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Flying Flowers Reviews

4.4 Rating 11,569 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,569 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 2nd January 2024

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on flowers”

Posted 1 year ago

Hi Brian, thanks for posting your review. I'm sorry to hear about the delay and I can see that one of my colleagues has sent you a separate email to resolve this for you. Kind Regards Anita

Posted 1 year ago

“I have had flowers from your selves for many years and with no problem. However, the flowers I sent for my daughter's birthday the past weekend arrived looking very sad and droopy and a great disappointment to us both. This is the first time I have been let down and feel very sad it has happened, especially after recommending your company to many friends and family. Regards Tricia.”

Posted 1 year ago

Hi Tricia, This is most disappointing to hear, particularly so given your many years of loyalty with us. I have sent you a personal email by way of apology. Kind regards, Brian

Posted 1 year ago

“One set of plants arrived smashed and overturned. Very unhappy”

Posted 1 year ago

Hi Giles, thanks for your review. I'm so sorry to hear that your gift arrived in a poor condition. I have looked into this and sent you a further email to address this issue. Best wishes, Dawid

Posted 1 year ago

“Flowers arrived late and had died. I did receive a refund though.”

Posted 1 year ago

Hello, I'm sorry to hear you had a disappointing experience. I'm glad this was resolved for you. Kindest regards, Jade.

Posted 1 year ago

“I placed 2 orders for Mother’s Day. Neither order arrived on time. My mother in laws arrived one day late and contained dead flowers. My mums still hasn’t arrived 3 days later. I have been told I will be refunded for both but that doesn’t fix the disappointment and upset caused”

Posted 1 year ago

Hi Debbie, This is disappointing to hear. I have sent you an email with regards to this. Kind regards, Tom

Posted 1 year ago

“Flowers were for Mothers Day and were delivered in a completely disheveled state with the box being held together with bits of sellotape after it’s been ripped and damaged. The box was torn and broken and the flower stems broken and squashed. I had to ask for a refund when I saw the state if it. And while I was refunded that isn’t enough! My mum now has no surprise for Mothers Day as a result of sloppy practice with Flying Flowers. I’ve been in touch to ask why Flying Flowers feel that a refund is good practice when a complimentary substitute should be sent out for the recipient in addition to a full refund! No response to this email and overall poor, poor service and even worse quality of products and delivery. Hugely disappointing for my mum!!! I provided photos of the state of the package and contents- waste of money.”

Posted 1 year ago

Thank you for leaving your review, I have sent you an email regarding this situation. Kind regards, Macy

Posted 1 year ago

“Flowers ordered for mothers day which arrived late and half of them were dead. Very disappointed.”

Posted 1 year ago

Dear Customer, So sorry for the issues experienced with your recent delivery. I can see you have been in touch directly and we have now resolved this with you. Regards Sue

Posted 1 year ago

“Very very disappointed. Roses wasn’t even blossomed”

Posted 1 year ago

Hi Jordan. So sorry you were disappointed on this occasion. I can see we have been in touch directly with you. Thank you for your feedback. Regards Sue

Posted 1 year ago

“Very disappointed flowers were dead on arrival have since had a refund won't be ordering again”

Posted 1 year ago

Hi Irene, I'm really sorry that the flowers were not up to our usual high standards. However, I am pleased to see that we have resolved the matter for you satisfactorily. Best Wishes, Alan

Posted 1 year ago

“I was quite shocked by your performance. I made my choices because the day was so very important to me and you failed. -you asked!”

Posted 1 year ago

Hello Rosemary, I'm so sorry your gift arrived later than requested. Thanks for taking the time to leave a review. You feedback is important to us. Best wishes Michelle

Posted 1 year ago

“Not happy with my order”

Posted 1 year ago

Hi Sue, I'm sorry that you were disappointed with your order. I have looked into this and I am pleased to see that we have provided a resolution for you. Best Wishes, Alan

Posted 1 year ago

“I ordered on a Monday for a very special occasion. Despite claims that 9 out of 10 letterbox flowers arrive the next day, if not the second day, a week later nothing! Email assistance very prompt but no tracing undertaken and no result. Terribly disappointing. Apparently refund applied and replacement sent but nothing has arrived.”

