Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.56

4.6 Rating 795 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 17th August 2024

Anonymous

Anonymous // 01/01/2019

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“Great updates, easy to deal with. Quality equipment that fitted together perfectly Thanks guys”

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Posted 1 month ago

“Great service and good prices. Goods arrived as planned and no other issues to report.”

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Posted 1 month ago

“Absolutely amazing”

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Posted 1 month ago

“Excellent advice and service from order to delivery from Justin at the Sheffield branch I purchased a nordictrack x22i treadmill and would highly recommend fitness superstore for all your gym needs.”

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Posted 1 month ago

“10/10. Item was dispatched and delivered on time. Will buy from them again.”

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Posted 1 month ago

“Good service”

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Posted 2 months ago

“Solid piece of equipment well worth the money.”

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Posted 2 months ago

“This is my 3rd Order and once again a First Class Service... it's a 5 for me”

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Posted 3 months ago

“Having used the Finley store a few times as always we had excellent service and helpful advice , with everything arriving in good condition and clear instructions.”

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Posted 3 months ago

“Recently purchased the Body Power TITAN Multi-Functional Trainer V2, and so glad I did, I was a free weight user but going onto this is like night and day, the range of exercises is vast and each exercise is constants resistance, I now realise I had plateau, with this machine you can vary how you exercise each muscle group. This is the best value for money of all the machines out there. My wife also now uses it due to the range of exercises. Putting it together isn't as bad as I thought it would be and tokk about 3 hours, just make sure you have a ratchet as I makes it a lot easier.”

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Posted 3 months ago

“Good service”

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Posted 4 months ago

“Equipment was supposed to be delivered in june now august, still not had any confirmation of payment and no correspondence”

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Posted 4 months ago

“Helpful people all round and very efficient dispatch and delivery. Highly recommended buying from them as they seem very good at what they do.”

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Posted 5 months ago

“Bought an ex demo unit. All in working order and no issues so far. Customer service was great and replied to queries promptly. Very happy with my purchase. Thanks”

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Posted 5 months ago

“Generally all ok but delievery of items were a pain and had to be stored outside in the rain as the delievery driver couldnt put them in the garage. A full demo of the equipment wouldve been great”

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Posted 6 months ago

“Great service throughout, from the very informative initial advice, to the efficient ordering process...the very personable, friendly and prompt delivery service, right through to the final safe receipt of a high quality piece of equipment (as promised), ready to assemble...Thank you FS...”

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Posted 6 months ago

“Fantastic service, great communication on both my orders. I will definitely order from them again!”

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Posted 7 months ago

“This functional trainer is great. It is compact in comparison to another functional trainer, it does not feel like it, being 6’ 2” i can feel a good stretch on the exercise. The delivery was perfect. Friendly and understanding. And the packaging was so clean, not a single mark on the equipment. I would recommend this machine, and recommend the fitness superstore for the purchase.”

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Posted 8 months ago

“Fantastic service and delivery was excellent definitely recommend to all don't go anywhere else.”

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Posted 8 months ago

“Terrible. Issues with delivery and getting the correct parts, slow to fix issues, slow to communicate. We are a youth charity that received funding from Sport England to build a gym to help vulnerable young people get involved in sports. The sales team were great, but everything else was unworkable. We received two deliveries. The first one had broken parts. I contacted the sales team, but they couldn't help and directed me to aftersales. Four days later, aftersales got back to me and promised to send a new part. Two weeks later, I still haven't received it. The second delivery was even worse. The crew couldn't lift the pallet off the lorry, so we had to remove the parts one at a time. A box of weight plates was missing, which meant the cables couldn't connect, and the machine was unusable. I contacted them and emailed the details of the missing part and part number. After several days of chasing, they got back to me asking what parts I was short, which showed they hadn't read my message. After chasing them again, they claimed it would take 48 hours to look for the missing parts. And they would have to do a stock take, basically to confirm I wasn’t lying and trying to steal extra parts for some unknown reason. This went back and forth for a week before someone finally explained that they had found a problem in their system, and they had six extra boxes of the part I needed. She apologised and said she would send my parts for next-day delivery. This was yesterday morning, and now I've just received a delivery notification that it will arrive in three days. Absolute shambles of a company trying to take advantage of a charity.”

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Posted 9 months ago

Fitness Superstore is rated 4.6 based on 795 reviews