I am an accountant for a client who uses FreeAgent. I am unbelievably appalled that I cannot add new balance sheet accounts or accounts with a numbers greater than 399 (I think it was). Additionally the nomenclature is peculiar. Categories for the word accounts. for instance. What 's wrong with the word account. Navigating around the site I have found/find that nothing is very obvious/clear.. Although I know they have very many clients I would absolutely NEVER EVER recommend this programme to anyone. I know that sounds harsh but you stated that you want to know how I feel, so I've told you. Additionally the lack of telephone support is, in my view, inexcusable. Some of us out here like to actually speak to a person rather than endless emails. Emails are so impersonal. I am tempted to say "I hope this helps" but I fear it will just be dismissed. Such is life. Please feel free to telephone me on 01785 819677.