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Flying Flowers Reviews

4.4 Rating 11,578 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,578 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 29th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers didn't get delivered.”

Posted 4 months ago

Hi, thank you for taking the time to leave us a review. I can see you contacted us directly and this has now been resolved for you. Best wishes Justine Flying Flowers

Posted 4 months ago

“Bunch was small when ordered big”

Posted 5 months ago

Hi, I am so sorry you were disappointed. I have sent you a separate e-mail regarding your review. Best wishes, Allyson Flying Flowers

Posted 5 months ago

“The flowers on day 1 looked like they would on day 5 - very sad and bedraggled!”

Posted 5 months ago

Hi, I am so sorry you were disappointed. I have sent you a separate e-mail regarding your review. Best wishes, AllysonFlying Flowers

Posted 5 months ago

“Flowers not delivered and order cancelled”

Posted 6 months ago

Hi Sarah, we are so sorry you were disappointed with our service. We have sent you an email and we hope this helps. Best Wishes Louanne Flying Flowers

Posted 6 months ago

“VERY POOR SERVICE FLOWERS ARRIVED 2 DAYS LATE”

Posted 8 months ago

Hi, thank you for taking the time to leave us a review. I can see you contacted us directly and this has now been resolved for you. Best wishes Louanne Flying Flowers

Posted 8 months ago

“Wrong colour of flowers sent Then the stems were cut so short the flowers were actually in the water in the vase. .Flying flowers absolutely massacred these flowers - for two bunches - at a Huge cost of £54 Shameful and totally unprofessional. No respect for the flowers or the customer.”

Posted 8 months ago

Hi, thank you for taking the time to leave us a review. I can see you contacted us directly and this has now been resolved for you. Best wishes Marj Flying Flowers

Posted 8 months ago

“Ordered early and never arrived till the day after When they did they were dried up Had no sensible conversation with the company”

Posted 8 months ago

Hi there, I'm sorry to hear you're disappointed with the gift that was delivered. I can see you've contacted us directly and we have resolved this for you. Best wishes Marj Flying Flowers

Posted 8 months ago

“looked very sad and wited when arrived”

Posted 8 months ago

Hi I am sorry your gift wasn’t as expected. I have sent you an e-mail regarding your review. Best wishes Louanne Flying Flowers

Posted 8 months ago

“Flowers were flat upon arrival like they had been crushed.”

Posted 9 months ago

Hi Kerry, I am really sorry that your Mum's Birthday flowers arrived damaged. I have sent a separate email regarding this. Thank you for your feedback. Kind regards Rob.

Posted 9 months ago

“Email arrived approximately 8am informing myself the flowers were out for delivery. 8 + hours later the flowers arrived after being in a van all day. On opening the box I found the flowers in a sorry state and still 3 day's later still the same state. In the bin. I received my money back but nothing for the inconvenience especially as the flowers were to my wife for our Ruby anniversary. I'll certainly remember this experience.”

Posted 9 months ago

Hi there Wayne, really sorry to hear your disappointing experience with us on this occasion. Your feedback is appreciated and thank you for taking the time to leave a review. Candice

Posted 9 months ago

“Unfortunately the flowers were not delivered o. Time, hence very disappointing”

Posted 9 months ago

Good afternoon Anu, our website does advise that all free delivery items may be delivered on your chosen date, or the following day. I have sent you an email concerning this. Best wishes, Valerie

Posted 9 months ago

“Ordered flowers 10 days early for a special anniversary for the 19th June still waiting for a delivery! To day is the 22nd June. So not impressed and want be using this company again . So maybe 1 star”

Posted 10 months ago

Hi, thank you so much for taking the time to leave your review. I can see we have been in contact with you recently. Thank you again for your time. Many thanks, Isaac.

Posted 10 months ago

“Very disappointed ordered 1 week before delivery required and i know it can be a 2 day window but i think that is poor service.”

Posted 10 months ago

Hello Steve, we are sorry that you are disappointed with the delivery window. Thank you for leaving us your feedback. Kind regards, Sophie

Posted 10 months ago

“I ordered my gift for a friend 9th May... It still hasn't been delivered.. Now May 15th. Really upset & disappointed 😪”

Posted 11 months ago

Hello Hazel, I am very sorry to learn that your gift was not delivered and can see that you have contacted us directly. Best wishes, Valerie

Posted 11 months ago

“I have not used Flying Flowers for a few years now. I decided I would place an order for a friend's birthday as had heard quite good reports and there was a bouquet with sunflowers in, which are my friend's favourite flower. I ordered the flowers on a Friday for the following day's delivery, and received a notification of despatch, but there did not seem any way on the website to track the order. I heard nothing from my friend so on the following Tuesday contacted Flying Flowers to check whether a delivery had been made and apparently it had not. I have received an email saying that I have been sent a refund. Sadly that has coloured my view of the reliability of FF and not sure I can trust them again.”

Posted 11 months ago

Hi Janet. Thank you for your review. I am so sorry to hear of your disappointing experience. I can see that a colleague emailed you regarding this. kind regards Pippa

Posted 11 months ago

“Ordered and not delivered 5 days later”

Posted 1 year ago

Hi Marie, I'm sorry to hear this. I have sent you an email in response to this. Best wishes, Liam.

Posted 1 year ago

Hi Marie, I'm disappointed to hear that your flowers were not delivered. I can see that you have been in contact with us and that we have resolved this for you. Best Wishes, Alan

Posted 1 year ago

“Terrible. Customer care is non existent. I ordered some flowers to be delivered on a certain day, 40 minutes after ordering I sent an email requesting that they be delivered on an alternate date as the recipient was going to be away. I was told no as they had already been dispatched??? They did not arrive on the date specified anyway, but 2 days later so £35 wasted. I tried to raise it with the online “help” live chat to be closed down before I had a chance to respond. I will never use this company again.”

Posted 1 year ago

Hi Claudine. I'm happy I could get this resolved for you. Kind regards, Jade

Posted 1 year ago

“The flowers have not arrived. Extremely poor service”

Posted 1 year ago

Good morning Elizabeth, I am very sorry that your flowers did not arrive and can see that you have contacted us directly and this has now been resolved. Best wishes, Valerie

Posted 1 year ago

“Very difficult to sign in, driving me mad”

Posted 1 year ago

Hi Christine ,I am sorry to hear this. If you would like us to look into this for you please head to https://www.flyingflowers.co.uk/page/contact-us and give a description of the issue Kind regards Pippa

Posted 1 year ago

“Many years ago (I guess getting on for 30) when sending flowers was unheard of I saw a tiny advert in the personal sales column of the Yorkshire Evening Post for sending flowers by post. FLYING FLOWERS. I gave it a try (for my mother in law on Mothers' Day} giving her great pleasure - and something to boast about! I must have been one of your first customers.”

Posted 1 year ago

Hi Molly, that's really great to hear. Thank you for taking the time to write a review and share your positive experience with us. Best wishes, Liam.

Posted 1 year ago

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Flying Flowers is rated 4.4 based on 11,578 reviews