ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 988 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet even received my parcel. It's not late, you just asked me for this review very, very early. Which is a bit silly, I feel. I am unable to complete the rest of this review because, as I said, the transaction isn't even complete yet, and it's very hard to review an interaction mid-interaction. If my surgeon started asking me how I thought he was doing mid surgery, I'd panic, and I like to think you probably would as well. I hereby rate you *shrug*/5. My delivery exists in the flow of time-space. Where? Only god knows. My delivery was made by persons unknown. Maybe some sort of magical delivery bear? My item is Schrödinger's Parcel, both damaged and undamaged at once, until it arrives. My delivery has taken a quantity of time that is roughly equal to the time it will have taken to arrive, no more and no less. Unless it is more or less, in which case the delivery time has taken too much or too little time, which suggests the parcel has stolen time from elsewhere or had time stolen from it. If this is the case, the amount of time the parcel has taken to arrive is roughly a quantifiable amount of time, precisely.”

Helpful Report

Posted 4 years ago

“The system was easy to use and delivery was fast. However the tax and duties were not included unlike one I use in the US, so I got a surprise bill that made the whole purchase not worth the money.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear that you weren't expecting the local tax and duty. All the shipment do not include local tax and duty. This is as stated on our website: on FAQ, Shipping page, Shipping Rates and various other main pages on our our website. The information is made as clear as possible to avoid any surprises. The import charges can vary from country to country, and depending on the item type. We therefore unable to offer shipping with import tax included. We can only apologise if weren't expecting it. Let us know if you require any further assistance from us or if you have any further questions.

Posted 4 years ago

“Your web page is not easy to navigate and you also bought the more expensive listing on Amazon UK. If you had followed my instructions in a more timely manner you could have saved me close to £10. Time is of the essence with some of these purchases and it took you close to six hours to buy the requested item. Otherwise a useful service.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback. We can see that your assisted purchase order was placed on 12th Feb, Friday at 18:31 (GMT/UK Time) in the evening. At that time of you placing the order our office is closed. Our staff have left the office when you placed the order. Well being of our staff is very important, we always encourage them to leave on time at 17:30 to spend time with their family. Our office opening time is as listed on our website. A member of our staff then processed your order the next morning on 13th Feb as soon as our office open at 9:16 am. This was under an hour of you placing an order during our office opening time. We aim to process assisted purchase order within 6 hours, subject to our opening time, as described on our website. With regard to the price of the item, unfortunately, we have no control of the pricing of the goods. It is disappointing for the store/seller to increase the price in short period of time, without a valid reason. Again, even though it is disappointing we play no part in the pricing, and we ordered it as soon as we possibly can during our opening time within the target time promise. We hope the above clarifies the matter. Feel free to contact us should you need further clarifications.

Posted 4 years ago

“Good not hear if got goods only payed money”

Helpful Report

Posted 4 years ago

Hi Gregory, We can see the order details are in your Assisted Purchase Dashboard. Click on the Assisted Purchase order, and you will see that the status: 'Purchased' currently 'Awaiting Delivery. It was purchased on 23 Dec the day we received the payment from you. Due to UK public holiday and peak sale season, the delivery from the store to us can take time. Many stores in the UK closed during this period from 25 Dec - 3 Jan. It is unfortunately outside our control, as we rely on the store to send it to us. If you need more information about the order, simply email us at help@forwardvia.com, and a member of support team will be more than happy to assist you. Kind regards Emma

Posted 4 years ago

“I used to love this but now there pricing is getting out of control. I may use another provider”

Helpful Report

Posted 4 years ago

“The whole process was super smooth and easy. However, shipping costs to Australia were eye wateringly expensive.”

Helpful Report

Posted 5 years ago

ForwardVia is rated 4.8 based on 988 reviews