Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.41

4.4 Rating 653 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Metrics

Info

4.4

Based on 653 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

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“I have been with Foresters Friendly Society since birth and will continue with their services. Very professional and helpful team that is always there to help. I highly recommend the Foresters Friendly Society to anyone.”

Helpful Report

Hi Sophie, thank you so much for taking the time to share your positive experience with us! We are truly honoured to have had the privilege of serving you since birth, and we appreciate your trust in our services. Best wishes, Foresters.

“Simply the only Society to trust. Great products, great value, superb service from local branches. Oh, and above all, you become a member, not just a customer.”

Helpful Report

Hi Simpson, thank you so much for your kind words and for taking the time to share your positive experience with us! We appreciate your trust in us and look forward to continuing to provide you with the kind of service you've come to expect. Best wishes, Foresters.

“I haven't been overly impressed so far, I am not able to view my policy anywhere and they declined cash back that I was due even after meeting their terms.”

Helpful Report

“A very caring society, which shows compassion , empathy to members. Very helpful and responsive when needed.”

Helpful Report

Hi Mary, we appreciate your kind words and the time you took to share your positive experience with us. Best wishes, Foresters.

“Very easily set up and very good communication after that. Would definitely recommend.”

Helpful Report

Hi Huw, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our setup process to be easy and that our communication met your expectations. Best wishes, Foresters.

“As the whole family is part of the Foresters I felt I needed to be part as well. Opened an account within minutes. Straight forward and easy.”

Helpful Report

Hi Mirian, thank you so much for taking the time to share your experience with us! We're thrilled to welcome you to the Foresters family. We are glad to hear that opening an account was a seamless and straightforward process for you. Best wishes, Foresters.

“Good service.”

Helpful Report

Thank you for your positive feedback and for taking time to share your review with us. Best wishes, Foresters.

“I was supposed to receive a gift card upon taking out a policy and I never received it”

Helpful Report

Thank you for taking the time to post us a review. We have looked in to your query and it appears that the amount you pay into your plan doesn't qualify for a gift card. Our gift card offers are tiered and the value of the gift card varies depending on the amount invested. Please do get in touch with our Member Services team if you would like to discuss this further. We are available Monday to Friday 9am to 5pm on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters.

“I’ve not been given an online login for my ISA at all since joining in April 2023, despite chasing multiple times via email and over the phone. The rates look good but I’m not happy with your customer service quality so far.”

Helpful Report

Hi Roberts, We appreciate your frustration regarding your current inability to register for and make use of our member portal. We launched the member portal in July of this year, and it is currently accessible only by members taking out plans after the launch date so that we could evaluate real world performance of the portal and seek member feedback, making adjustments where needed. Additionally, as a multi-brand business a significant amount of work has taken place so that members who hold plans from across our various brands are able to see and manage them all in one place. We hope that you'll appreciate that delay in inviting you, and other members who have taken out plans before the portal launched in July of this year is because as a member-focused business, we want to make sure that we’re offering the best possible portal experience when the time comes, and that a significant amount of technical work needs be done in order to do so. The work mentioned above is ongoing, but we are now beginning to onboard members who took out plans prior to July of this year, and will do so in a phased manner, starting with the most recent plans, and working our way back so as to be able to manage the volume of invitations and subsequent sign-ups. We'll be in touch to notify you when the registration for your account becomes available. Thank you for your patience. Kind regards, Foresters

“Foresters are very prompt with responding to emails when you need clarification for something.”

Helpful Report

Hi Danielle, thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words about our responsiveness to emails. Best wishes, Foresters.

“The NISA account was opened in June 2023 but I am still not allowed to register for the online account management portal. Just keep receiving ridiculous messages like: "The update to our site that included the new member Login portal launched a number of weeks ago. It will be a little while yet until we can onboard all existing members due to the complexity and scale of the project. Our Member Services teams are unable to set up portal access on request. We'll be in touch when it is your turn to register." This does not sound like the 21st century service standard, to be honest, especially when many financial services providers allow you to register, open and manage online accounts in an instant.”

Helpful Report

Hi Alexander, We appreciate your frustration regarding your current inability to register for and make use of our member portal. We launched the member portal in July of this year, and it is currently accessible only by members taking out plans after the launch date so that we could evaluate real world performance of the portal and seek member feedback, making adjustments where needed. Additionally, as a multi-brand business a significant amount of work has taken place so that members who hold plans from across our various brands are able to see and manage them all in one place. We hope that you'll appreciate that delay in inviting you, and other members who have taken out plans before the portal launched in July of this year is because as a member-focused business, we want to make sure that we’re offering the best possible portal experience when the time comes, and that a significant amount of technical work needs be done in order to do so. The work mentioned above is ongoing, but we are now beginning to onboard members who took out plans prior to July of this year, and will do so in a phased manner, starting with the most recent plans, and working our way back so as to be able to manage the volume of invitations and subsequent sign-ups. For plans that were taken out in July of this year, as yours was, we hope to be able to have invited you to register before the end of the year. Kind regards, Foresters.

