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Flying Flowers Reviews

4.4 Rating 11,577 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,577 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 29th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a large bunch of flowers, but the flowers we received were clearly not large. Very disappointing!”

Posted 9 months ago

I’m so sorry to hear this, especially as they were for a special occasion. I have sent you an e-mail to resolve this for you. Thanks Louanne Flying Flowers

Posted 9 months ago

“I replied to your email dated 23 June offering sunflowers for £25 with a reduction of £5 using code SUN5. The computer would not allow this so I asked for help to process the order No reply. Then I received another email offering the same flowers for £26. This time I bought them but costing more money than the original £20 a bunch. Having said that, both my daughters were delighted to receive the sunflowers.”

Posted 9 months ago

Good afternoon, I am sorry that you have experienced difficulties applying the promotional code you had been sent and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 9 months ago

“Sadly the flowers weren't up to your usual standard- the roses were not fresh, as the buds were soft and some looked like they'd been in heat, as they were flimsy”

Posted 9 months ago

Hi there, I am so sorry to hear this. So that we can investigate further please contact via email at hello@flyingflowers.co.uk. I am so sorry for your disappointment. Kind regards Rob

Posted 9 months ago

“Delivery was on time but quality was very poor. Flowers looked nothing like picture, many fewer and not good quality, also fairly wilted on arrival although did pick up with water.”

Posted 10 months ago

Hi Julie, thank you for your review and I am sorry you were so disappointed. I see we have been in contact with you via email and resolved this for you. Best wishes, Sophie

Posted 10 months ago

“The flowers arrived in a very poor state and some could not be revived”

Posted 10 months ago

Hi Teresa, really sorry to learn of this. I have sent you an email and thank you for leaving us your review. Kind regards, Sophie

Posted 10 months ago

“The flowers arrived the next day after the requested day at 5pm. They were very dry. They were revived by my daughter & they survived. Free delivery was on offer as were the extra flowers & free chocolates. I sent a complaint to Flying Flowers & was given a refund. I suggested that free delivery is not worth offering as it is so important to ensure any flower order arrives on the date requested & it is too risky to hope that they will arrive on time when the company says most bunches will arrive when requested but to allow 2 working days for receipt.”

Posted 10 months ago

Hello, This is really disappointing to hear, I can see that you have contacted us directly and that we have now resolved this issue for you. Kind regards Kate

Posted 10 months ago

“My flowers for my friends special birthday arrived a day late and looked like they were dead. But I have to say I complained and got a refund and the flowers by the 2nd day had perked right up But still disappointed for my friend to have to receive flowers in that condition”

Posted 10 months ago

Hi Susan, I'm sorry to hear this, I can see that you have contacted us directly and that we have now resolved this issue for you. Kind regards Kate

Posted 10 months ago

“Order was not delivered.”

Posted 11 months ago

Hi Audrey, thank you for your review and feedback. I see that you have been in touch with our team to look into this matter and we have recently sent you an email. Best wishes, Dawid

Posted 11 months ago

“My sister was initially pleased with the flowers but said they died after a couple of days and she has said I should not get her flowers again as it is a waste of money.”

Posted 11 months ago

Hi Cynthia, this is really disappointing to hear. I can confirm that I have sent you an email in response to this. Thank you for taking the time to leave us your feedback. Conor

Posted 11 months ago

“No flowers arrived!!”

Posted 11 months ago

Hi Dennis, I'm sorry to hear that your flowers were not delivered. I have checked your order and am pleased to see that we have resolved the issue for you. Best Wishes, Alan

Posted 11 months ago

“The peonies looked very sad and dry There was no wrapping or moisture to stop the flowers drying out. The leaves are very shrivelled and dry.”

Posted 11 months ago

Good Afternoon, I'm really sorry to hear this. I can confirm an email has been sent to you in regards to your complaint. Many thanks, Beth

Posted 11 months ago

“The delivery was put round the side of the house at 14.20 on second of may no card put through letter box found by chance next day”

Posted 11 months ago

Good afternoon Kimwal, I am so sorry to hear of your experience on this occasion with the delivery of your gift. I can see that you have contacted us directly and this has been resolved. Best wishes, Valerie

Posted 11 months ago

“Didn't arrive on the 28th April as hoped and arranged.”

Posted 1 year ago

Hi, I am sorry to hear this, thank you for taking the time to leave us a review. Best wishes Jo

Posted 11 months ago

“Ordered flowers on Sunday standard delivery so wasn't expecting next day. However I received an email saying they had been delivered and left in the mail room??? They were never received so not great. I did get a full refund though”

Posted 1 year ago

Hi Christine, I'm really sorry to hear that your flowers were not delivered. However, I am pleased to see that we resolved the issue for you. Many thanks, Alan

Posted 1 year ago

“The box that contained the flowers was broken and the flowers inside were broken and squashed. Not very happy with my purchase.”

Posted 1 year ago

Hi Simran, I'm so sorry to hear about the issues you've had regarding this order, I have emailed you to discuss the points raised in your review with a hope of getting them resolved for you. Kind regards Danny

Posted 1 year ago

“Sad to say the flowers did not arrive on my friend's BIRTHDAY. I contacted you on "chat line" and the only information you could offer was "would you like me to cancel your order." NOT GOOD ENOUGH!!”

Posted 1 year ago

Hi Rose, I'm sorry you are disappointed with the two day delivery window. Thank you for taking the time to leave a review. Candice

Posted 1 year ago

“I sent an email to say how disappointed I am with the flowers that were sent to my daughter in law. I saw them just a few days after and the roses looked very sad.”

Posted 1 year ago

Hi there Pauline, really sorry to hear this. I'm pleased we were able to help put this right for you. Best wishes, Candice

Posted 1 year ago

“They could have looked really lovely and had a great smell. My feedback would that the roses were in bud but already papery. They just dried as they were despite food and water. Disappointed. We will go with Bloom and Wild next time”

Posted 1 year ago

Hi Anna, thank you for taking my phone call today. I have sent you a separate email to resolve this. Kind Regards Anita

Posted 1 year ago

“Flowers nearly dead on arrival. Full refund given but not really the point.”

Posted 1 year ago

Hi Jonathan, Sorry for the issues experienced with your recent order. Thank you for your feedback. Regards Sue

Posted 1 year ago

“Delivery took 3 days instead of being delivered the next day. On arrival the box was a bit battered and blooms quite tired. A soak in water perked them up thankfully.”

Posted 1 year ago

Hello Ros. I am sorry to hear about this. This isn't the expectations we like to set ourselves and our customers, when delivering our products. I have sent you an e-mail, in connection to your order. Many thanks, Andre.

Posted 1 year ago

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Flying Flowers is rated 4.4 based on 11,577 reviews