Frederickthomas.co.uk Reviews

Name: Frederickthomas.co.uk
Address: 137A, Molesey Avenue, West Molesey, Molesey
Rating: 4.79

4.8 Rating 553 Reviews

96 %

of reviewers recommend Frederickthomas.co.uk

Company Reviews

Metrics

Info

4.8

Based on 553 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

0203 126 4413

Email:

melissa@frederickthomas.co.uk

Location:

137A, Molesey Avenue, West Molesey
Molesey
KT8 2RY

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Frederickthomas.co.uk 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super mais je suis déçu de n'avoir pas été prévenu que je devais payer des frais de douane à l'arrivée de 18€”

Helpful Report

Posted 3 weeks ago

“Sadly the wrong ties were delivered and it took best part of a week of complaining to get any response. Customer services never answered the phone and reception, although very nice, could do nothing but pass on my messages. When CS did contact me, no apology or mention of refund for postage when I return the wrong ties. Still waiting to hear and to find out what is happening about the ties I do want!”

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Posted 1 year ago

“The tie I chose seemed to be of high quality.”

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Posted 5 years ago

“First you offered me a special offer which expired the day previous to my order. But then you sent me the wrong ties. But you later rectified the original errors”

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Posted 5 years ago

“I ordered a tie. Shipping, box and presentation were excellent. Tie is of poor quality unfortunately as the stitching came loose and it fell apart within 6 months.”

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Posted 6 years ago

“It provided the product I wanted”

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Posted 6 years ago

“Lovely tie. Top quality. Wore it for work today and yesterday as had important client meetings. What makes me unhappy is that it is at about 6" too short so difficult to put on leaving enough to get down to near my navel. All my other expensive ties are a lot longer. I often have to tie this two or three times to get the right length. Please make them longer!”

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Posted 6 years ago

“The one tie I wanted is of a good standard - as advertised.”

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Posted 6 years ago

“I thought the ties were a good value, and I liked the selection. However, I live in the USA, and the ties were poorly packed for international shipping. The box was open by the time I received it, although all of the ties I ordered were still in it. When I called your company to advise them of the issue, the response from customer service was that that is how you pack them, and it has never happened before. I probably would not order from you again.”

Helpful Report

Posted 6 years ago

We're so sorry you had a bad experience and want to make it up to you. Please contact info@frederickthomas.co.uk

Posted 6 years ago

“Tie arrived nicely wrapped and packaging which led me to think the tie would be fantastic. The front of the tie was lovely, nice material and detailing. Unfortunately I turned the tie over and the stitching was almost like tacking stitches, it just wasn't finished off. After emailing and trying to send pictures as requested ( eBay policy meant pictures were blocked ) I was promised a new tie, I did not receive it. I was told by Frederick Thomas that it had been sent via royal mail and had been processed as being received. I was told to contact royal mail. The tie was needed for my partners mums funeral so he just wore a different one. Really disappointed but couldn't be bothered with the hassle of following it up. I emailed them so many times explaining what the tie was needed for. They asked for pictures and the tone of their email was almost flippant. Such a shame as had the tie not had that bad stitching it would have been lovely.”

Helpful Report

Posted 6 years ago

Frederickthomas.co.uk is rated 4.8 based on 553 reviews