Posted 1 year ago

Hi Anne, this is really disappointing to hear. I have sent you an email in regards to this. Kind Regards, Beth

Posted 1 year ago

“Tried calling on phone , then tried live chat , waste of time , sent email requesting phone call , then tried to register online , then when registered tried to send 1st bouquet but the recipient address couldn't be found, after almost 1 hour decided to give up . 2 hours later received phone call , lovely lady sorted all problems and 2 bouquets were eventually sent . 24/22023 Personally I won't use again and I won't recommend . I'm 82 , it is just too much hassle. Phone number says number is no longer answered . WHAT ! Why ?”

Posted 1 year ago

Hi there, I'm sorry to hear about the experience you've had. I'm glad we were able to call you and help. If you do experience any other problems, please contact us at https://www.flyingflowers.co.uk/ and we'll look into this for you. Liam.

Posted 1 year ago

“Flowers arrived with some missing which was a great disappointment as they were a gift. Customer service were very good and gave me a full refund.”

Posted 1 year ago

Hi, I'm so sorry you've experienced issues with this order, especially as it was a special gift for a friend. I can't apologise enough we've let you down. I can see from the notes that this has been resolved for you. Once again I'm very sorry from all at Flying Flowers. Kind regards Danny

Posted 1 year ago

“Dreadful this is the third time you failed to deliver on time and this time you didn’t deliver at all. Returned my money. Never using you again !”

Posted 1 year ago

Hi Salvo, I can see you have been in touch regarding the issues encountered in your review, I can only apologise for the service you received on this occasion. Wayne. Flying Flowers.

Posted 1 year ago

“Unfortunately, the flowers arrived dead and smashed. I am very disappointed with the lack of care for my purchase. I am seriously frustrated with my experience, and I doubt I will ever do business with Flying Flowers again. I will certainly not recommend your service.”

Posted 1 year ago

Hi Peter, I'm so sorry to hear about your experience and thank you for taking your time to leave a review. I have since sent you an email in regards to this. Many thanks, Isaac.

Posted 1 year ago

“The flower was not in good condition and there wasn't enough flowers. Really disappointed.”

Posted 1 year ago

Hi Aroosa, I am really sorry for the disappointment caused. I am pleased to see that we have now resolved this for you. Many thanks Julia

Posted 1 year ago

“Flowers arrived a day late and were very dehydrated and looking very sorry for themselves, the text on the card was also very poor, I will be making a formal complaint.”

Posted 1 year ago

Hello Howard, Very sorry for your disappointment, I have sent you an email in regarding this. Thank you for leaving your feed back fiona

Posted 1 year ago

“Brought for my other half and had half of the bunch of flowers then the picture they were all bent as I did have them delivered and some were dead not the best way to spend £46 they are starting to look a bit better as they are blossoming but I still have half the bunch that I should. Wasn’t impressed in all honesty”

Posted 1 year ago

Hello Rob. Very sorry to hear this, this is not the standard we expect. I have sent you an e-mail in regards to your order. Many thanks, Andre.

Posted 1 year ago

“The lowers I ordered were for Valentines Day. they were a bunch of red Roses. when they arrived they were in a very poor state. at least x2 were dead and completely bent over. the others were terribly shrivelled. we added the packet provided to revive them, and left them a couple of days. it did not work and the bunch was of a very poor quality and nothing like the picture shown in your advertising. overall it was totally disappointing and just not acceptable. I will never use your service angain and would ask that you rmove my details from your records.”

Posted 1 year ago

Hi Anthony, This is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards Megan

Posted 1 year ago

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Flying Flowers is rated 4.4 based on 11,569 reviews