Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.57

4.6 Rating 798 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 17th August 2024

Anonymous

Anonymous // 01/01/2019

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“Very nice people, I received my order in time and they adviced my before buying the product,in order to take the best decision.”

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Posted 5 years ago

“Fantastic service from the showroom to delivery and installation. Chris Huges was very knowledgeable and helpful answered all questions and helped recommend the best product. Very helpful during the whole process . Excellent communication by all involved and the installation team were exceptional. Perfect timing no issues.”

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Posted 5 years ago

“Staff were knowledgeable, efficient and helpful. The equipment was easy to view in the store and the online system worked well. I am pleased with the rubber studio dumbbells which I bought, the rubber is pleasant to handle and the shape of the actual dumbbel stops them from rolling.”

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Posted 5 years ago

“Bought an exercise bike frim the Chelmsford store. Staff were very helpful in dealing with enquiries. Very knowledgeable about the equipment. The equipment was delivered on time. Excellent service”

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Posted 5 years ago

“The in-store service was good, although the number of floor mats calculation was short. Really impressed with the delivery timing which was bang on time and the two men who turned up appear to have done a very good job. However, assuming the operating handles are in the right position I am disappointed with the restrictive movements - the chest press for example is set too far back and the seated row has limited movement and reach. Finally, the leg press machine adjustment settings refuse to move.”

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Posted 5 years ago

“Well advised and looked after. May be my only criticism maybe that the body solid cable gym we bought had an optional additional weight packs which we would have purchased if we had know. But other that friendly, helpfully and we would use them again.”

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Posted 5 years ago

“Can't fault the staff I spoke to or the equipment but I can fault Fitness Superstore with their finance option which was offered to me prior to Covid19. I only applied as I thought I might as well and my credit score is very good and I thought that it was a quick process especially bearing in mind it was for a relatively inexpensive bit of kit £800. Instead however it turned into quite a drawn out and onerous process which led me to ask to quit half way through. Several days afterwards my credit score went down by some 5% for the first time in years! Suffice to say I'm not very happy and even less so now due to the credit crunch that is undoubtedly on it's way...As long as the financial institutions keep turning a profit though I'll be a happy man! (Please note the sarcasm.) Good luck to all and stay safe, Matt”

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Posted 5 years ago

“Have recently purchased a treadmill , and confirm from sale to delivery and installation the process and notifications were excellent, and was very pleased with the service offered and executed. Will be back to purchase further equipment when the time and need arises. Many thanks.”

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Posted 5 years ago

“Very pleased with my purchases. Helpful knowledgeable staff and the quality of the goods excellent. I bought hex rubber dumbbells, power bag, Boxing bag, rubber mats and kettle bell. I did search around first and fitness superstore offered the best deal. A good display in the shop to see.”

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Posted 5 years ago

“Equipment is excellent, but was told 3 week delivery and it arrived over 5 weeks. When I emailed to complain, I never received a response.”

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Posted 5 years ago

“Amazing products and I will definitely be buying more”

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Posted 5 years ago

“My items arrived promptly & they were also competitively priced. I would not hesitate to recommend Fitness Superstore.”

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Posted 5 years ago

“Great commercial gym quality products. Efficient and friendly installation team. Slightly slow and unresponsive support on delivery.”

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Posted 5 years ago

“I was unpleasantly surprised by how my issue was just brushed under the table Until I spoke with James in the Manchester shop and he went out off his way to sort my issue Again thank you James If all staff dealt with issues as you did my rating would have been 5”

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Posted 5 years ago

“Excellent equipment but delivery service very poor! Did not turn up on expected day (no contact until we called), cane the following week. Promised several phone alls to compensate but did not happen. Great equipment, poor service”

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Posted 5 years ago

“Had most of my gym equipment from fitness super store and even when it was scratched they replaced in no questions asked. Delivery is always on time and they always happy to help when visiting the main site. Equipment seems good quality compared to other manufactures and on other sites.”

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Posted 5 years ago

“Bought tread mill online. The tick box for free installation is by default, not ticked. So I was emailed and asked when I’d like delivery. Asked for a Monday a week away. After a few email exchanges, I was made aware no install was taking place, only delivery. I rang on the Thursday and the install team explained they would get delivery postponed and get an install date instead. Long story short. Text on weekend saying it’s being delivered Monday day. It was delivered into my Kitchen as they didn’t want to unbox it. I had to move 150 KG of stuff into the other room so I could get into kitchen. Install crew allocated for 13:30 on the Thursday. Arrived at 06:40 No prior warning. They installed in 1 hour, and was running out the door, I said can you take away the packaging as it’s 20kg of wood and cardboard and polystyrene. They did. I checked the installation. No shake proof washers installed. 1 bolt missing from main frame. 5 screws missing. Plastic arms not lining up, bits of plastic tabs sticking out all over the place. The main wiring loom left rubbing on the wires, not even the main anti rub sheathing, to the main frame, which could do a short and cause the console to be damaged beyond repair. Awful experience. Nice blokes on the phone. But don’t call back when asked. And don’t call back when they say they will. Avoid. Buy from somewhere else. 3 weeks later still no contact from Dennis at Fitness superstore. He promised he would get it sorted. And it’s not sorted. I have £2700 worth of metal and plastic sitting in my gym unused with a iFit subscription going to waste.”

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Posted 5 years ago

“Fantastic online retailer, great customer service, quick delivery time's, great products at great prices. You couldn't ask for more, a 5 star retailer in every way!”

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Posted 5 years ago

“Went to the Gloucester store just after New Year looking for a cross trainer. Lots of machines to try. No pressure, just knowledgeable sales person. Bought a cross trainer and had delivery, including putting it together. Best £95 ever spent! Two men delivered and efficiently put it together (40 mins). Took about 3 to 4 weeks for deliveey as we are all trying to get fit after Christmas. Machine is simple to use and suits my needs.”

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Posted 5 years ago

“Very helpful with constructive advice”

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Posted 5 years ago

Fitness Superstore is rated 4.6 based on 798 reviews