Hi there,
Thank you for taking the time to leave your feedback. I can see that our team have been in touch with you regarding this, and despite us dispatching on the date of purchase, there were delays Royal Mail's side and they have unfortunately then lost your package. A replacement has been arranged to send out to you.
We apologise for any inconvenience caused.
Kind Regards,
FIRST4MAGNETS®
“The magnets are very strong, had a difficult time taking them apart, so that’s great. But unfortunately it broke immediately when i tried to fix it with a screw..”
Hi there,
Thank you for taking the time to leave your feedback. We are sorry to hear you were having difficulties. Neodymium magnets are brittle by their nature but we are sorry to hear that there was damage when fixing. Please be assured, we will be in touch to understand your application further and resolve this with you.
Kind Regards,
FIRST4MAGNETS®
“Placed a small order for magnets and specified Royal Mail 48 tracked delivery service. Received magnets SEVEN working days later, by which point they were no longer needed.”
Hi there,
Firstly, thank you for taking the time to leave your review. Looking at the tracking this was dispatched the date of purchase, but appears to have been delayed by the courier which unfortunately we had no control over. Please be assured, we will be in touch to try and find a resolution for yourself.
Kind Regards,
FIRST4MAGNETS
Hi Simon,
Firstly, thank you for taking the time to leave your feedback. We're sorry to hear that the delivery was delayed by DPD. The order was dispatched on the day of purchase, but unfortunately we do not have control over delays with our couriers once the order leaves us. I can see that we have spoken with you and refunded your delivery cost.
Kind Regards,
FIRST4MAGNETS®
Hi there,
We're sorry to hear you're still waiting on your paint. Please be assured we’ll look into this and get you a resolution as quickly as possible.
Kind regards,
FIRST4MAGNETS®
Hi Deny,
Thank you for taking the time to leave your review. I can see we have been in contact with you on this and can only apologise again - the package was dispatched on the day of ordering, but it appears there was an issue on the courier's side.
I can see the new order we sent out has arrived with you yesterday.
Kind regards,
FIRST4MAGNETS®
“No problem with the magnets. Problems with the use of dpd as a courier. They managed not to send the package when they said that they would. They also confirmed that, if they had delivered it to my house, they would simply have taken a photo and run away. This is NOT acceptable practice. I had it delivered to the shop instead - later than it should have been delivered. Still not very good. Hence the low rating. I recommend you change couriers.”
Hi there,
Thank you for your review. We’re sorry to hear about the courier issues you faced and the delayed delivery.
Please be assured, a member of our team will be in touch to discuss this with you.
Kind regards,
FIRST4MAGNETS®
“The batteries have started to crust which prevents the torch working so I’ve had to purchase new batteries. Not what I would/should expect to have to do.”
Hi Jessica,
We’re sorry to hear that you have had an issue with the product. Our customer service team will be in touch shortly to help resolve this with you.
Kind regards,
FIRST4MAGNETS® Team
“While the delivery was fast and efficient, I found the magnetic catches to be less strong than expected. Unfortunately, this meant I had to opt for a different design to meet my needs.
Additionally, it would have been helpful if screws were included—especially for the flat plate side—as this added extra time and cost to the installation process.
Overall, the service was good, but the product did not meet expectations in terms of strength and completeness.”
Hi there,
Thank you for taking the time to share your thoughts with us. We appreciate your feedback regarding the strength of the magnetic catches and the omission of screws. We strive to provide products that meet our customers' expectations, and we understand how important it is for them to be complete for an efficient installation. Please be assured, we will be in touch to understand your application further and ensure that we can provide a solution for you.
Kind regards,
FIRST4MAGNETS®
“The ferrous material i used to produce some magnetic boards was not very good, had to purchase stronger magnets which still only just managed to stay on the material.”
Hi Barry,
Thank you for taking the time to leave your feedback. We are sorry to hear that the magnets were not suffice for the board you created. Please be assured, our team will be in touch to understand more around your application and how we can make this a positive experience for yourself.
Warm regards,
FIRST4MAGNETS®
Hi Tim,
Thank you for your feedback. We're sorry to hear that the magnets didn’t meet your expectations and that the spanners were not attracting properly. Please be assured, we will be in touch to discuss your application and resolve this with you.
Kind regards,
FIRST4MAGNETS®
Hi there,
Thank you for sharing your experience. We're sorry to hear about the issues with delivery - please be assured we are investigating this with DPD to see what happened. We will be in contact with you.
Kind regards,
FIRST4MAGNETS®
“Unimpressed by these magnet compatible discs. The issue is that the 3m pressure sensitive adhesive is so weak that the magnets are stronger than the adhesive, meaning everytime you detach the magnets the adhesive comes away.
My solution is to replace the 3m adhesive with a stronger adhesive tape.”
Hi Neil,
Thank you for your review. We're sorry to hear that there was issues with the adhesive performance. Please be assured, we will be in contact to resolve this with you.
Kind regards,
FIRST4MAGNETS®
Hi Heather,
Thank you for your feedback. We're sorry to hear that the magnets did not meet your expectations for use. Please be assured our team will be in contact to understand your application further and ensure we can resolve this with you.
Kind regards,
FIRST4MAGNETS®
Hi Patrick,
Thank you for your feedback. I'm really sorry to hear that one of the magnets arrived damaged and did not fit as intended due to this. We understand how frustrating this can be, especially when working on a project. Please be assured, we will be in touch to resolve this with you.
Kind Regards,
FIRST4MAGNETS®
Hi Ian,
Thank you for your feedback. I'm sorry to hear about the mix-up with your order and understand how frustrating this can be. We aim for complete accuracy, and I appreciate you bringing this to our attention.
Our customer care team will reach out to you shortly to help resolve this issue and ensure you're taken care of. Thank you for your understanding, and we hope to provide you with a better experience in the future!
Kind regards,
Team FIRST4MAGNETS®
Hi Dave,
Thank you for your feedback. I'm sorry to hear that the product didn't meet your expectations regarding the adhesive and that customs duties were a surprise. We always aim to provide clear information, and it’s unfortunate that this was not your experience.
Please be assured our customer care team will be in touch to discuss this with you further and provide a resolution.
Best wishes,
FIRST4MAGNETS®
“Initially I thought they were great because the website looked gret, and they responded to my email asking for advice on what to buy quickly. But, the advice bad, the itmes I bought didn;t do what I needed them to do. When I went back to try to understand what had gone wrong, I gave them the benefit of the doubt and ordered more magnets as advised, but that still didn't hold! Now, after spending £50 my kitchen project still doesn't work and I have a tonne of magnets I can't use. Unable to return to products they suggested I should buy because I've opened them. So unless you know exactly what you need I would avoid.”
Hi Karen,
Thank you for your review and for giving us the opportunity to address your concerns. I'm truly sorry to hear that the magnets didn't meet your expectations and that your kitchen project has been affected.
We strive to provide helpful advice, and it's unfortunate that the suggestions didn't work out for you. Please know that we value your feedback immensely, as it helps us improve our services. Our customer care team will be reaching out to you soon to discuss and rectify, however if you'd like to contact us in the meantime, please feel free at sales@magnetexpert.com or 0800 488 0288.
Warm regards,
FIRST4MAGNETS®
Hi Michael,
Thank you for taking the time to share your experience with us. I can see our customer team has been in touch as your postcode was entered incorrectly on checkout.
Your parcel should now be with you; if you've still not received it, please contact our team on 0800 488 0288 or sales@magnetexpert.com so we can assist further.
Kind regards,
FIRST4MAGNETS®
Hi Rachel,
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not strong enough for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team).
Kind regards,
FIRST4MAGNETS®
