“The magnets arrived before expected fun quality and packaging good a short information leaflet on magnets might be useful and colour marking on magnets to indicate polarity”
Thank you for your review, Stephen :) We’re glad the magnets arrived ahead of schedule and that you found the quality and packaging to be good. We appreciate the further feedback and will certainly take this on board!
Kind regards,
FIRST4MAGNETS®
“Great magnets upon arrival but the surface coating peeled off within days. However I spoke to the team and they explained that we had handled them incorrectly and offered a refund. Great service.”
Hi Marianne,
We're sorry to hear about the issue you faced, but please be assured, a member of our team will be in touch to resolve this with you.
Many thanks,
FIRST4MAGNETS®
Thank you for your review. We’re glad you’re happy with our products. If there is anything we can to make this a 5 star experience for you, we'd love to know :)
Kind regards,
FIRST4MAGNETS®
Thank you for your review Sarah. We’re glad to hear you’re happy with the speed of delivery and the magnets performance. We'd love to be able to acheive a 5th star with yourself - if you do have any further feedback, we'd love to hear it :)
Kind regards,
FIRST4MAGNETS®
Thank you for your review. We’re pleased to hear you were happy with the speed of delivery and magnets. We'd love to understand how we can make this a 5 star experience for yourself, so if you do have any further feedback we'd love to hear it!
Kind regards,
FIRST4MAGNETS®
“Arrived in good time. Interesting products too. I ordered 4 x 25mm magnets with clip. It’s good product, but I’d have liked it better if the clip remained in its orientation when tightened fully as it still spins about. Also please consider a version twice the size for larger Items such as the width of a typical strimmer shaft.”
Thank you for your review. We're glad you we're pleased with the products and delivery speed. We’ll pass on your feedback about the clip orientation and a larger size option to our product team.
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Maurice. We’re pleased to hear the delivery was on time and the magnets are of good quality.
If there is anything we can do to acheive that 5th star with yourself, we'd love to know!
Kind regards,
FIRST4MAGNETS®
Thank you for your review Jayne. We’re glad you found the website, products and service good.
We pride ourselves on providing the best possible service and products to our customers, and would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you :)
Kind regards,
FIRST4MAGNETS®
“A prompt and efficient service - backed up with a detailed website for technical info and magnetic options.
I would have liked to see more information about the magnetic strength in uses where the magnet is under 'shear' as well as opposing force? - eg using a magnet to hang an object on a vertical surface”
Thank you for your review! We’re glad you found the service prompt and the technical information on our site helpful. We really appreciate your suggestion about magnetic strength in shear and will consider adding more guidance on vertical mounting scenarios. If you’d like specific recommendations for your application, feel free to share details and we’ll be happy to help!
Kind regards,
FIRST4MAGNETS®
Thank you for your review, William. We’re glad to hear you were pleased with the speed of service and delivery, and that the magnets were packaged well. If there’s anything else we can do to make your experience a 5-star one, please let us know!
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Robert. We’re glad to hear the magnets meet your needs. If there's anything we can do to make this a 5 star experience for yourself, we'd love to know!
Kind regards,
FIRST4MAGNETS®
“I needed advice on the correct strength of magnet forcthe task and received timely a d accurate advice. I then made my purchase which arrived well packaged and did what was required.”
Thank you for your review, Joanna! We’re glad we could help with the correct magnet strength and that your purchase arrived well packaged and met your needs.
We pride ourselves on providing the best possible service and products to our customers and would love to know how to make this a 5 star experience fir yourself - if there is anything further we can do to acheive this we'd love to know!
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Brian! We’re glad to hear the magnets are strong and do the job of keeping your car cover in place!
Kind regards,
FIRST4MAGNETS®
Thank you for your review Kenneth. We’re glad it did the job, though we’re sorry to hear about some of the issue you faced with some of the magnets. Please be assured, a member of our team will be in contact to resolve this with you.
Kind regards,
FIRST4MAGNETS®
Thank you for your review Arthuer. We’re glad to hear we met your expectations, but if there is anything we can do to make this a 5 star experience for yourself, please do let us know!
Kind regards,
FIRST4MAGNETS®
Thank you for your review! We’re glad the parcel arrived in time and could be posted through your letterbox for Christmas. If there’s anything else we can do to make this a 5 star experience for yourself, please let us know.
Kind regards,
FIRST4MAGNETS®
Thank you for your review. We’re glad the magnetic lock arrived quickly and that you’re pleased with the service. If there’s anything else we can help with to make this a 5 star experience for yourself, please let us know.
Kind regards,
FIRST4MAGNETS®
Thank you for your review. We're sorry to hear the performance of the tape didn't meet your expectations. Please be assured, we will be in touch to understand your application further and resolve this with you.
Kind regards,
FIRST4MAGNETS®
Thank you for your 4-star review! We're glad you find the magnets powerful, and we're sorry they don't work through double glazing as you'd hoped. I have asked our very knowledgeable customer care team to contact you to better understand your requirments and to suggest an alternative that will meet your needs.
Kind regards,
Team FIRST4MAGNETS®
