FS has a different customer service policy for in-store purchases than online. If you buy fitness equipment online, you have 30 days to decide whether to keep it. If you buy in a store, you are stuck with it and have no options, and they are not at all interested in helping you solve problems. We bought an elliptical trainer which seemed fine when we tried it in the store, but after using it at home found that it caused pain to an old injury - something which we could have only known after really exercising with it as opposed to a quick try in the shop. Other elliptical trainers I've used haven't caused that pain so we wanted to make an exchange, but the only way they would do this is if we drove the trainer (which is huge and heavy) to another city to drop it at their warehouse, and lose 20% of the price we paid in fees, even though we would be doing all the work. No thanks. Will not be shopping with them again.