ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 988 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Portal easy to use, notifications and service are quick and efficient. Services offered are comprehensive. Only downside are the international shipping rates, they can be quite expensive even for simple/light items.”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to leave feedback. We are glad to hear that you are satisfied with the service we provide, however, we are sorry to hear that you find the shipping rates are higher than expected. ForwardVia is a service provider and is unable to compete with some retailers who cover their actual costs on the sale of the product. The price paid to ForwardVia includes the use of the address, the acceptance, processing, storing, and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch.

Posted 1 year ago

“Shipping time was good, price was as quoted (high, but as quoted so no complaints there). I had specified a PO box for delivery, but the courier would not deliver to a PO box and I had to organise and pick it up from the depot, adding a couple of days delay. I would have liked for 'forwardvia' to inform me that the courier would not deliver to a PO box. Perhaps "no PO box" is country (or even city) specific and 'forwardvia' didn't know? But I got the thing in the end!”

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Posted 2 years ago

“It is good service it help me to buy from England but little bit shipping expensive Time of shipping is good”

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Posted 2 years ago

“I'm a bit unsatisfied that the free storage time is so short.”

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Posted 2 years ago

“First time user in Sydney Australia, impressed with the fast service but suggest better wrapping other than an ultra thin plastic wrap. Will recommend and use again.”

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Posted 2 years ago

“Easy and convenient website Different alternatives for shipping rates Good packaging and convenient service Thank you”

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Posted 2 years ago

“I've only been using ForwardVia for a short time. So far the service has been very good, I've received notifications on time for all relevant events and I also like all the options available like photos, labels, extra packaging and shipping. Also, the packages have been dispatched as soon as I completed entering data and payment. The only downside is the shipping prices for premium options are quite high. I don't really know the standard tariffs as I don't usually purchase items from the UK. I understand an overprice is the way ForwardVia collects its fee. But still, I just wish it were a little less expensive.”

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Posted 2 years ago

“Fast shipping, carefully protected items. I would extend the free storage period, a lot more. Anyway I am satisfied with your services.”

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Posted 2 years ago

“Used forward via to send Uk retail purchases to the US. Always a pleasure to deal with and packages always arrived when expected.”

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Posted 2 years ago

“Ok ok ok ok ok ok”

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Posted 2 years ago

“Good service.”

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Posted 2 years ago

“Service is quick and good. Despite the online filled out custom declaration (on the ForwardVia wbsite) a different short version was printed and attached to the package. Due to that, German customs priced me 10x the value. Pretty bad.”

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Posted 2 years ago

“I use Forward Via a lot and find them very good. They look after your items and package them well and the service is very easy to use. My only criticism is the very short period they allow before you can claim the insurance for lost items. Where I live, a package can often take three months to get here. This is no fault of Forward Via. However, you can only make a claim for loss of a package within 60 days of it being sent. That means if I wait for what I think is a reasonable time and my package still does not arrive I am too late to claim. If I claim before 60 days is up and my package then turns up I have to go through all the hassle of sorting it out. Please could you give us a longer window of opportunity (say 90-100 days). Thanks”

Helpful Report

Posted 3 years ago

“I was happy with ForwardVia as a first time user. Notification of parcel arrival at their facility and despatch to me was prompt and I received my parcel safe and sound within the stipulated time frame. Keep it up ForwardVia. Pius in Botswana”

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Posted 3 years ago

“I live in Singapore and ordered stuff from UK and shipped with forwardia. It worked really well. But why is shipping from the UK so expensive? I ship from the US at 5 pounds a kg while cheapest from UK was 30? Crazy.”

Helpful Report

Posted 3 years ago

“Service is very easy to use. Received my mail quickly and in excellent condition. Highly recommend. Only issue is pricing seems higher than the calculators estimate”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to leave us feedback. We are glad to hear that the service we provide you is excellent. However, we are sorry to hear that you find the shipping rates are different than expected. The shipping cost depends solely on the weight and dimension of the package when we measure it. Before purchasing it, you may have the size of the item from the store, and used our online shipping calculator to estimate shipping cost. It is common that the store's website sometimes does not include the actual size of the item including its packaging, or their sizes shown are not up to date. We can assure you that the rates are the same, provided the size you entered is the same as the size we measured. If the shipping cost is different from originally quoted rates, then we believe there must be a difference in the package size and/or shipping destination. I hope this information helps explain how shipping rates are calculated. If you have any further questions please don't hesitate to get in touch.

Posted 3 years ago

“When I saw that the UK store of a famous French brand had an item that was sold out everywhere else I decided to give Forwardvia a try- I had only used a Japanese shopping service before so I was quite nervous to use another shopping service I am unfamiliar with. Forwardvia was surprisingly easy to use and there are constant updates about your order with pictures included which were helpful. If you are somehow unable to order an item yourself they do offer a personal shopper and if you have any additional wishes or instructions you can make a request (for a small fee). My order arrived quite quickly and overall I am satisfied with my experience with Forwardvia. I'd use their services again when the occasion arises.”

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Posted 3 years ago

“Excellent, parcel was delivered earlier then expected. Well done.”

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Posted 3 years ago

“Reliable and quick, but only very expensive shipping methods. I would like to see the option for employees to not automatically open incoming packages.”

Helpful Report

Posted 3 years ago

Many thanks for taking time to leave us feedback. We are glad you're happy with our service. Every package is open with care to check that we are able to ship the goods inside the package safely and legally. It is then resealed in original condition. We do not check the item condition or check against the order. This information is availble on our website and FAQ. Our premise has video recording to ensure the safety of the goods and our employee. I hope this information helps explain our process moving forward. If you have any further questions please don't hesitate to get in touch.

Posted 3 years ago

“A great service - I live in Australia and wanted to order my daughter a limited edition item for her birthday, however the vendor only shipped to UK addresses. I have never used Forwardvia before, however they were fantastic - the product arrived promptly and in perfect condition - thank you. The only thing I would question is whether you should receive an email when a product arrives at the Forwardvia address? I'm not sure if I missed an email, however I only found out my product had arrived by logging onto the platform. (I pre-ordered last December and I was eagerly following the release of the product ie. I knew roughly when to expect it). Apart from that, the staff were very helpful and prompt with answering any questions - I would definitely recommend them and I will use them again. Thank you!”

Helpful Report

Posted 3 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia. In regards to email notifications, customers receive an automatic notification every time a package is logged into their account, however, these do sometimes go through to spam or junk folders. If at any time there is any doubt of a package has arrived, you can always contact us and we can check it for you or you can add our email address to your address book.

Posted 3 years ago

ForwardVia is rated 4.8 based on 988 reviews