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Flowers by Post UK Limited Reviews

4.7 Rating 14,249 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,249 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Mr Keith Marsh
Verified Buyer
“first time i`ve used this company, as i particularly wanted freesia's. easy to order and arrived on time and excellent quality. only down point, an email would be nice to say flowers were on way or had been delivered. instead of having to ring recipient to see if they had arrived, and then ruined the surprise. apart from that i would use again.”
Helpful Report
Posted 4 years ago
Dear Keith, Please accept our sincere thanks for posting such a positive review following your recent purchase. Thank you for your feedback regarding receipt of flowers being delivered, this information has been passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Carlton Beckett
Verified Buyer
“It’s the first time I have used flowers by post and found the process very easy to order the flowers. The only issue l have is that the flowers arrived two days too early the 19th instead of the 21st..... I suppose it’s better being early than too late.”
Helpful Report
Posted 4 years ago
Dear Carlton, Please accept our sincere thanks for posting such a positive review following your recent purchase. Please be advised the reason the flowers arrived early is because we as a company decided to pull forward dispatch dates due to the Royal Mail service have severe delays. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Michelle Dillon
Verified Buyer
“came within time scale, but thought very expensive for the amount of flowers. Not like the photo”
Helpful Report
Posted 4 years ago
Dear Michelle, Please accept our sincere thanks for posting a review following your recent purchase and we are sorry to hear you felt the flowers were very expensive for the amount of flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Edward Haynes
Verified Buyer
“We sent batches to different addresses. The first arrived on time and were much appreciated. The second arrived 2 days late but were also welcome. Will usr this use this service again. Thank you.”
Helpful Report
Posted 4 years ago
Dear Edward, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Rosalynd Elliott
Verified Buyer
“The flowers arrived within two days but the photo my friend sent of them showed them looking half dead and the wrong colour! They did revive, but I'd ordered the fiery viral colour. You sent purple ones instead.”
Helpful Report
Posted 4 years ago
Dear Rosalynd, Please accept our sincere thanks for posting a review following your recent purchase and we are extremely sorry for the condition of the flowers on arrival and for the wrong colour tulips. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Frederick Harmer
Verified Buyer
“Thank you fo your help and concern with regards to our enquiry as to the delivery of an order to our friends address in the worthing area. The flowers have been received and we greatly appreciate the polite and courteous way in which you assisted .”
Helpful Report
Posted 4 years ago
Dear Frederick, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs M Neale
Verified Buyer
“The recipient was thrilled with the bouquet. It arrived in a cardboard box. On opening some flowers were battered and bruised, but with the magic of some scissor snipping they were able to arrange a beautiful bouquet.”
Helpful Report
Posted 4 years ago
Dear Mrs Neale, Please accept our sincere thanks for posting a review following your recent purchase and please do accept our apologies for the condition of some of the blooms. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Philip Angus
Verified Buyer
“Delivered on time”
Helpful Report
Posted 4 years ago
Dear Philip, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Torquil Montague-Johnstone
Verified Buyer
“Good service. On time!”
Helpful Report
Posted 4 years ago
Dear Torquil, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Jacqueline Middleton-smith
Verified Buyer
“As a customer of many years I have always been delighted with my orders as much as the recipients but sadly one order to Mrs E. Thomas last week did not have pink roses which when placing the order it was suggested to substitute the orange ones. Realize this may have been due to many flower orders for Christmas but would have appreciated some notification.”
Helpful Report
Posted 4 years ago
Dear Jacqueline, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr James Moon
Verified Buyer
“Flowers are from my 15+ years of experience using Flowers By Post (FBP), always excellent - I've never had any comments regarding delivery or quality. Only "grumble" I would have is that at one time FBP offered for regular users a (was it %5 or 10%?) credit to be used for flowers and when this offer was withdrawn we were advised another offer would be arranged - sad to say I've never seen this "other offer". However the flowers offered are excellent, fresh and delivered promptly.”
Helpful Report
Posted 4 years ago
Dear James, Please accept our sincere thanks for posting a review following your recent purchase and thank you for your feedback regarding the loyalty scheme we used to do around 4 years ago. We have now replaced this scheme with promotional offers giving customers discounts of floral orders. These discounts are sent via email. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Karen Markham
Verified Buyer
“The flowers were beautiful. A price list was included which I was not very happy about as it was a gift.”
Flowers by Post UK Limited 4 star review on 13th December 2020
Helpful Report
Posted 4 years ago
Dear Karen, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised the price list that was in the box was our leaflet which has our Christmas bouquets on for recipients. This leaflet is sent in every box with every order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Lynne Marsden
Verified Buyer
“I didnt actually see a picture of the flowers but my friends loved them.”
Helpful Report
Posted 4 years ago
Dear Lynne, Please accept our sincere thanks for posting such a positive review following your recent purchase and we are pleased to hear your friend loved them. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms LIBBY GREGORY
Verified Buyer
“The flowers were very beautiful and just like the online picture however I felt a little disappointed with their late arrival on my friend's birthday. She was delighted and I will use this company again in the future.”
Helpful Report
Posted 4 years ago
Dear Libby, Please accept our sincere thanks for posting a review following your recent purchase. Yodel delivery is from 7am-9pm in the day. With the busy Christmas period, the pandemic and courier services being very busy we are pleased to hear your flowers arrived on the day of choice. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Richard Reynolds
Verified Buyer
“Flowers were lovely. However, they did take 3 days to arrive by Royal Mail, possibly due to the time of year. Sadly the Royal Mail had also bashed the box around a little bit and smashed one of the gold decorations in the display. Will try a delivery again post Christmas and see how it goes.”
Helpful Report
Posted 4 years ago
Dear Richard, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the condition of the box and the broken gold lotus head. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our Customer Care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Ellen Gigg
Verified Buyer
“good service”
Helpful Report
Posted 4 years ago
Dear Ellen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Gabrielle Clement
Verified Buyer
“Flowers were great but the card was missing so they didn’t know who they were from”
Helpful Report
Posted 4 years ago
Dear Gabrielle, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the card being missing in the box.. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Linda Maidment
Verified Buyer
“These were a present to my daughter in law for an Anniversary present. She said they were beautiful. The reason I put 4 stars, I think company's who deliver flowers should e.mail to the sender informing them, that the flowers have been delivered.”
Helpful Report
Posted 4 years ago
Dear Linda, Please accept our sincere thanks for posting such a positive review following your recent purchase and thank you for your feedback. We are looking into the Royal Mail tracked service which will enable customers to check if when flowers have been dispatched and receieved. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Yvonne Roberts
Verified Buyer
“My relative reported that the orchid delivered was lovely and much appreciated. However it was not delivered to their actual door or signed for but left at another door! It was lucky that my relative went for a walk and came across it having already been alerted to the expectation of it being delivered that day!”
Helpful Report
Posted 4 years ago
Dear Yvonne, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies regarding the flowers being delivered to the wrong door.. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Diana Watson
Verified Buyer
“Very pleased with the service and the flowers were well received by my friend,”
Helpful Report
Posted 4 years ago
Dear Diana, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,249 reviews
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