Thank you for your review :) We're pleased to hear that your goods arrived promptly and that the packaging and safety advice were helpful. We pride ourselves on providing the best possible service, and would love to know how we can make this a 5 star experience for yourself!
Best wishes,
FIRST4MAGNETS®
Thank you for your review, Derek :) We're glad to hear that you found our product to be of high quality! We pride ourselves on providing the best service possible, and would love to know how to make this a 5 star experience with yourself - if you do have any further feedback we would love to hear :)
Warm regards,
FIRST4MAGNETS®
Thank you for your feedback! We're sorry to hear about the damage to your item, but we're glad that our team was able to assist you promptly. We appreciate your insights regarding the packaging and will definitely take them into account for future improvements.
Warm regards,
FIRST4MAGNETS®
Hi Keith,
Thank you for your review. We appreciate your feedback on the ordering and delivery experience, and we're glad to hear everything went smoothly. Whenever you're ready to use the magnets, we'd love to hear your thoughts on those as well and hope this can make this a 5 star experience for you!
Warm regards,
FIRST4MAGNETS®
Hi there,
Thank you for your review! We're thrilled to know that our product meets your expectations. Your support is greatly appreciated! We pride ourselves on providing the best possible service, so would love to know how we can make this a 5 star experience with yourself - please do feel free to contact our team if you have any questions or further feedback :)
Warm regards,
FIRST4MAGNETS®
Hi Stephen,
Thank you for your review. We're glad to hear that your order was delivered as expected, but if there is anything else we can do to make this a 5 star experience for yourself, please do let us know -we pride ourselves on providing the best customer experience!
Warm regards,
FIRST4MAGNETS®
“Original rating was 3 stars. Wrote this: The magnets are great but I paid extra for next delivery on a Friday and the parcel didn't arrive until Monday. Even then, the DPD driver didn't knock. Just put a card through the door.
You're only as good as the service providers you choose to use.
PS. New rating = 4 stars. Adjusted to reflect the excellent customer service following me posting the original review. Refunded postage costs without me asking and emailed a couple of times to check all was in order. Impressive.”
Hi Melissa,
Thank you for your feedback. We're sorry to hear about the delivery experience you had. Looking at the tracking this was dispatched on time but appears the courier did not deliver until the Sunday. Please be assured, we will speak with the courier to undertstand what has happened here and we will be in touch to discuss this with to ensure you are happy with your experience with us.
Warm wishes,
FIRST4MAGNETS®
Posted 1 year ago
Hi Melissa,
Thank you for your comments & updated review regarding the customer service - we're really pleased we were able to make this a great experience for you! Thank you for taking the time to let us know your thoughts!
Many thanks,
FIRST4MAGNETS®
Hi Peter,
Thank you for taking the time to leave your review :) We'd love to know how to make this a 5 star experience for yourself, please do feel free to reach out to us with any questions you may have, we'd be more than happy to help!
Warm wishes,
FIRST4MAGNETS®
Hi Mark,
Thank you for taking the time to leave your feedback! We're pleased you were happy with the magnets but will be happy to help with this if one of the items you ordered was too big. Our team will be in contact to discuss this with you :)
Warm wishes,
FIRST4MAGNETS®
Thank you for taking the time to leave your feedback :) We pride ourselves on providing the best possible service so would love to know how we can make this a 5 star experience for yourself? Please do feel free to contact our team and we would be more than happy to help!
Warm regards,
FIRST4MAGNETS®
Hi Robert,
Thanks for your great review! We're delighted to hear that your product arrived quicker than expected. Your feedback is much appreciated!
Best wishes,
Team FIRST4MAGNETS®
“Product is very effective at keeping flies and butterflies out of the conservatory whilst leaving doors open. Cat yet to master operation but humans successful. Would be good to offer white velcro fastening as I guess most uPVC doors frames are white rather than black. I bought white separately and am pleased I did as it won't show when I remove fly screen in winter.”
Hi Matthew,
Thank you for your thoughtful review! We're thrilled to hear that our product is keeping those pesky flies and butterflies at bay while you enjoy the fresh air. It's great to know that the humans in your household are mastering the operation - hopefully, your cat will catch on soon too! We appreciate your suggestion regarding the white velcro fastening; we'll pass this onto our product team.
Warm wishes,
Team FIRST4MAGNETS®
Hi there,
Thank you for your great review! We’re pleased to hear that you’re happy with our service and the magnets. Your feedback on the magnet tape's strength is valuable, and we’re always looking for ways to improve our products.
We appreciate your support and hope to assist you again soon!
Warm regards,
FIRST4MAGNETS®
Hi there,
Thank you for your kind review! We’re thrilled to hear that your order was delivered promptly and that the fitting process went smoothly. It’s our goal to provide a hassle-free experience, and your feedback means a lot to us.
Best wishes,
Team FIRST4MAGNETS®
Hi Elizabeth,
Thank you for your kind words! We're delighted to hear that you found our staff helpful and courteous. Your positive feedback means a lot to us, and we’re always here to assist you.
Warm wishes,
FIRST4MAGNETS®
Hi Lorraine,
Thank you for your great review! We're so pleased to hear that you found exactly what you were after. Your satisfaction is important to us, and we’re here for any future needs you may have!
Warm wishes,
FIRST4MAGNETS®
“The sheet and magnets were as described and delivered on time. Package was marked by supplier as "do not bend"; courier obviously ignored this and bent the package in two! This was a courier issue and not first4magnets”
Hi Mark,
Thank you for your review! We’re glad to hear that the sheet and magnets met your expectations and arrived on time. We understand how disappointing it can be when a package isn’t handled properly by the courier, and we appreciate your understanding that this issue is out of our control.
Thank you for your support, and we look forward to serving you again in the future!
Warm regards,
FIRST4MAGNETS®
“Service and delivery were efficient, but the compant shouldn't assume that customers know how to use these products. Some simple instructions would be useful.”
Hi there,
Thank you for your valuable feedback! We're glad to hear that our service and delivery met your expectations. We appreciate your suggestion about including simple instructions and will definitely take this into consideration to enhance the user experience.
We look forward to serving you again!
Best wishes,
FIRST4MAGNETS®
Hi Paul,
Thank you for your great review! We're delighted to hear that your magnets arrived on time and are strong enough for your project. Your feedback motivates us to continue providing excellent products and service.
We look forward to supporting your future endeavors!
Best wishes,
FIRST4MAGNETS®
Hi Peter,
Thank you for your great review! We're delighted to hear that you found our products to be of good quality and that they arrived on time.
We appreciate your support and look forward to serving you again!
Best wishes,
FIRST4MAGNETS®
