“The wall lights are good in every respect except that the magnet balls that hold them in the holders are strong enough to stop them falling out but not strong enough to hold them up. They just flop down at an angle”
Thank you for your feedback, Thom. We’re sorry to hear the product isn't providing the expected hold. Please be assured, we will be in touch to resolve this with.
Kind regards,
FIRST4MAGNETS®
Thank you for your feedback. We apologise for the issue around the order which was unfortunately out of our hands with the courier, but we are glad we could get a replacement out to you swiftly to resolve this.
If there’s anything else we can do to help with this, please do let us know.
Kind regards,
FIRST4MAGNETS®
“The magnets arrived promptly and were useful for detecting stud partitions inside a skimmed plasterboard wall. They are extremely powerful, almost impossible to separate if they link up, and they will if they are in any way close to each other. The problem is that the chrome coating and indeed the magnet itself is brittle and likely to break, especially if dropped onto the floor. They need a more robust casing, then the brittle nature of the magnet material will not be an issue.”
Thank you for taking the time to share your thoughts Ronnie. We're pleased to hear the magnets were useful for finding stud partitions.
Neodymium magnets by there nature are brittle, and warnings are provided with every order around safe handling and how to separate them.
Dropping Neodymium magnets on the floor does pose a risk of chipping, but we do offer a range of rubber coated magnets, designed to offer an extra level of protection - our F646R is a similar size to the magnets you ordered and would still provide use in detecting studs with the addition of the extra coating. There are several applications our magnets are used for and unfortunately we cannot add extra coatings like rubber to every product, but do offer a wide range of magnets with additional coatings such as rubber to provide that level of protection where needed.
If you do need any further information or advice on our magnets, please do let us know :)
Kind Regards,
FIRST4MAGNETS®
“Product ok but the delivery costs was incrediblly high. We use DPD so we know the costs of delivery and this was very excessive. Packaging was also not adequate - the boxes were delivered split.
Delivery was quick - next date and product fine.”
Thank you for your review, Adam. Looking into this further, the total weight of your order was 80kg which is why the delivery price was charged as it was.
In terms of the packaging itself, we are sorry to hear there was damage with this - please be assured we will be in touch to understand this further.
Warm regards,
FIRST4MAGNETS®
“Little disappointed with the depth of pre-sale technical information. Person on phone tried to he helpful and read pre prepared scripts in answer to my queries. But she simply did not understand the practical application and use in a workshop situation. Not much help.
50kg lever magnetic clamp seems ok but switchable welding magnet poor in build quality and I doubt if it has the magnetic pull claimed.”
Hi there,
Thank you for your review. We appreciate your feedback regarding the pre-sale technical information and understand the importance of practical application knowledge. We strive to provide the best technical advice and suggestions for the most suitable magnets, and will be in touch to ensure that you have the right magnets for your application.
Kind regards,
FIRST4MAGNETS®
Hi there,
Thank you for your review. I'm glad to hear that the product met your expectations, but I'm sorry to learn about the delivery issues you faced. We strive for a smooth delivery experience and your feedback is invaluable in helping us improve.
Hope to serve you better in the future!
Best wishes,
Team FIRST4MAGNETS®
“Ordering easy and delivery was quick. However, the product is disappointing. The magnets are really not strong enough and only just work. I have a handmade cottage style kitchen with solid wood doors so with the slightest touch the door pops open as the magnet doesn’t hold firm (and just to confirm I spent time and trouble making sure the fixing plate was positioned for maximum “stick”). They are probably fine on modern lightweight cabinets but I won’t fit any more to the rest of the kitchen.”
Hi Norman,
Thank you for taking the time to share your feedback. I'm sorry to hear that the magnets haven't met your expectations, especially given the effort you put into installation. We strive to ensure our products are suitable for a variety of applications; your insights are valuable, and I will ensure they are shared with our product team.
Wishing you all the best,
Team FIRST4MAGNETS®
Hi Stuart,
Thank you for your honest feedback. We’re sorry to hear that the fixing screws didn’t meet your expectations and appreciate you bringing this to our attention. Your experience is important to us, and we’ll certainly look into this issue to improve our product quality. Our customer care team will be in touch with you soon to see how we can assist you further with this.
Thank you for your support, and we hope to serve you better in the future!
Warm wishes,
FIRST4MAGNETS®
“Magnets were absolutely fine. But the ferrous rubber sheet was terrible does not hold any magnet and definitely not useful for miniture storage. Just go for a sheet of steel or similar and dont waste the money.”
