Name: FIRST4MAGNETS®
Address: Magnet Expert, Ollerton Road,, Magnet Expert, Ollerton Road,, Nottinghamshire
Rating: 4.91

“Did not arrive on nextday delivery for this service wasted money!,will not be cond again”

Helpful Report

Posted 4 weeks ago

Hi Stuart, Thank you for taking the time to leave your feedback. As previously explained in communication with yourself, the next day delivery is a next working day delivery and unfortunately as your order was placed on a Sunday, this is not a day we are open and as such do not dispatch orders on that day. Your order was dispatched on the Monday and arrived with you Tuesday via the next day service you selected at checkout. At the point of checkout, the delivery date was stated as Tuesday. I'm sorry to hear this did not meet your expectations, but the order was delivered as per the delivery timeframe & options stated at checkout. Kind Regards, FIRST4MAGNETS®

Posted 4 weeks ago

“Hello Still haven’t received the parcel.”

Helpful Report

Posted 1 month ago

Hi Johan, Thank you for reaching out. We're really sorry to hear that your parcel hasn't arrived yet. I can see this was dispatched the same day the order was placed, but please be assured, our team are currently investigating this and will be in touch to get this resolved with you. Kind regards, FIRST4MAGNETS®

Posted 1 month ago

“Paid for a next day delivery, but didn't receive the goods until 6 days later!!”

Helpful Report

Posted 1 month ago

Hi Ivan, Thank you for your review. We're truly sorry to hear about the delay in receiving your order, especially after opting for next day delivery. I can see that our team has been in touch with you on this to explain the issues on the courier side and the unfortunate errors their side that delayed getting your order to you, and have processed a refund for the delivery due to this. Again, we apologise again for the inconvenience caused here. Kind regards, FIRST4MAGNETS®

Posted 1 month ago

“Still haven't received the order as the shipping company they use are useless”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We're truly sorry to hear about the issues with shipping. Please be assured, we are investigating this and will be in touch to resolve this with you. Warm regards, FIRST4MAGNETS®

Posted 1 month ago

“I have not yet received my order so I am extremely surprised you are asking me for a review?. Can you please tell me where my order is? Order number WEB873370-813”

Helpful Report

Posted 2 months ago

Hi Janice, Thank you for your feedback. Looking into your order further you have used our partner platform B&Q to purchase your magnets, of which you have selected click & collect. Unfortunately as the order has not been collected within the collection window, this has now been returned to us and a refund will be issued. Please be assured, our team will be in touch to resolve this with you. Warm regards, FIRST4MAGNETS®

Posted 2 months ago

“Nothing has been delivered”

Helpful Report

Posted 2 months ago

Hi Craig, Thank you for your feedback. I'm truly sorry to hear that nothing has been delivered. We understand how disappointing and frustrating this can be. I can see this was dispatched on the date of order but there appears to be an issue on the couriers side. Please know that we take this matter seriously, and our customer care team will be reaching out to you shortly to resolve the issue and ensure you receive your order. Kind regards, FIRST4MAGNETS®

Posted 2 months ago

“The magnets never arrived.”

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Posted 3 months ago

Hi Daniel, Thank you for your feedback. I'm really sorry to hear that your magnets have not arrived. We understand how important it is for our customers to receive their orders on time. Please rest assured that we will look into this matter immediately and our customer care team will be in touch with you shortly to assist you. Kind regards, FIRST4MAGNETS®

Posted 3 months ago

“Haven’t received it!”

Helpful Report

Posted 3 months ago

Hi Caroline, Thank you for your feedback. I can see on the Royal Mail tracking that your order has been delivered today, however we completely understand how important it is for our customers to receive their purchases on time. Our customer care team will reach out to you soon. Warm regards, FIRST4MAGNETS®

Posted 3 months ago

“It states that I had received my package on my tracking - last Thursday..... I still haven't received any package. Please investigate, and resolve immediately. Thank you, Damien McGinley.”

Helpful Report

Posted 4 months ago

Hi Damien, Thank you for bringing this issue to our attention. I'm very sorry to hear that you haven't received your package yet, despite what the tracking information indicates. We understand how frustrating this can be and are here to help. Please rest assured that we will investigate this matter promptly to resolve it for you. Our customer care team will be in touch with you shortly. In the meantime, if you have any further questions or updates, feel free to reach out at sales@magnetexpert.com or 0800 488 0288. Best wishes, FIRST4MAGNETS®

Posted 4 months ago

“Not magnetic at all, even the strongest magnets won’t stick to it. Very disappointed.”

