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Foresters Friendly Society Reviews

4.4 Rating 653 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

4.4

Based on 653 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, great customer service.”

“For a £16k investment for all of 2023 I earned zero % interest. What's worse is they are applying an MVR of nearly 10% so I will lose nearly £1,500 when transferring or withdrawing my money. Customer service is excellent but promised online access never happens and a very, very bad investment”

“Easy to negotiate site, same for completion of application form, all processed very quickly.”

“Super voyage 🏷”

“in 2017 I invested 80k in a low risk policy. this was split into 40k in my name and 40k in my wife's as advised by my financial advisor he said this would be the best idea as freebies were offered to members during the year and this way would double our freebies when offered. I was told that the investment would yield between 5-6% annually so we went with it. I called today 19/02/2024 to ask how my investment was going as I had heard nothing for a while. Now this is in it 7th year and here is what I have earned in interest. £138.65 in total. Yes you have read it correctly £138.65 in total. I cannot believe it but have been assured this is what I have should I want it out. I had no fixed term from the beginning and no penalties, How can this be correct? it works out at less than £20 per year interest. I am gutted to say the least. My advise is steer clear”

“After doing some research about different providers, i decided that the Foresters Friendly Societies product was much better than the other competitors in the market. The service provided is excellent, and applying online is very clear and easy to understand. I would highly recommend them.”

“Despite making contact twice I have received no response. I’m hoping this will change soon, even an acknowledgment, but if not I will escalate to the relevant authorities”

“Gives good value for money for the present with great hope for the future!”

Hi Sinifesimi, thank you for taking your time to leave us such a great review. We are delighted to hear that you have decided to invest with us, welcome to Foresters Friendly!

“Never in my life heard of an investment provider that does not have any way for you to check your investment performance. I have over £6K saved with them and no idea if it’s appreciated or not.”

Thank you for your feedback. We appreciate your frustration and are able to advise that we launched our member portal in July last year which provides our members with plan information such as plan value. Initially, the portal was only available to members who took out a plan after the launch date, so that we could evaluate real world performance of the portal and seek member feedback, making adjustments where needed. This work is currently ongoing, and we are initiating the onboarding process for members who took out plans before July of last year. This will be done in a phased manner, starting with the most recent plans and progressively working backward. This approach allows us to effectively manage the volume of invitations and subsequent sign-ups. We will be in touch to notify you as soon as it becomes available for you to register. In the meantime, we are able to provide plan values over the phone and we also send out annual statements regarding the plan’s value. Information about our fund is available on our website in the About Us/About Our Funds section. We appreciate your patience regarding the delay in inviting you and other members who took out plans before the portal's launch. As a member-focused business, we want to make sure that we’re offering the best possible portal experience when the time comes. If you would like any further details, our Member Services team are available Monday to Friday 9 am to 5 pm, on 0800 988 2418 or by email membersalesandservice@forestersfriendlysociety.co.uk . Kind regards, Foresters

“We took out two policy via Quidco 16th December 2023,sent it with free post as per instructions,with transfer forms included. We only recieve emails But No savings plan information or any dd's set up so a complete waste of our time, so will stay with current provider. How can I answer the following questions so you want us to contact you to complain after we summited our new policy online and have a policy number very poor”

Hi Lee, thank you for your review and for discussing the transfer process with our Member Services team today. Transfers between different ISA providers can take up to 30 days and are largely dependent on when the existing ISA provider can send us all of the required information so we can then set up the new ISA for you. We have chased your existing provider and we are delighted that you have chosen to move forward with the transfer which should take place shortly. Welcome to the Foresters family. If you have any questions in the meantime, please do let us know. We are available Monday to Friday 9 am to 5 pm on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters.

“Very good society that cares”

Thank you for taking your time to leave us a review. Best wishes, Foresters Friendly.

“an amazing society. just want to say thankyou for our vouchers we receives from you at Christmas. we never expect to receive them but is always such a lovely surprise and much appreciated especially at this time of year.”

Hi Emma, thank you for taking your time to leave us a review, we are happy to hear that you found the vouchers to be a delightful surprise. Best wishes, Foresters Friendly.

“Easy to apply for ISAs.”

Hi Philip, thank you for taking a moment to share your feedback with us. We are happy to hear that you found the application process easy. Best wishes, Foresters Friendly.

“Not happy about using your company at all. Opened a stocks and shares Isa in May, put £1,000 each month for 4 successive months and am still unable to register in your website. Keep being told I'm on the list and will be invited to register eventually. Have no access to my investment anc no idea how it's going. Absolute shambles”

Hi Ronald, Thank you for sharing your experience with us. We appreciate your frustration regarding your current inability to register for and make use of our member portal and apologise for the inconvenience this has caused you. We launched the member portal in July of this year, initially, it was only available to members who had taken out a plan after the launch date, so that we could evaluate real-world performance of the portal and seek member feedback, making adjustments where needed. Additionally, as a multi-brand business, a significant amount of work has taken place so that members who hold plans from across our various brands are able to see and manage them all in one place. We hope that you'll appreciate that the delay in inviting you, and other members who have taken out plans before the portal launched in July of this year, is because as a member-focused business, we want to make sure that we’re offering the best possible portal experience when the time comes, and that a significant amount of technical work needs be done in order to do so. The work mentioned above is ongoing, but we are now beginning to onboard members who took out plans prior to July of this year and will do so in a phased manner, starting with the most recent plans, and working our way back so as to be able to manage the volume of invitations and subsequent sign-ups. At this point in time, we expect to send your invitation to register to the Portal early in the New Year and will be in touch to notify you when it becomes available for you to register. In the meantime, we are able to provide plan values over the phone and we also send out annual statements regarding the plan’s value. Information about our fund is available on our website in the About Us/About Our Funds section. If you would like any further details, our Member Services team are available Monday to Friday 9 am to 5 pm, on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters Kind regards, Foresters Friendly

“Money invested and then market value reduction applied. Can’t get money out without taking a hit on initial investment.”

