooner!”

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Posted 7 years ago

“I have been using Freeagent for 3 years now and think it is a ideal tool for a contractor starting out who wants to manage their own books. I found Xero and Sage to confusing when starting out on my own.”

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Posted 7 years ago

“Made a mess of trying to correct a problem of my making on my account. Having tried to correct the error I made the situation worse and my account was totally messed up. After contacting support, Gary Shand gave me a list of operations to perform and this put all my problems with the account right. Many Thanks Gary. Regards Nigel Harrison”

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Posted 7 years ago

Thanks, Nigel! I've shared your lovely review with Gary and the rest of the team.

Posted 7 years ago

“Excellent software with a really good support team who respond to queries very promptly.”

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Posted 7 years ago

“Providing excellent services.”

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Posted 7 years ago

“Great service, extremely helpful 🤗”

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Posted 7 years ago

That's great to hear - thanks Jeffrey.

Posted 7 years ago

“Having spent a number of years contracting and doing my books with accountants using manual systems, I am very impressed by how much easier FreeAgent is to use, and now have no problem keeping all my books regularly up to date. Very impressive.”

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Posted 7 years ago

Thank you Tim!

Posted 7 years ago

“Just does what it needs to do”

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Posted 7 years ago

“To start with, the software is clear and straight forward. Of course, there is a learning curve as with any new programme but it went smoothly for me. Secondly, the staff at FreeAgent are excellent, wether it's the receptionist on the end of the phone or an advisor - they are friendly, polite and really know their stuff. I'm in my fifth month and have spoken to several advisors multiple times to the point where some of them now know me (!) and they always guide me to a solution and are endlessly patient with my idiotic questions! They are busy people and occasionally the receptionist will arrange for an advisor to call back but it's always very prompt and they make themselves available as soon as possible.”

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Posted 7 years ago

“FreeAgent is marvellous and I REALLY regret not going though with signing up last year -- or the year before -- OR the year before that! I've trialled it and a couple of other similar services over the past few years, always right around the time I do my self-assessment tax return. Then, every year, right after I've filed my return at the eleventh hour using calculations I've made during an all-day-and-nighter with a spreadsheet, I've gone back to doing nothing. After evaluating (again!) the same three services this year, I've taken the plunge with FreeAgent and I'm already almost ready for April! Not only that, I've discovered that I've almost certainly overpaid my taxes in previous years, due to horribly incomplete accounting of my outgoings. Never again, thanks to FreeAgent. Best business decision I've made in years!”

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Posted 7 years ago

“The software is very functional and user friendly The help section is very well done and found the answer to my questions quickly”

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Posted 7 years ago

FreeAgent is rated 4.5 based on 637 reviews