Bought tread mill online. The tick box for free installation is by default, not ticked. So I was emailed and asked when I’d like delivery. Asked for a Monday a week away. After a few email exchanges, I was made aware no install was taking place, only delivery. I rang on the Thursday and the install team explained they would get delivery postponed and get an install date instead. Long story short. Text on weekend saying it’s being delivered Monday day. It was delivered into my Kitchen as they didn’t want to unbox it. I had to move 150 KG of stuff into the other room so I could get into kitchen. Install crew allocated for 13:30 on the Thursday. Arrived at 06:40 No prior warning. They installed in 1 hour, and was running out the door, I said can you take away the packaging as it’s 20kg of wood and cardboard and polystyrene. They did. I checked the installation. No shake proof washers installed. 1 bolt missing from main frame. 5 screws missing. Plastic arms not lining up, bits of plastic tabs sticking out all over the place. The main wiring loom left rubbing on the wires, not even the main anti rub sheathing, to the main frame, which could do a short and cause the console to be damaged beyond repair. Awful experience. Nice blokes on the phone. But don’t call back when asked. And don’t call back when they say they will. Avoid. Buy from somewhere else. 3 weeks later still no contact from Dennis at Fitness superstore. He promised he would get it sorted. And it’s not sorted. I have £2700 worth of metal and plastic sitting in my gym unused with a iFit subscription going to waste.