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Flying Flowers Reviews

4.4 Rating 11,578 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,578 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 29th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to use, but wouldn't get letterbox flowers again, when they arrived they were very droopy and didn't look great, in fact they looked pathetic, took a while for them to try and recover also I was expecting more than 3 chocolates a bit disappointed especially for a Mother's Day present.”

Posted 1 year ago

Hi Rosalind, I'm so sorry you've had issues regarding this order, especially for such a special occasion. I have E-mailed you regarding the points you have raised in this review with hopes of getting this resolved.

Posted 1 year ago

“Unfortunately my Mum reported that the flowers were in desperate need of water on delivery”

Posted 1 year ago

Hi Mark, Thank you for your feedback. Our flowers are delivered in a box and will need watering as soon as they arrive. If they don't perk up. Please let us know and we can address this. Regards Sue

Posted 1 year ago

“Order arrived late Sunday evening with flowers squished and looking very depressed.”

Posted 1 year ago

Hi Sebastian, I'm so sorry to hear that your flowers were not beautiful. I have sent you an email to address the issue. Best Wishes, Alan

Posted 1 year ago

“Flowers arrived the day after booked and in a limp condition. Not very fresh. This is the first time since I've been using your service I have given a poor review. Also, I thought I ordered a smal box of chocolates not a bar of chocolate. Was not very impressed on this occasion. It was a Birthday present and feel let down by the service and chocolate.”

Posted 1 year ago

Hi there, I'm sorry to hear about the experience you've had. I have sent you an email in response to this. Best wishes, Liam.

Posted 1 year ago

“The flowers were for Valentines on the Tuesday they arrived Wednesday, I ordered them on the Sunday Not very good”

Posted 1 year ago

Hi there Peter, really sorry to hear you were disappointed with delivery. I can confirm I have sent an email addressing this. Many thanks, Candice

Posted 1 year ago

“Flowers were dead and not bloomed”

Posted 1 year ago

This is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards

Posted 1 year ago

“Very disappointing roses arrived on time but buds were drooping on the stems. No moisture in packing”

Posted 1 year ago

Hi Ian, So sorry to hear of the issues with your recent delivery. I have sent you an email to address this. Regards Sue

Posted 1 year ago

“Roses came delivered damaged/ruined.”

Posted 1 year ago

Hi, Thank you for your feedback, please contact us with your order number so that we can look into this for you. Best regards Michelle

Posted 1 year ago

“Disappointed they did not arrive on the correct day. They weren't delivered until about 3.30pm the next day.”

Posted 1 year ago

Hello. If you would like us to look into this further for you. Please contact us at Hello@flyingflowers.co.uk. Kind Regards, Sue

Posted 1 year ago

“Delivered in a box not as a display as I expected.”

Posted 1 year ago

Dear Customer I am sorry to hear you are disappointed, I've sent you a email to discuss your concerns further. regards Katy Customer Care Advisor

Posted 1 year ago

“Have used Flying Flowers many times before and never been disappointed but this time was a real let down! Packaging was damaged, a number of the flowers were snapped off and the rest were extremely dry although they did show some sign of recovery after 24 hours in water! Maybe it was because I got a vase this time so the box was bigger but it was very battered! Will think twice before using again”

Posted 1 year ago

Hello Robert, I'm very sorry to hear the flowers were damaged in transit. I've sent you an email in response to your review. Kind regards, Linda

Posted 1 year ago

“Ordered flowers and an hour later asked to change the delivery address and was told it wasn’t possible. Rather disappointing.”

Posted 1 year ago

Hi Clare, I'm sorry we were unable to amend your order. Kind regards, Liam.

Posted 1 year ago

“Good flowers but delivery two days late”

Posted 1 year ago

Hi Chris, I have sent you an email regarding this. Thanks for taking the time to leave your review. Regards Stacey

Posted 1 year ago

“I ordered 4 bunches of flowers to four Ladies for delivery on December 22nd. What arrived were 2 bunches to 3 Ladies, and none to another Lady! Consequently I had to sort it out myself, on my 90th Birthday! You were always efficient in the past, what a shame it was such a shambles this time! What a good job the Flowers were lovely.”

Posted 1 year ago

Dear Antony. I am sorry to hear this.Thank you for taking my call today . I am pleased I was able to resolve this matter for you. Kind regards Pippa

Posted 1 year ago

“Flowers were way past their sell by date, however this was dealt with very efficiently and a refund was processed immediately. I have used flying flowers before and not had this issue.”

Posted 1 year ago

Dear Debbie, thank you for taking the tome to leave us a review. This is so disappointing to hear. I can see my colleague has now resolved this issue for you. Kind regards Deborah.

Posted 1 year ago

“The flowers are not a high quality - half appear dead/droopy. Would have been very very unhappy if I paid full price, but don’t even think they were worth the discounted amount”

Posted 1 year ago

Dear Clare, I am so sorry to hear this. If you would like me to look into this further please email us at hello@flyingflowers.co.uk with a brief description and your order numbers. Thanks Deborah.

Posted 1 year ago

“I've used Flying Flowers many times happily and without incident but after sending a bouquet to my cousin last week was very disappointed when she told me they'd arrived half-dead. She did as advised and placed them in water and trimmed the stems but they only rallied a little. I sent a message to Flying Flowers a few days ago but they haven't bothered to answer me. I'll think twice before I order from them again.”

Posted 1 year ago

Dear Alyson, thank you for your review. I'm so sorry to hear about this. I have sent you a private email about this matter by way of an apology and really hope we can make it up to you in the future. Kind regards, Brian

Posted 1 year ago

“Website status was out of date. Flowers went out for delivery at 8:00am on a Monday but were not delivered until 1:00pm on a Tuesday.”

Posted 1 year ago

HI Gary and thank you for posting your review. I have sent you a separate email to discuss this issue. Kind Regards Anita

Posted 1 year ago

“Flowers were delivered in a poor state and second bunch was a little better but again roses very poor I have put on first bunch then second bunch photo of these They were for anniversary for my daughter”

Posted 1 year ago

Hi Sylvia, I am so sorry your flowers were not up to our usual high standards. I have checked your order and I am pleased to note that we have resolved your complaint for you. Best Wishes, Alan.

Posted 1 year ago

“Disappointed they did not arrive on the day requested. Main point is that some of the flowers were mouldy - just one type. The rest were fine and look nice. My daughter sent the attached photos. Not your usual standard!”

Posted 1 year ago

Hello, thank you for your recent review. I'm very sorry to hear that your gift didn't arrive in a perfect condition. I have looked into this and sent you another email. Best wishes, Dawid

Posted 1 year ago

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Flying Flowers is rated 4.4 based on 11,578 reviews