Hi Robin,
Thanks for your review! We’re glad you're happy with the product and that you felt our service was first class. We would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you.
Kind regards,
FIRST4MAGNETS®
Hi there,
Thanks for your review! We’re glad it arrived well packaged and that you’re happy with your order. We would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you.
Kind regards,
FIRST4MAGNETS®
Hi there,
Thank you for your review! We’re glad to hear your order arrived quickly and was well packaged.
We would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you.
Kind regards,
FIRST4MAGNETS®
Hi George,
Thank you for your review! We’re glad to hear that you were happy with our service.
We would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you.
Kind regards,
FIRST4MAGNETS®
Hi Peter,
Thank you for your review! We're glad you had a positive experience with our customer service.
We would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you.
Kind regards,
FIRST4MAGNETS®
Hi Noralba,
Thank you for your review! We're glad you found the delivery fast.
We would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you.
Kind regards,
FIRST4MAGNETS®
Hi Warwick,
Thank you for your review! We're glad you’re happy with the product and our service.
We would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you.
Kind regards,
FIRST4MAGNETS®
Hi Christopher,
Thank you for taking the time to leave your feedback. We're sorry to hear that one of the magnets wasn't working as intended. Please be assured, we'll be in touch to ensure this is resolved for you.
Kind Regards,
FIRST4MAGNETS®
“This was the second time I used this company to obtain small magnets the first time I made a mistake of overtighting the screw holding the magnet and it snaped in half. I found out that you cannot just put the two halves together as they repel each other. There was no warning that the magnets are brittle and would break if overtighted or that they were put back together. Even with two broken halves I still could use one half to finish the project. This time I have purchase thicker magnets. So should not have a problem.
The item I ordered arrived the same day as stated on the invoice and yes I will use this company again should I need to purchase more magnets.”
Hi John,
Thank you for taking the time to leave your review. Regarding the brittleness of the magnets, we do provide information with all magnets around handling, but appreciate your feedback around this when it comes to screwing them into place - we'll be sure to make this clearer.
If you need any further assistance or product recommendations, we’re here to help.
Kind regards,
FIRST4MAGNETS®
Hi Stephen, thank you for your review!
We’re glad you're satisfied with the power of the product and we understand that price is a consideration - at FIRST4MAGNETS® we're committed to offering outstanding service and high quality products that provide genuine value for money.
We appreciate your feedback and hope to assist you again in the future.
Kind regards,
FIRST4MAGNETS®
“The magnets arrived before expected fun quality and packaging good a short information leaflet on magnets might be useful and colour marking on magnets to indicate polarity”
Thank you for your review, Stephen :) We’re glad the magnets arrived ahead of schedule and that you found the quality and packaging to be good. We appreciate the further feedback and will certainly take this on board!
Kind regards,
FIRST4MAGNETS®
“Great magnets upon arrival but the surface coating peeled off within days. However I spoke to the team and they explained that we had handled them incorrectly and offered a refund. Great service.”
Hi Marianne,
We're sorry to hear about the issue you faced, but please be assured, a member of our team will be in touch to resolve this with you.
Many thanks,
FIRST4MAGNETS®
Thank you for your review. We’re glad you’re happy with our products. If there is anything we can to make this a 5 star experience for you, we'd love to know :)
Kind regards,
FIRST4MAGNETS®
Thank you for your review Sarah. We’re glad to hear you’re happy with the speed of delivery and the magnets performance. We'd love to be able to acheive a 5th star with yourself - if you do have any further feedback, we'd love to hear it :)
Kind regards,
FIRST4MAGNETS®
Thank you for your review. We’re pleased to hear you were happy with the speed of delivery and magnets. We'd love to understand how we can make this a 5 star experience for yourself, so if you do have any further feedback we'd love to hear it!
Kind regards,
FIRST4MAGNETS®
“Arrived in good time. Interesting products too. I ordered 4 x 25mm magnets with clip. It’s good product, but I’d have liked it better if the clip remained in its orientation when tightened fully as it still spins about. Also please consider a version twice the size for larger Items such as the width of a typical strimmer shaft.”
Thank you for your review. We're glad you we're pleased with the products and delivery speed. We’ll pass on your feedback about the clip orientation and a larger size option to our product team.
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Maurice. We’re pleased to hear the delivery was on time and the magnets are of good quality.
If there is anything we can do to acheive that 5th star with yourself, we'd love to know!
Kind regards,
FIRST4MAGNETS®
Thank you for your review Jayne. We’re glad you found the website, products and service good.
We pride ourselves on providing the best possible service and products to our customers, and would love to know how to make this a 5 star experience for yourself? If you do have any further feedback, we'd love to hear from you :)
Kind regards,
FIRST4MAGNETS®
“A prompt and efficient service - backed up with a detailed website for technical info and magnetic options.
I would have liked to see more information about the magnetic strength in uses where the magnet is under 'shear' as well as opposing force? - eg using a magnet to hang an object on a vertical surface”
Thank you for your review! We’re glad you found the service prompt and the technical information on our site helpful. We really appreciate your suggestion about magnetic strength in shear and will consider adding more guidance on vertical mounting scenarios. If you’d like specific recommendations for your application, feel free to share details and we’ll be happy to help!
Kind regards,
FIRST4MAGNETS®
Thank you for your review, William. We’re glad to hear you were pleased with the speed of service and delivery, and that the magnets were packaged well. If there’s anything else we can do to make your experience a 5-star one, please let us know!
Kind regards,
FIRST4MAGNETS®
