Hi Andy,
We’re really sorry to hear that one of the magnets arrived broken. This isn’t the experience we want for you. Please be assured, we will be in touch to resolve this with you.
Kind regards,
FIRST4MAGNETS®
Hi Alan,
We’re sorry to hear about the delay you have experienced with this order. Looking into this further, I can see this was dispatched on time, but appears to be an issue on the courier side. Please be assured, we will be in touch to resolve this.
Kind regards,
FIRST4MAGNETS®
Hi Asim,
We’re sorry to hear the magnets aren’t adhering properly for your application. Please be assured, a member of our team will be in touch to help resolve this issue.
Kind regards,
FIRST4MAGNETS®
Hi Andrey,
We’re sorry to hear about the problems you have with your thermal curtains. Please be assured, a member of our team will be in contact to discuss this with you and resolve.
Kind regards,
FIRST4MAGNETS®
“I ordered some powerful magnets. In fact, the information leaflet warned that these magnets could crush fingerd. Well they are only strong enough to be used for paper on a fridge. My wife, who has arthritis in her hands could pick them off with her fingers. Not sure that the word Powerful refers to?”
Hi Colin,
Thank you for taking the time to leave your feedback. Warnings are included with all of our magnets for safety and for guidance as to safe handling. In some cases, certain magnets like Neodymium will be more powerful, but magnets by their nature will want to attract to each other if placed closely together, and this is why we include a handy warning booklet.
The magnets you ordered are Ferrite that have a pull strength of 600g. Using these in a sheer position would provide just over 100g of magnetic pull, and this why they would seem less powerful in your application. Our team will be in contact to understand if these are unsuitable for your application and how we can make this a 5 star experience for yourself.
Kind Regards,
FIRST4MAGNETS®
Hi Olivia,
We’re sorry to hear your item hasn’t been delivered. Investigating this further, the tracking indicates that this was left at your local delivery office but is now unforuntuantely being sent back to us due to exceeding the period they can hold the parcel for.
Please be assured, we'll endeavour to get this resolved with you and our team will be in touch.
Kind regards,
FIRST4MAGNETS®
Hi there,
We’re sorry to hear the magnetic tape isn’t meeting expectations. Please be assured, we will be in contact to discuss your application further with you and resolve this for you.
Kind regards,
FIRST4MAGNETS®
Hi there,
We’re sorry to hear your order hadn't arrived. I can see that you are already in touch with our customer service team and they have arranged to have a replacement parcel shipped out today for you for delivery tomorrow. Please do accept our apologies for the inconvenience caused and we have arranged to have your delivery fee refunded as a goodwill gesture.
Kind regards,
Team FIRST4MAGNETS®
Hi Urszula,
Thank you for taking the time to leave your feedback. We're sorry to hear that you haven't received your parcel yet. Please be assured, we will investigate this immediately and will be in touch to resolve.
Kind regards,
FIRST4MAGNETS®
Hi Ben,
Thank you for reaching out to us. From the picture you have provided, it appears the steel keepers that protect the magnets are still applied - if you removed these, the correct magnets will be there.
Our team will be in contact to discuss this with you further :)
Kind Regards,
FIRST4MAGNETS®
Hi Stuart,
Thank you for taking the time to leave your feedback. As previously explained in communication with yourself, the next day delivery is a next working day delivery and unfortunately as your order was placed on a Sunday, this is not a day we are open and as such do not dispatch orders on that day.
Your order was dispatched on the Monday and arrived with you Tuesday via the next day service you selected at checkout. At the point of checkout, the delivery date was stated as Tuesday.
I'm sorry to hear this did not meet your expectations, but the order was delivered as per the delivery timeframe & options stated at checkout.
Kind Regards,
FIRST4MAGNETS®
Hi Johan,
Thank you for reaching out. We're really sorry to hear that your parcel hasn't arrived yet. I can see this was dispatched the same day the order was placed, but please be assured, our team are currently investigating this and will be in touch to get this resolved with you.
Kind regards,
FIRST4MAGNETS®
Hi Ivan,
Thank you for your review. We're truly sorry to hear about the delay in receiving your order, especially after opting for next day delivery. I can see that our team has been in touch with you on this to explain the issues on the courier side and the unfortunate errors their side that delayed getting your order to you, and have processed a refund for the delivery due to this. Again, we apologise again for the inconvenience caused here.
Kind regards,
FIRST4MAGNETS®
Hi there,
Thank you for your feedback. We're truly sorry to hear about the issues with shipping. Please be assured, we are investigating this and will be in touch to resolve this with you.
Warm regards,
FIRST4MAGNETS®
“I have not yet received my order so I am extremely surprised you are asking me for a review?. Can you please tell me where my order is? Order number WEB873370-813”
Hi Janice,
Thank you for your feedback. Looking into your order further you have used our partner platform B&Q to purchase your magnets, of which you have selected click & collect. Unfortunately as the order has not been collected within the collection window, this has now been returned to us and a refund will be issued.
Please be assured, our team will be in touch to resolve this with you.
Warm regards,
FIRST4MAGNETS®
Hi Craig,
Thank you for your feedback. I'm truly sorry to hear that nothing has been delivered. We understand how disappointing and frustrating this can be. I can see this was dispatched on the date of order but there appears to be an issue on the couriers side.
Please know that we take this matter seriously, and our customer care team will be reaching out to you shortly to resolve the issue and ensure you receive your order.
Kind regards,
FIRST4MAGNETS®
Hi Daniel,
Thank you for your feedback. I'm really sorry to hear that your magnets have not arrived. We understand how important it is for our customers to receive their orders on time.
Please rest assured that we will look into this matter immediately and our customer care team will be in touch with you shortly to assist you.
Kind regards,
FIRST4MAGNETS®
Hi Caroline,
Thank you for your feedback.
I can see on the Royal Mail tracking that your order has been delivered today, however we completely understand how important it is for our customers to receive their purchases on time. Our customer care team will reach out to you soon.
Warm regards,
FIRST4MAGNETS®
“It states that I had received my package on my tracking - last Thursday..... I still haven't received any package. Please investigate, and resolve immediately.
Thank you, Damien McGinley.”
Hi Damien,
Thank you for bringing this issue to our attention. I'm very sorry to hear that you haven't received your package yet, despite what the tracking information indicates. We understand how frustrating this can be and are here to help.
Please rest assured that we will investigate this matter promptly to resolve it for you. Our customer care team will be in touch with you shortly. In the meantime, if you have any further questions or updates, feel free to reach out at sales@magnetexpert.com or 0800 488 0288.
Best wishes,
FIRST4MAGNETS®
Hi Alan,
Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the magnets. It’s disappointing when a product doesn’t meet expectations.
We would love to assist you in resolving this issue so our customer service team will be in touch very soon. If you'd prefer to reach out to us directly then, please feel free to email at sales@magnetexpert.com or via our free phone line at 0800 488 0288 (*there is no charge to call). Your satisfaction is important to us.
Kind regards,
FIRST4MAGNETS®