Thank you for sharing your experience with us. It’s important to remember that the savings plan you have opened with us is a longer-term investment which is designed to be held over many years. Investment volatility is not unique to Foresters and is being experienced by all investment providers and their customers. So, while short-term investment value changes can be unsettling, it’s important to maintain a longer-term view as well. As a result of investment volatility, a small proportion of plans that have invested in our Order Insurance with profits Fund in previous years have a Market Value Reduction (MVR) applied to them but no MVR is currently in place for plans taken out in 2023. This is the first time in our history that we have had to apply an MVR. As an adjustment that can be applied to the value of your investment, if you choose to cash-in or withdraw from your plan during volatile investment conditions, which reduces how much you get back, it ensures that everybody gets their fair share of the returns from a with profits fund and is designed to protect members who do not take their money out of the fund during poor market conditions. You will only see the effect of an MVR should you wish to withdraw your money at the time there is an MVR in place. An MVR can be added, removed, increased or decreased at any time and, as we are unable to predict future investment market performance, we are unable to advise how long the MVR for previous year’s investments will be in place for. Our investment team are continually looking for additional opportunities to improve returns whilst remaining within risk tolerance levels. If you have any further questions, please do let us know. We are available Monday to Friday 9 am to 5 pm on 0800 988 2418 or by email membersalesandservice@forestersfriendlysociety.co.uk. Kind regards, Foresters Friendly

“I set up a Stocks and Shares ISA in May 2023 and made contributions for the next 5 months at £1000 a month. 7 months later I'm still waiting to register as a member and have been fobbed off with excuses saying they'll get to me eventually. I have no idea how my investment is doing as I'm unable to access it either to view or to make any investment decisions. Absolute shambles and I'm beyond angry about it. Have had to deal with my wife being seriously Ill this year and my sister dying in July. Last thing I needed was this money nonsense. Needless to say I won't be recommending you to and friends or family.”

Hi Dylan, Thank you for your feedback. We appreciate your frustration regarding your current inability to register for and make use of our member portal and apologise that this has taken place during an already difficult year for you. We launched the member portal in July of this year, initially, it was only available to members who have taken out a plan after the launch date, so that we could evaluate real world performance of the portal and seek member feedback, making adjustments where needed. Additionally, as a multi-brand business a significant amount of work has taken place so that members who hold plans from across our various brands are able to see and manage them all in one place. We hope that you'll appreciate that delay in inviting you, and other members who have taken out plans before the portal launched in July of this year is because as a member-focused business, we want to make sure that we’re offering the best possible portal experience when the time comes, and that a significant amount of technical work needs be done in order to do so. The work mentioned above is ongoing, but we are now beginning to onboard members who took out plans prior to July of this year, and will do so in a phased manner, starting with the most recent plans, and working our way back so as to be able to manage the volume of invitations and subsequent sign-ups. At this point in time, we expect to send your invitation to register to the Portal by the end of February and will be in touch to notify you when it becomes available for you to register. We are sorry to hear about the personal challenges you've faced this year. Kind regards, Foresters Friendly

“I do not have any means to check my investments, that is why I stopped investing.”

Hi Alexandru, thank you for taking the time to share your feedback with us. We are sorry to hear that you’ve stopped investing with us and appreciate your honesty about the reasons for this. We launched the member portal in July of this year, initially, it was only available to members who have taken out a plan after the launch date, so that we could evaluate real world performance of the portal and seek member feedback, making adjustments where needed. We are now beginning to onboard members who took out plans prior to July of this year, and will do so in a phased manner, starting with the most recent plans, and working our way back so as to be able to manage the volume of invitations and subsequent sign-ups. Best wishes, Foresters Friendly.

“Access to view online accounts would be great”

Hi Robert, thank you for sharing your feedback with us. We launched the member portal in July of this year, initially, it was only available to members who have taken out a plan after the launch date, so that we could evaluate real world performance of the portal and seek member feedback, making adjustments where needed. We are now beginning to onboard members who took out plans prior to July of this year, and will do so in a phased manner, starting with the most recent plans, and working our way back so as to be able to manage the volume of invitations and subsequent sign-ups. We expect to send your invitation to register to the Portal early in the New Year and will be in touch to notify you when it becomes available for you to register. Kind regards, Foresters Friendly.

“I was looking for somewhere to lodge my savings and remembered that many years ago my grandmother had been so very well cared for in a home for the elderly and nursing home in Bridlington that went by the name of the Foresters and I suppose was run by the society. So with that sense of gratitude in mind I decided I would lodge my savings with the Foresters Friendly Society They provided all the information I needed and the process was simple and quick to invest and begin to see some fruit from this long-term saving plan Thank you”

Thank you so much for taking the time to share such lovely feedback. We are delighted to hear that your decision to lodge your savings with us was influenced by the fond memories of your grandmother's care. We are happy to hear that our team was able to provide you with all the information you needed and that the process was simple and quick for you. Best wishes, Foresters Friendly

“Really helpful emails and when speaking with you the service is excellent.”

Hi Ruby, thank you for taking your time to leave us a review. We are glad to hear that you had a good experience with our customer service. Kind regards, Foresters Friendly

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Foresters Friendly Society is rated 4.4 based on 653 reviews