Helpful Report

Posted 5 months ago

Hi Alan, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the magnets. It’s disappointing when a product doesn’t meet expectations. We would love to assist you in resolving this issue so our customer service team will be in touch very soon. If you'd prefer to reach out to us directly then, please feel free to email at sales@magnetexpert.com or via our free phone line at 0800 488 0288 (*there is no charge to call). Your satisfaction is important to us. Kind regards, FIRST4MAGNETS®

Posted 5 months ago

“didn't have a screw with it”

Helpful Report

Posted 6 months ago

Hi Adam, Firstly, thank you for taking the time to leave your review. Our team have reached out to you via your order and have sent you a private message. Thank you for the feedback. We are sorry that you feel disappointed with your product, however this product does not come with screws and this is stated in the listing that they are sold separately. We will of course pass this on to our team for consideration moving forward. Kind regards, FIRST4MAGNETS®

Posted 6 months ago

“Some of the magnets disintegrated without using any force even when I was trying to slide them apart from the stack.”

Helpful Report

Posted 6 months ago

Hi Richard, Thank you for your feedback, and we apologise for the inconvenience you've experienced with the magnets. It’s concerning to hear that they disintegrated without any force applied, as that’s not typical of our products. Our customer care team will be in touch with you to help resolve this issue. In the meantime, if you’d like to reach out to us at all, please feel free to contact us at sales@magnetexpert.com or through our free phone line at 0800 488 0288 (*there is no charge to call our team). Kind regards, FIRST4MAGNETS®

Posted 6 months ago

“Item arrived OK but I was VERY nonpulsed to, a week later, receive a $20.00 shipping bill from Fed EX as the shipping said it was comming USPS”

Helpful Report

Posted 8 months ago

Hi Michael, Thank you for taking the time to leave a review. We're sorry to hear about the unexpected charges you encountered. Our customer care team will be in touch with you shortly. Kind regards, FIRST4MAGNETS®

Posted 8 months ago

“They have not arrived and I'm getting a request to review. Wow. ... Will be glad to revisit this when and if they arrive.”

Helpful Report

Posted 8 months ago

Hi Thomas, Thank you for submitting your review. We can see your order has been held up at customs, but is on its way to you now. Our customer care team will be in touch soon to make sure everything is as it should be once it arrives with you. If you need anything in the meantime, feel free to reach out at sales@magnetexpert.com. Kind regards, FIRST4MAGNETS®

Posted 8 months ago

“Custom payments Cane in top of 50 percent of the Order. Next will usw Shops within EU”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. We understand your concerns regarding customs charges within the EU - unfortu nately this does apply to goods sent to the EU. Please be assured, our customer care team will be in touch & we are making changes to ensure this is clear. We apologise for any inconvience caused. Kind regards, FIRST4MAGNETS®

Posted 8 months ago

“Delivery was quick but some magnets were broken in pieces and when fitting all the others kept breaking I think I got 4 pairs out of 10. Very disappointed”

Helpful Report

Posted 9 months ago

Hi Paul, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered arrived damaged. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 9 months ago

“Late delivery despite extra delivery payment”

Helpful Report

Posted 9 months ago

Hi Richard, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are your delivery took longer than anticipated. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end. We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 9 months ago

“Have not received my parcel”

Helpful Report

Posted 9 months ago

Hi Luc, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. Looking at the Royal Mail tracking for your order we can see they delivered your item on 04-01-2025. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end. We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 9 months ago

“Still not got my parcel”

Helpful Report

Posted 9 months ago

Hi Adam, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. Looking at the Royal Mail tracking for your order we can see they delivered your item on 04-01-2025. Once we hand over parcels to our courier partners, the delivery process is largely out of our direct control. Unfortunately, the Christmas season often brings high volumes of shipments, which can result in delays on their end. We completely understand how frustrating this can be, and we truly appreciate your patience. To ensure we make things right, a member of our team will be in touch shortly to discuss how we can rectify this for you, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 9 months ago

“Asking me for a review when they still haven’t been delivered?”

Helpful Report

Posted 10 months ago

Hi Marcus, Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered still haven't arrived. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team) Thanks again, Aine O'Hare Content Manager FIRST4MAGNETS

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

FIRST4MAGNETS® Reviews