Hi Gareth,
Thank you for your honest feedback. We're glad to hear that the magnets met your expectations, but we’re sorry to learn that the ferrous rubber sheet didn't work out as intended. Please be assured our customer care team will be in touch soon to see how we can rectify this.
If you'd like to reach out in the meantime, or if you have further questions, please don’t hesitate to contact us at sales@magnetexpert.com
Warm regards,
Team FIRST4MAGNETS®
Hi Martin,
Thanks so much for taking the time to leave a review.
We're always open to feedback and improvements so please feel free to send any suggestions you might have to marketing@magnetexpert.com.
Kind regards,
FIRST4MAGNETS®
Hi Graham,
Thank you for your review. We're glad to hear that your order arrived on time and in good condition. However, we're sorry to hear that the magnet tape didn't meet your expectations. Our customer care team will be in touch with you shortly to help rectify the issue. If you need anything in the meantime, don't hesitate to reach out to us at sales@magnetexpert.com.
Kind regards,
FIRST4MAGNETS®
Hi Harri,
Thank you for taking the time to leave your review, we're pleased to hear you were happy with the magnets. We do apologise for any confusion with your receipt - your invoice is accessible from your order confirmation that is emailed to you. I can see our customer care team are in contact to resolve this with you.
Kind Regards,
FIRST4MAGNETS®
Hi William,
Thank you for taking the time to leave us a review, it really helps us out! We are so happy you were satisfied with our service. We are always looking for ways to improve, and would love to know what would make this a 5* experience for yourself?
Please don't hesitate to reach out to us at sales@magnetexpert.com
Thanks again,
FIRST4MAGNETS®
Hi there,
Thank you for your review! We appreciate your feedback and understand how important it is to get the right size for your needs. Please be assured our customer care team will be in touch to resolve this with you.
Thanks again,
FIRST4MAGNETS
“Easy ordering process and fast delivery.
I bought 5 self-adhesive sheets and am a little disappointed by the adhesive not being strong enough (put up on painted walls). One sheet completely fell down overnight, around 12 hours after first putting up, and then had curled and stuck to itself. This was despite regularly going over the sheets with a flat mop head to ensure they were fully pressed against the wall. It took a lot of effort to get it unstuck and the adhesive tore in parts and left it very creased. We stuck that back up with our own adhesive and supplemented the adhesive on another two sheets which were starting to curl. The final two sheets seemed fine so after 3 days I stuck up some photos - they then started curling so have had to add my own glue. There were no instructions provided so maybe I was doing something wrong?
I’d bought ferroflex sheets for two purposes - to put up photos in one room, and to display my fridge magnet collection in another. I knew I’d likely need neodymium magnets as this was clear in the description - however some of my fridge magnets needed 2 or 3 N52 magnets adding before they’d hold.
Overall, although not quite as good as I was hoping for, I’m happy with the final result and they’re certainly much more cost effective than options like a giant whiteboard/noticeboard.”
Hi there,
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the self-adhesive sheet you ordered did not perform as intended and you struggled to find instructions for application.
Please be assured a member of our team will be in touch with you to resolve this issue, and learn more about the details of your application, so we can advise any steps for optimal success as well as update our information pages to help customers with their applications.
But if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
We also have some additional information pages you may find useful:
https://www.first4magnets.com/wall-coverings-brochure/
https://www.first4magnets.com/comparing-our-flexible-adhesive-range-i1395
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
Hi Anne,
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not strong enough for your application. Please be assured a member of our team will be in touch with you to help resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
Firstly, thank you for taking time to leave us a review, we are glad you are happy with the strength of the magnet however, we also appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not strong enough for your application arrived shattered. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
Hi Ollie,
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry your delivery is taking longer than anticipated. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end.
We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
irstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not right for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“Great website, great range and good specifications. Magnets are well packaged. Delivery was fine.
Brexit tax is a negative both for cost and admin time. Not your fault but it does affect purchasing decisions.”
Firstly, thank you for taking time to leave us a review, we appreciate you leaving us a positive review! We understand the frustration with tax and appreciate any feedback - as you have noted this is unfortunately something out of our control. However if there's anything we could have done to make this a 5* experience on our end for yourself, please feel free to get in touch with us at sales@magnetexpert.com - we are always open to suggestions from our valued customers!
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
