Name: FIRST4MAGNETS®
Address: Magnet Expert, Ollerton Road,, Magnet Expert, Ollerton Road,, Nottinghamshire
Rating: 4.91

“Little disappointed with the depth of pre-sale technical information. Person on phone tried to he helpful and read pre prepared scripts in answer to my queries. But she simply did not understand the practical application and use in a workshop situation. Not much help. 50kg lever magnetic clamp seems ok but switchable welding magnet poor in build quality and I doubt if it has the magnetic pull claimed.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We appreciate your feedback regarding the pre-sale technical information and understand the importance of practical application knowledge. We strive to provide the best technical advice and suggestions for the most suitable magnets, and will be in touch to ensure that you have the right magnets for your application. Kind regards, FIRST4MAGNETS®

Posted 2 weeks ago

“Product was as expected but delivery was terrible.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. I'm glad to hear that the product met your expectations, but I'm sorry to learn about the delivery issues you faced. We strive for a smooth delivery experience and your feedback is invaluable in helping us improve. Hope to serve you better in the future! Best wishes, Team FIRST4MAGNETS®

Posted 1 month ago

“Ordering easy and delivery was quick. However, the product is disappointing. The magnets are really not strong enough and only just work. I have a handmade cottage style kitchen with solid wood doors so with the slightest touch the door pops open as the magnet doesn’t hold firm (and just to confirm I spent time and trouble making sure the fixing plate was positioned for maximum “stick”). They are probably fine on modern lightweight cabinets but I won’t fit any more to the rest of the kitchen.”

Helpful Report

Posted 1 month ago

Hi Norman, Thank you for taking the time to share your feedback. I'm sorry to hear that the magnets haven't met your expectations, especially given the effort you put into installation. We strive to ensure our products are suitable for a variety of applications; your insights are valuable, and I will ensure they are shared with our product team. Wishing you all the best, Team FIRST4MAGNETS®

Posted 1 month ago

“The supplied fixing screws are VERY poor quality. After shearing off 2 I gave up and used my own”

Helpful Report

Posted 2 months ago

Hi Stuart, Thank you for your honest feedback. We’re sorry to hear that the fixing screws didn’t meet your expectations and appreciate you bringing this to our attention. Your experience is important to us, and we’ll certainly look into this issue to improve our product quality. Our customer care team will be in touch with you soon to see how we can assist you further with this. Thank you for your support, and we hope to serve you better in the future! Warm wishes, FIRST4MAGNETS®

Posted 2 months ago

“Magnets were absolutely fine. But the ferrous rubber sheet was terrible does not hold any magnet and definitely not useful for miniture storage. Just go for a sheet of steel or similar and dont waste the money.”

Helpful Report

Posted 2 months ago

Hi Gareth, Thank you for your honest feedback. We're glad to hear that the magnets met your expectations, but we’re sorry to learn that the ferrous rubber sheet didn't work out as intended. Please be assured our customer care team will be in touch soon to see how we can rectify this. If you'd like to reach out in the meantime, or if you have further questions, please don’t hesitate to contact us at sales@magnetexpert.com Warm regards, Team FIRST4MAGNETS®

Posted 2 months ago

“Lots of stuff that would better re-grouped into shorter common sections”

Helpful Report

Posted 3 months ago

Hi Martin, Thanks so much for taking the time to leave a review. We're always open to feedback and improvements so please feel free to send any suggestions you might have to marketing@magnetexpert.com. Kind regards, FIRST4MAGNETS®

Posted 3 months ago

“Placed order which was delivered in good order and time. Unfortunately the magnet tape didn't work the way we hoped.”

Helpful Report

Posted 5 months ago

Hi Graham, Thank you for your review. We're glad to hear that your order arrived on time and in good condition. However, we're sorry to hear that the magnet tape didn't meet your expectations. Our customer care team will be in touch with you shortly to help rectify the issue. If you need anything in the meantime, don't hesitate to reach out to us at sales@magnetexpert.com. Kind regards, FIRST4MAGNETS®

Posted 5 months ago

“Magnets arrived as planned. They seem good quality. Very hard to understand where from to get receipt.”

Helpful Report

Posted 6 months ago

Hi Harri, Thank you for taking the time to leave your review, we're pleased to hear you were happy with the magnets. We do apologise for any confusion with your receipt - your invoice is accessible from your order confirmation that is emailed to you. I can see our customer care team are in contact to resolve this with you. Kind Regards, FIRST4MAGNETS®

Posted 6 months ago

“The service was acceptable. I ordered some magnets and you provided them. Difficult to excel but you did exactly was you were offering. Thank you.”

