Sotto Reviews

Name: Sotto
Address: 3.10 The Plaza, St Pauls Square, Liverpool, England
Rating: 4.66

4.7 Rating 505 Reviews

92 %

of reviewers recommend Sotto

4.7

Based on 505 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone

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Sotto 5 star review on 10th September 2025

Anonymous // 01/01/2019

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“My flooring was delivered very quickly and it is lovely. The only issue I had was the delivery. It came on a pallet and the driver said he was only the courier and he left it outside the back gate. I’ve never known this before. 🤷🏻‍♀️ My neighbour helped me bring them inside the house. I’ve recently had a new extension and a new kitchen. Good job all these items never came on a pallet and left outside the gate. 🤷🏻‍♀️”

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Posted 1 year ago

“Order came quickly, and well packed. Didn’t find the product easy to fit and found the backing was easily damaged though. Not sure if this is common with this type of product. Managed to hide any problems and product looks good down.”

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Posted 1 year ago

“Delivery was quick, but the box was damaged. The quality of the rubber backing on the door mat was poor”

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Posted 1 year ago

“Extremely fast dispatch”

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Posted 1 year ago

“Great products , bought some nice looking LVT with a good wear layer. Samples are available which is good , free delivery , but that's why they loose a star. DPD clearly can't read red labels on 4 packages....glue down LVT should be stored flat , the delivery driver propped them up against a wall with the LVT bowing in the middle. If I had more than 31 minutes notice that they were being delivered I could have ensured I was home. I didn't even know it was being delivered that day , never mind a time slot. I think Flooring UK should use another courier before it damaged their reputation beyond repair. See attached photos , showing how the flooring was left outside my house against a busy road , and planks bowing.”

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Posted 1 year ago

“Excellent help and service. Very good quality product which arrived as expected and well packaged. Highly recommended.”

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Posted 1 year ago

“Very pleased with my purchase”

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Posted 1 year ago

“Very pleased with flooring now it's down and delivery was excellent however, I feel that the description on line is totally incorrect as I was expecting plans as it says not tiles as I received.”

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Posted 1 year ago

“salesman was excellent ,very knowledgeable and pleasant.”

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Posted 1 year ago

“We needed to match with existing flooring. Flooring UK sent a small sample, so that we could be sure we were ordering the correct product, free of charge. Excellent customer service”

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Posted 1 year ago

“Delivered on time, great quality”

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Posted 1 year ago

“Great product, exactly as described and well priced”

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Posted 1 year ago

“Really happy with my purchase of coir matting in Grey and brown - bought the grey to go with my tiles in the hallway and the brown to go with my oak flooring in front of my bi-fold doors. Quick delivery with regular updates. Would recommend.”

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Posted 1 year ago

“Great opportunity to see what colours work best with them providing samples. Then once I ordered, the flooring arrived quickly and efficiently. Brilliant quality flooring and looks great.”

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Posted 1 year ago

“We had to buy extra flooring due to a builder defect in our house and we had none left from the previous packs. Really quick and speedy delivery and arrived all wrapped up so well so there was no damage to the box. Really great price too for our LVT and cheaper than we got it for originally!”

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Posted 1 year ago

“Excellent service, Quality products always delivered ontime.”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

“Good quality product, great price and speedy delivery.”

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Posted 1 year ago

“Definitely a five star. Good quality carpets at a very good price Even the delivery was spot on definitely recommend them”

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Posted 1 year ago

“Very prompt delivery!”

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Posted 1 year ago

Sotto is rated 4.7 based on 505 reviews