Fitness Superstore Reviews

4.55 Rating 674 Reviews
88 %
of reviewers recommend Fitness Superstore
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
Fully kitted out home gym, rack is amazing. Thanks fitness superstore
Posted 2 months ago
I ordered the Body Solid Functional Training Centre during the first lock down and three days after ordering it was despatched. Upon arrival the packaging was very good, nothing was damaged and all parts including bolts, nuts, washers etc were present. The assembly instructions were clear and all parts were either labelled or easily identifiable. Since it was during lockdown I had to assemble alone and this took several evenings and in total about 5 or 6 hours. I've been using it for 6 months now and am very pleased - it's well made although note that when someone of 100kg+ uses the pull-up bar it causes the uprights to bow significantly - there are plenty of alternate exercises so not a huge problem but there should be some weight guidance included in the product specifications . Also I doubt I'll ever need, or use the 50lb weight upgrade but it's there if I do!
All in all I'm very happy with the service from Fitness Superstore and the product.
Posted 2 months ago
Helpful, friendly and knowledgeable service. Got the perfect product and it was delivered as requested.
Posted 3 months ago
I am still waiting for my Olympic bar which is frustrating as I am not able to use most of what I have got. Once this situation is rectified then I would say my experience has been positive
Posted 3 months ago
I was helped by Jermaine when ordering all my equipment. He was so helpful and made the order process extremely easy, he even went the extra mile when dealing with payments. Couldn’t recommend both him and the company any more. The equipment is of excellent quality and was delivered on the exact day it was expected. Really great experience, thank you.
Posted 5 months ago
Fantastic customer service. Delivery arrived on time and arrangements were made as delivery was behind the wire on MOD camp. Great product, as described. Thanks to Ryan at Chelmsford branch for all his help.
Posted 7 months ago
Very helpful and good knowledge given about the product I purchased. Speedy delivery. Thank you.
Posted 8 months ago
I ordered the Rubber hexagon Dumbbells sets weights from 1kg to 30kg they all arrived in good time and perfect condition.
Fitness superstore kept me up to date with my order and were very professional.
Top class service
Posted 8 months ago
Great company with knowledgable helpful staff, good prices and quick delivery
Posted 9 months ago
Absolutely terrible customer service! Several missing items from my orders and nothing has been done about it. Basically has stolen my money
Posted 9 months ago
One item from my order was missing on the delivery. I have been unable to contact anyone at Fitness Superstore to resolve this. I have called on multiple occasions and can never get through to speak to anyone. I have used the online chat function and was advised to email - which I have done and I have had no response (I emailed over a week ago). I think it’s appalling that I have paid for items that have not arrived and I can’t seem to get the issue resolved.
Posted 9 months ago
Been making purchases for over 20yrs with no complaints however quality in recent purchase was not upto standard given the price & getting hold of anybody is a joke.
Please don't give me the Covid excuse as everyone has a phone they can work with.
Posted 9 months ago
Great service from start to finish. The order was a little complex due to delivery location,but I’ve be reassured at every step. Some items were out of stock due to COVID but speaking after discussing with the sales consultant he was able to reserve my items when they arrived in their stores and ship them out.
Posted 10 months ago
Very poor communication
No installation even though requested
Equipment missing
No telephone customer service
Very very poor company
Posted 10 months ago
Stuff is always spot on what it says on the tin.
Posted 10 months ago
Everything I ordered came well packed without any damage, delivery was on time, I can't fault Fitness Superstore at all, thanks all.
Posted 10 months ago
Ordered over £4K worth of equipment and the service was dire. Communication was near on non-existent and trying to get a reply to email was horrific.
When the equipment did arrive it had all been put on one pallet and crushed which potentially could of damaged the goods.
Staff were so unhelpful
Posted 10 months ago
Pretty Fast delivery even through Covid-19. The equipment is always well packed and very well made. Full marks
Posted 10 months ago
5 star brilliant service, kept me up to date with everything from purchase to delivery.
Posted 10 months ago
When purchasing the crosstrainer, I wasn't made aware of the fact that there was an option to buy a charging cable, which needs to be purchased from America. So, I'm stuck using batteries, which obviously works out more expensive.
Posted 10 months ago
Fitness Superstore is rated 4.55 based on 674 reviews