Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.57

4.6 Rating 798 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 17th August 2024

Anonymous

Anonymous // 01/01/2019

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“Good in store service but a pity there was no follow up call to ensure all was well. It appeared that once the transaction was completed, that was it. A pity.”

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Posted 6 years ago

“Great advice and service”

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Posted 6 years ago

“I collected my order from their showroom. Was very impressed with their range and friendliness of staff. Will definitely be visiting again soon!”

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Posted 6 years ago

“The best in Gloucester”

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Posted 6 years ago

“Quickly delivered and installed - offices good to deal with and accessible - competitive pricing”

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Posted 6 years ago

“Very professional and polite service. Everything goes easy and smoothly. However good deals as well. Strongly recommended.”

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Posted 6 years ago

“Excellent service throughout. The member of staff who took my initial call and order was knowledgeable and polite. I was kept advised of delivery details which were accurate. The equipment arrived on time and was properly installed. It is refreshing to deal with the Fitness Superstore - they did what they said they would do.”

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Posted 6 years ago

“Service in store (Colindale) was excellent, knowledgable sales assistant and so helpful. Guys who came to put runner and cycle together were equally as good. Great customer service, highly recommend.”

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Posted 6 years ago

“FS has a different customer service policy for in-store purchases than online. If you buy fitness equipment online, you have 30 days to decide whether to keep it. If you buy in a store, you are stuck with it and have no options, and they are not at all interested in helping you solve problems. We bought an elliptical trainer which seemed fine when we tried it in the store, but after using it at home found that it caused pain to an old injury - something which we could have only known after really exercising with it as opposed to a quick try in the shop. Other elliptical trainers I've used haven't caused that pain so we wanted to make an exchange, but the only way they would do this is if we drove the trainer (which is huge and heavy) to another city to drop it at their warehouse, and lose 20% of the price we paid in fees, even though we would be doing all the work. No thanks. Will not be shopping with them again.”

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Posted 6 years ago

Dear Customer, Our returns policy is governed by the Consumer Contract Regulations of 2013 and is exactly the same for any high street retailer. There are different regulations for Web, Telephone and Showroom. Due to visiting the store and trying the product this made it available to try for as long as you would need to ensure you are buying the right product for you and your home. Due to how the order was placed, this would be the reason for why the product is not available for a refund or exchange. As expressed above, there are different regulations for each Web, Telephone and Showroom. We have spoken directly to you regarding this and confirmed our returns policy as being the following: Web sale - Our policy is 30 days from accepting goods - T&C's apply Telephone Sale - 14 days from accepting goods - T&C's apply Showroom order - None refundable or exchangeable as long as the product is available in the showroom to be tried and tested. T&C's apply. All terms and conditions can be seen via this link - https://www.fitness-superstore.co.uk/returns-policy/ At point of sale we do not have to explain the returns policy due to this being Consumer Contract Regulations of 2013. Taking into consideration the reason behind wanting to exchange the product, we authorised for you to be able to return the stock to Head Office in Northampton as a goodwill gesture, working outside of what is required by us according to the regulations highlighted above. Any cancellation fee applied is due to the product no longer being able to be resold as new, and also how the purchase was made. This was a goodwill gesture as this normally wouldn't be available to be put forward. Our sincere apologies for any inconvenience.

Posted 6 years ago

“We are both very pleased with our new bike. Our heights vary by more than 12inches. The bike adapts for both of us. It has smooth, very quiet movement. We appreciate the pedals always returning to an upright position.”

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Posted 6 years ago

“Purchased a bench and collected it from the Northampton branch. Really friendly and helpful staff. Highly recommended.”

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Posted 6 years ago

“Very disappointed with my Nordic si22 exercise bike, so hard to join iFit and still at nearly 4 weeks still no success at getting it fully working, I am going to try and return for full refund tomorrow”

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Posted 6 years ago

“Great service, very helpful after a misunderstanding about ex-display power rack not being disassembled and not fitting in the car, one tool kit and a member of staff and 30 minutes later we’re on our way home.”

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Posted 6 years ago

“Great price, great product. Leila was particularly helpful!”

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Posted 6 years ago

“Very good service including installation! would highly recommend!”

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Posted 6 years ago

“I ordered a stand and 6 sets of dumbells. Dumbells arrived packaging had broken on 3 Dumbells and were scuffed so products were not in perfect new condition. I emailed Fitness Superstore with images of products in delivery vehicle and individual scuffed dumbells. I was advised they could see no damage and would not compensate which I was disappointed with. They do not hold stock in-store so I could not collect so no choice. The rack I ordered came with no assembly instructions. I will not buy from this company again.”

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Posted 6 years ago

“Very fast delivery great product well made. Would recommend this company to anyone.A1”

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Posted 6 years ago

“Were very helpful and knowledgeable.Will happily buy from them again and would recommend them highly.”

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Posted 6 years ago

“I would recommend Fitness Superstore and all it's staff to anyone.”

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Posted 6 years ago

“Very helpful store, timely delivery and assembly - all in all very satisfied.”

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Posted 6 years ago

Fitness Superstore is rated 4.6 based on 798 reviews