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Flying Flowers Reviews

4.4 Rating 11,568 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,568 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 2nd January 2024

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were not delivered so I believe that should receive a refund.”

Posted 1 year ago

Hi David, thank you for making us aware of this and apologies to you. I have sent you an email. Sophie

Posted 1 year ago

“Flowers were dead, not impressed and unhappy with the box of chocolates.”

Posted 1 year ago

Hello, apologies to you for the disappointment caused on this occasion. I have sent you an email. Thank you for your review. Sophie

Posted 1 year ago

“The Valentines flowers did not arrive booked for 13.02.23”

Posted 1 year ago

Hi Giovanni, we appreciate your review and I see you have contacted us via email and this was resolved for you. Kind regards, Sophie

Posted 1 year ago

“2 roses already past best, lasted 1 day. 2 more lasted 3 days. Very disappointed to give to my wife for Valentines day. Sorry already discarded dead flowers so now no photo possible. Yours Gordon Hallett.”

Posted 1 year ago

Hi Gordon, very sorry to learn your wife's flowers did not last long at all. I have sent you an email. Best wishes, Sophie

Posted 1 year ago

“Delivered on time but the flowers were dead and way to man leaves on the stalk. More like a rosebush.”

Posted 1 year ago

Hi George, sorry for the disappointment here. I have sent you an email. Thank you for your feedback. Sophie

Posted 1 year ago

“Worst flower delivery I've ever seen. Roses were very wilted. Not what you need on valentines day.”

Posted 1 year ago

Hi Noel, this is very disappointing to see. I see you have been in contact with us by email and we have resolved this for you. Thank you for leaving your review. Sophie

Posted 1 year ago

“Ordered flowers for valentines day to be delivered. Could not believe it when they did not arrive totally ruining valentines day. After several attempts to contact the company they finally responded to my email admitting that it was their fault and would be refunding my money. On this performance I could not possibly recommend using them. Poor performance, poor response time.”

Posted 1 year ago

Hi Paul, we are very sorry for the disappointment. Thank you for leaving us your review. Sophie

Posted 1 year ago

“They arrived all dried up and dead”

Posted 1 year ago

Hi Kieran, I can see you have been in touch with us directly and this has been resolved for you. Thank you for taking the time to leave us your feedback. Conor

Posted 1 year ago

“Flying flowers must be the out and out worst company that has been my misfortune to use,if you try to contact them reference a problem you will be sadly disappointed,I have recently purchased and paid for a bouquet of 24 roses,I ordered 4 days prior to my delivery day and requested delivery on the 3 rd day,non arrival of order,when they did arrive on the day after why was I not surprised that only 18 roses were delivered and three of those were damaged,I have tried to contact someone to no avail,I suggest you avoid this company like the plague,Colin Roberts”

Posted 1 year ago

Hi Colin, I'm so sorry you've experienced issues with your order, I can see from your order notes one of our agents has been in contact with you regarding this. If you haven't already please keep a look out for an e-mail from ourselves and if you need further help just reply and we'll be back in touch as soon as we can. Once again I'm very sorry we've let you down on this occasion. Kind regards Danny

Posted 1 year ago

“Very poor service and poor bouquet. Full refund given due to issues. Not a company I would use again”

Posted 1 year ago

Hi Matthew, I'm so sorry to hear about your disappointing experience with us on this occasion. Thank you for contacting us directly to resolve this for you and for taking the time to leave a review. Kind regards, Hayley.

Posted 1 year ago

“The flowers were ordered for some really dear friends wedding anniversary. I am abroad and couldn't be with them. The flowers arrived so badly bashed about that only half survived. My order number was 70022400001 it was delivered to a house in Mevagissey PL26 6UZ . I would appreciate some comment before I order with you again. Many thanks”

Posted 1 year ago

Dear Sheila, I am so sorry to hear the Wedding Anniversary flowers for your friends arrived damaged. I have sent you an email with regards to this. Thanks for leaving us a review. Kind regards Deborah.

Posted 1 year ago

“Ordered flowers for mums 80th Birthday. I didnt appreciate I when ordered for free delivery it wouldn't come on time for birthday. It doesn't say that you need to pay for delivery to get it on day required. Flowers came a day late.”

Posted 1 year ago

Hello Margaret, I am sorry you weren't aware of our free delivery time scale and can see that you have contacted us directly and an email has been sent to you. Best wishes, Valerie

Posted 1 year ago

“My flowers didn’t arrive at my friend’s house. When I sent an email to query where they were, I was told my order had been cancelled and refunded. I explained that I didn’t want this - I wanted the flowers to be delivered asap. I received the reply that it was too late and the order had been cancelled so I would have to try again and make an new order! I will not be using this website again.”

Posted 1 year ago

Hi Elizabeth, I'm sorry to hear this. I have looked into your order and I will be in contact directly to put this right. Thank you for letting us know. Dan

Posted 1 year ago

“Extremely disappointed with my order as omitted to send chocolate I ordered and paid for as extra. Not happy.”

Posted 1 year ago

Hi Maggie, I'm sorry to hear that the chocolate was missing from your order. I can see you have been in touch with our Care Team who have looked into this for you, kind regards Marie

Posted 1 year ago

“The flowers delivered were nothing like the photo. Hugely disappointed.”

Posted 1 year ago

Hi Richard, I'm sorry to hear you are disappointed. I can see you have contacted us directly and we have resolved this for you. Kind regards, Liam.

Posted 1 year ago

“I am so sorry to write this review- I have used you for years but Mum and Dad did not get their flowers. We gave it a few days because there is a lot going on over there. But can you check with the courier as they did not get delivered.”

Posted 1 year ago

Hi Sally, this is very disappointing to learn. I have sent you an email in regards this and thank you for your feedback. Kind regards, Sophie

Posted 1 year ago

“Very unhappy flowers were dead apart from 3 stems& box Badly damaged”

Posted 1 year ago

Hi Stewart, I'm really sorry to hear about your disappointing experience with us on this occasion. I can see you have been in contact with us directly and it's now been resolved. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 1 year ago

“Free chocs were included in the price but were not selectable”

Posted 1 year ago

Hi, sorry you were unable to add the promo code to your order. We appreciate your feedback. Sophie

Posted 1 year ago

“I ordered flowers which haven’t arrived The tel number to ask what happened doesn’t work, the chat line is always unavailable. I sent an e mail but haven’t had response yet What a complete waste of time and money”

Posted 1 year ago

I am very sorry to hear that your gift has not arrived and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 1 year ago

“Present ordered for a disabled relative on December 13th to be delivered 18th December still not delivered 31st December. Very disappointed.”

Posted 1 year ago

Hi Beryl, I am sorry to hear you was disappointed, I can confirm I have sent yourself an email, kind regards Joe

Posted 1 year ago

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Flying Flowers is rated 4.4 based on 11,568 reviews