Hi Mark - thanks for taking time to leave us a review! We are sorry about not receiving a dispatch email. Please be assured, someone from our customer sales team will be in touch with you to help fix this issue or if you would prefer to reach out to us directly you can drop an email to sales@magnetexpert.com
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“The service was very friendly, thorough and professional. After I had placed an order for materials that I had mistakenly identified the company very quickly readjusted my order to the correct requirement.”
Dear David,
Thank you so much for your fantastic 4-star rating of FIRST4MAGNETS®! We greatly appreciate your support and are thrilled that you found our service to be friendly, thorough, and professional.
We pride ourselves on providing excellent customer service, and we are delighted to hear that our team was able to quickly readjust your order to the correct requirement. Your satisfaction is our top priority, and we are committed to ensuring that our customers receive the best possible experience.
Once again, thank you for choosing FIRST4MAGNETS®, and we look forward to serving you again in the future.
Best regards,
Aine O'Hare
Content Manager
FIRST4MAGNETS
Thank you so much for taking the time to rate FIRST4MAGNETS® with 4 stars! We truly appreciate your feedback and your support. We are thrilled to hear that our prompt delivery has impressed you.
We are always looking for ways to improve and would love to know what we could do to make this a 5* experience for yourself? Please feel free to reach out to us at sales@magnetexpert.com.
We're here to assist you in any way we can. Thank you again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“Very speedy delivery, slight issue over maglet length - supplied magnets 13.2mm replacing Alnico magnets 13.85mm long, causing air gap (or re-machining of motor block).”
Hi there! Thank you for taking time to leave us a review. We are always looking for ways to improve so appreciate any feedback :) This is definitely something we will be taking on board and adding to the product page!
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“Service was fine. Next day delivery if memory serves. Only issue I would have is the general lack of stock which meant I had to buy something different from what i wanted, though it was still ok for the purpose. I'm aware that a lot of shops are having supply chain issues due to the Chinese virus.”
“Good but slow delivery Good value and as described, however, did not arrive in the expected 3 days. Contacted the supplier, who was helpful, and was told to allow 10 working days. Finally arrived nearly two weeks after order, although this could possibly be due to the carrier (Royal Mail)”
“These were a great purchase my son loves them, I really like the fact that there is a warning leaflet with them as they are very strong. Only slight down is that one broke but not sure how so reserving judgement.”
“Very straight-forward as far as the transaction went: I ordered, I paid and the goods turned up in a couple of days. Can't really fault them on that aspect, nor the treatment I received when I made a query through their website -- the reply was prompt, even though my question was asked on a Sunday, and the answer courteous. The only real "complaint" I have about this company is a lack of flexibility in their stock: they seem to be primarily focused on the industrial and/or organisational user, so most things are only available in bulk. As an individual who neither needs nor could use so much of their products, it was disappointing, and rather wasteful, to have to over-buy in order to get what I wanted. In a way, I would like to have given this business more than I did -- 4.7 out of 5, perhaps. I suppose I am not their typical customer, but they did have what I was looking for -- just a lot of it.”
