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Foresters Friendly Society Reviews

4.4 Rating 653 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

4.4

Based on 653 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much delay in processing my Stocks and Shares ISA and LISA. Despite requesting a transfer of 4k specifically to fall in the old tax year (so I could then transfer another 4 k in the new tax year) they sat on it for several weeks to then tell me that I hadn't signed all the sections (I know "my bad") Had they been more efficient, I could have taken full advantage of my tax year allocations had 8k sat in my LISA and not 4!”

Hi Matthew, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“You have always taken care of myself and family through the bad times of having cancer and other illnesses. So much so we were able to hold our heads high getting through these troubled times”

Thank you for taking the time to leave us such a wonderful review. We are glad to know that we could help you during this difficult time and we hope you and your family are keeping well. Best wishes, Foresters.

“Excellent customer service. The staff are very friendly, patient and helpful :)”

Hi Dayene, thank you for taking the time to leave us a review! Kind regards, Foresters.

“Great information and easy sign up process. Would be happy to recommend!”

Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Very good service”

Hi Richard, Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Very Easy to Apply!”

Hi Sally, Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Process was easy. A little more details of your products' performance would be my only improvement.”

Hi William, Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Everything has gone very smoothly so far, no regrets and look forward to the online experience which is on its way.”

Hi Andrew, Thank you for taking the time out to leave us a review! Kind regards, Foresters.

“Very helpful staff who reply fast.”

Hi Emma, Thank you for taking the time out to leave us a review! Kind regards, Foresters.

“I haven’t received an email saying that my account has been opened or that my application has been successful”

Hi Jannah, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“really clear and easy to use options, great communication:)”

Hi Rhiannon, Thank you for taking the time out to leave us a review! Kind regards, Foresters.

“Stuggle to leave any more than 2 stars, as feel a bit blind with my money. From account setup, to paying my money, no confirmation, eventually letter arrives in the post, and there is no - online view. Blind, really Blind, if the savings account was to reduce for example then are we expected to wait until its too late ? Strange. Like going back in time.”

Hi Paul, thank you for your comments. We understand that some members want to have online access to their savings plan and we are investing in our digital capabilities to enable this service. In the meantime, we are able to provide plan values over the phone and we also send out annual statements regarding the plan’s value. Information about our fund is available on our website in the About Us/About Our Funds section. If you would like any further details, our Member Services team are available Monday to Friday 9am to 5pm, on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

“Foresters really are a friendly and welcoming society. I feel very safe putting my money into their funds and they haven't let me down over the past couple of years or so. Highly recommended”

Hi Julie, Thank you for taking the time out of your day to leave us such a wonderful review! Kind regards, Foresters.

“deeply disappointed that I did not receive my TopCashback payment despite having been directed from their website and chosen to use FFS because of the cashback offer. TopCashback reported that FFS stated that I had opted for an alternative offer which is totally untrue. I will keep my ISA in place but will not return for any more transactions.”

Hi Patricia, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

Hi Patricia, thank you for contacting us and providing further information about this matter. Having looked into this for you we are pleased to advise that we have been able to resolve the issue and the cashback payment has been made. If you need any further assistance, please don't hesitate to contact us again. Kind regards, Foresters.

“Great customer service and good benefits for members”

Thank you very much for your feedback, Foresters.

“Emailed someone about the steps to get my account open, still not had a reply 3 weeks later”

Hi Ben, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

Hi Ben, we understand that our Member Services team have since been in touch with you about this. If you do need any further assistance please do let us know. We are available Monday to Friday 9 am to 5 pm on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters.

“Absolute dreadful company.Mid-sell products Break down savings plans in order to milk more cash from savings. Paid in more than 4700, return 2000. Better off stuffing your cash under your mattress. So glad these shysters will not get another penny of my hard earned”

Thank you for your feedback. We would like to look into this for you as it doesn’t appear to reflect our current fund performance. If you could please contact us by email at memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters Friendly Society

“Excellent company highly recommended.”

“Opened a policy, paid £25 in, went to close policy 34 days after opening (apparently the cut off is close policy within 30days to get funds back) Originally told i had not paid anything into the policy, had to send screenshots of bank to prove i had, they then they changed their story to actually you have paid but you are not eligible for a refund of premiums due to closing policy on day 34 needed to 30days. No apologies for me having to prove i had made a payment to them? This is after i have sent multiple emails and call back requests. Ive placed a complaint but i am not hopeful.. AVOID AVOID AVOID”

Hi Alan, thank you for your review. We are sorry to hear you are unhappy and would like to apologise for any confusion caused regarding the first payment into the plan. We will look into why this occurred. The 30 day cancellation period, during which customers may change their mind and request a refund of any money paid, is standard across all financial services organisations. Any cancellation requests outside of the 30 days, regardless of when they occur, are handled as early surrenders. Details about this are provided in the cancellation notice sent to you in your new policy pack and in our product literature. Our Complaints team have sent a response to you in the post which you will receive soon. If there is anything further we can help with, our member services team are available weekdays 9am to 5pm on memberservices@forestersfriendlysociety.co.uk or 0800 988 2418. Kind regards, Foresters

“I have received confirmation letter”

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Foresters Friendly Society is rated 4.4 based on 653 reviews