“They made be unhappy when they switched to E card having no regard for their older most loyal customers who cannot cope with this tortuous Prezzies situation who fail to respond to request for help and the failure of Foresters to respond to emails requesting help”

Helpful Report

Hi Robin, Thank you for taking the time to share your feedback regarding the recent transition to the Prezzee eGift Card. We understand that changes can sometimes be frustrating, and we sincerely appreciate your patience as we work to improve our members' overall experience. We recently changed our incentive to an eGift Card to offer a greater choice to our members. The eGift Card can be swapped, in full or in part, for more than 200 of the UK’s favourite brands including M&S. We have reviewed our records and noted that you have already reached out to one of our dedicated Member Service staff who assisted you. Please do get in touch with our Member Services team if you would like to discuss this further. We are available Monday to Friday 9am to 5pm on 0800 988 2418 or by email membersalesandservice@forestersfriendlysociety.co.uk. Kind regards, Foresters.

“I was impressed initially by the easy application process and getting this set up however I have emailed twice now about the gift card that was promoted when I signed up. I have made four monthly payments now and still haven't received the gift card or replies to my emails.”

Helpful Report

Hi Katherine, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“WARNING! to anyone going through a cashback site where Foresters (so called) friendly society promises cashback after 3 months minimum investment period. You actually have to be invested for 12 months. Why even mention 3 months in your marketing!! Its an old school business with no online access nor any information where your money is invested or how it is doing, you get no statements or anything! Avoid this fraud company FFS”

Helpful Report

Hi, thank you for your feedback. We understand that you have been in touch with our member services team who have explained the following: As advertised, the terms of our cashback offers are for a minimum of 3 monthly direct debit payments to be made or, in the case of a lump sum investment, for your investment to remain with us for a minimum of 3 months, before you are eligible for the cashback to be paid. As our plans are designed for the medium to long term, our terms also stipulate that if, having received a cashback payment, you are to close your investment within 12 months of the commencement date we reserve the right to deduct the value of the cashback from any surrender value or refund of premiums. With regard to account access, we recognise that we must keep enhancing our service offering to members. As such, we recently launched our member portal. New members have access to their investments through our online portal where any payments made into the plan can be seen, and we will be rolling this out to existing members. Kind regards, Foresters Friendly

“They explain everything in details what u need to know and are very friendly”

Helpful Report

Thank you so much for taking the time to share your feedback with us! We're happy to hear that you had a positive experience with our team. Best wishes, Foresters.

“Easy to deal with. Friendly staff. Good rates of interest.”

Helpful Report

“Great service grom Foresters”

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Hi, thank you for leaving a positive review. Best wishes, Foresters.

“Easy to set up a lifetime ISA, you can top up your account any time you wish and set up a direct debit rather easily and quickly. Downside is you can't sign into your account to see how much is in there. Also, did not recieve my egift card reward for 3 months continuous savings, which was one of the reasons I chose foresters friendly society. I feel like I've been ripped off slightly.”

Helpful Report

Hi Kirby, thank you for your review. We have just launched the initial phase of our member portal in July this year and it is currently accessible for new plan holders only. Existing plan holders, like yourself, are being issued invitations during a phased introduction throughout the rest of 2023. We appreciate that you are eager to sign-up for the portal, which is great news, and we will be in touch to advise when you are able to register for your account. With regards to your egift card reward, could you please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 so we can look into this for you. Kind regards, Foresters.

“5 star service at all times”

Helpful Report

Hi John, thank you for your 5 star feedback! We are glad that you have had a positive experience. Kind regards, Foresters

“In the main I think this is a good savings account if my other accounts are anything to go on although I would like to keep track of it which so far I have been unable to do also the gift for taking out the account is rubbish why you couldn't stick to M&S vouchers I don't know at least they were manageable with no fuss”

Helpful Report

Hi Edward, thank you for sharing your feedback with us. The initial phase of our member portal has just been launched in July this year and is currently accessible for new plan holders only. Existing plan holders, like yourself, are being issued invitations during a phased introduction throughout the rest of 2023, and once you have access you will be able to keep track of your savings. We appreciate that you are eager to sign-up for the portal and we will be in touch to advise when you are able to register for your account. We also recently changed our incentive to an eGift Card to offer a greater choice to our members. The eGift Card can be swapped, in full or in part, for more than 200 of the UK’s favourite brands including M&S. If we can provide some assistance for you with this, please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418. Kind regards, Foresters.

Foresters Friendly Society is rated 4.4 based on 653 reviews