Helpful Report

Posted 6 months ago

Hi William, Thank you for taking the time to leave us a review, it really helps us out! We are so happy you were satisfied with our service. We are always looking for ways to improve, and would love to know what would make this a 5* experience for yourself? Please don't hesitate to reach out to us at sales@magnetexpert.com Thanks again, FIRST4MAGNETS®

Posted 6 months ago

“I bought the wrong size so hard to say,”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review! We appreciate your feedback and understand how important it is to get the right size for your needs. Please be assured our customer care team will be in touch to resolve this with you. Thanks again, FIRST4MAGNETS

Posted 6 months ago

“Easy ordering process and fast delivery. I bought 5 self-adhesive sheets and am a little disappointed by the adhesive not being strong enough (put up on painted walls). One sheet completely fell down overnight, around 12 hours after first putting up, and then had curled and stuck to itself. This was despite regularly going over the sheets with a flat mop head to ensure they were fully pressed against the wall. It took a lot of effort to get it unstuck and the adhesive tore in parts and left it very creased. We stuck that back up with our own adhesive and supplemented the adhesive on another two sheets which were starting to curl. The final two sheets seemed fine so after 3 days I stuck up some photos - they then started curling so have had to add my own glue. There were no instructions provided so maybe I was doing something wrong? I’d bought ferroflex sheets for two purposes - to put up photos in one room, and to display my fridge magnet collection in another. I knew I’d likely need neodymium magnets as this was clear in the description - however some of my fridge magnets needed 2 or 3 N52 magnets adding before they’d hold. Overall, although not quite as good as I was hoping for, I’m happy with the final result and they’re certainly much more cost effective than options like a giant whiteboard/noticeboard.”

Helpful Report

Posted 7 months ago

Hi there, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the self-adhesive sheet you ordered did not perform as intended and you struggled to find instructions for application. Please be assured a member of our team will be in touch with you to resolve this issue, and learn more about the details of your application, so we can advise any steps for optimal success as well as update our information pages to help customers with their applications. But if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) We also have some additional information pages you may find useful: https://www.first4magnets.com/wall-coverings-brochure/ https://www.first4magnets.com/comparing-our-flexible-adhesive-range-i1395 Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 7 months ago

“Sadly.needs to be returned as not strong enough by along way.”

Helpful Report

Posted 7 months ago

Hi Anne, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not strong enough for your application. Please be assured a member of our team will be in touch with you to help resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 7 months ago

“The magnets were very strong. But shattered on impact to surface.”

Helpful Report

Posted 7 months ago

Firstly, thank you for taking time to leave us a review, we are glad you are happy with the strength of the magnet however, we also appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not strong enough for your application arrived shattered. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 7 months ago

“i still haven’t received my order which is annoying because i got the royal mail 48 hour delivery”

Helpful Report

Posted 8 months ago

Hi Ollie, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry your delivery is taking longer than anticipated. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end. We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 8 months ago

“I'm not sure if I ordered the right magnets. They don't stick to metal. No good for what I wanted”

Helpful Report

Posted 8 months ago

irstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not right for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 8 months ago

“Great website, great range and good specifications. Magnets are well packaged. Delivery was fine. Brexit tax is a negative both for cost and admin time. Not your fault but it does affect purchasing decisions.”

Helpful Report

Posted 8 months ago

Firstly, thank you for taking time to leave us a review, we appreciate you leaving us a positive review! We understand the frustration with tax and appreciate any feedback - as you have noted this is unfortunately something out of our control. However if there's anything we could have done to make this a 5* experience on our end for yourself, please feel free to get in touch with us at sales@magnetexpert.com - we are always open to suggestions from our valued customers! Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 8 months ago

“i wish these were sold in apirs as had to but another set to use for some pocket doors- otherise good product.”

Helpful Report

Posted 9 months ago

Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We will pass this onto our team. If there is any other way we can help, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 9 months ago

“The product is excellent but it took over a week to arrive ,otherwise fine.”

Helpful Report

Posted 11 months ago

Hi Terry - Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive when anticipated. Please be assured a member of our team will be in touch with you to look into this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 11 months ago

“Hello, My first order was received promptly, earlier thatn expected. Excellent service. Unfortunately my second order has not yet arrived. It does appear that you have been let down by The Royal Mail, as the package was taken to the wrong sorting office! I'll let you knopw if it arrives or if we need a refund. Regards, Ian Tattersall Style CAfe Ltd”

Helpful Report

Posted 11 months ago

Hi Ian, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive when anticipated. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 11 months ago

“I am a repeat customer of the 30mm ferrite magnets as they are perfect for my needs. I use them to make and sell decorative magnets so the quality is important to my business. Whilst the magnets are suitable, I feel the quality has altered in recent months and methods of shipping resulted in many of the magnets being damaged in the process. Customer service was great at sending out some replacements but please reconsider how magnets are shipped. Please do not send them out loose in a bag as they chip and can break. Go back to sending them in plastic boxes or in columns wrapped well with bubble wrap to prevent damage. Thank you 😊”

Helpful Report

Posted 1 year ago

Hi Joanna, firstly thank you so much for being a repeat customer and for taking the time to share your feedback. We're glad to hear that our 30mm ferrite magnets have been a great fit for your business, and we truly appreciate your loyalty. We apologise for the recent issues you've experienced with the packaging. Because you ordered a larger quantity, we packed them differently to optimise shipping, but we completely understand how this affected the quality of the magnets upon arrival. Your feedback is incredibly valuable to us, and we're already making changes based on your experience. We'll be ensuring more secure packaging method on the larger quantity packs, to ensure your magnets arrive in perfect condition. We hope you continue to trust us for your magnet needs, and we’re committed to providing you with the high-quality products and service you’ve come to expect. Thank you again for your business, and we look forward to serving you in the future! 😊 If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com. Have a great week! Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

FIRST4MAGNETS® Reviews