First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,550 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service!!! Fantastic communications, really professional staff, unbelievably efficient organisation”

Helpful Report

Posted 6 years ago

Hello Anthony and wow that's glowing praise indeed. Thank you! We hope the new car is going well for you! Happy Motoring, FVL!

Posted 6 years ago

“As i hadnt leased a car before everything was explained to me in detail.”

First Vehicle Leasing 5 star review on 8th October 2018

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Posted 6 years ago

Hello Laura and thank you for leaving your review for us and for your lovely pic, the new car looks amazing! We are glad that everything was explained to you properly as it should and of course it doesn't stop now, if you need anything else please don't hesitate to get in touch! Happy Motoring, FVL

Posted 6 years ago

“John Hart was my first point of contact and he made the experience an excellent one. He was informative and solved any issues immediately.”

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Posted 6 years ago

Hello Maxine and thank you for taking the time to share your review. We are happy to hear that John looked after you well and you got the experience you were looking for! We hope the new car is looking after you well! Happy Motoring, FVL

Posted 6 years ago

“Excellent process from start to finish, bit of an “Old man & technology” issue maybe a bit more user friendly would reduce chase up calls. Car was covered in sand when delivered would be my only criticism 👍🏻”

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Posted 6 years ago

Hello Steve and thanks for sharing your feedback online. We have been 'streamlining' (used loosely) our processes to make them as efficient and straight forward as possible! But we understand where you are coming from about the technology! Whilst striving to comply with our regulators does increase the amount i's to be dotted and t's to be crossed and this seems like the best way to go! We hope the new car is treating you well! Happy Motoring, FVL

Posted 6 years ago

“Excellent customer service and such an easy transaction. Would definitely recommend.”

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Posted 6 years ago

“I have a new car”

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Posted 6 years ago

“Great service - from enquiry to hand over”

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Posted 6 years ago

“Honeast and open from the very beginiing”

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Posted 6 years ago

“Excellent service and a good handover”

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Posted 6 years ago

“John Gallagher top bloke”

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Posted 6 years ago

“I continue to use Ross to source all of my leased vehicles over last 4 years. I email what I need, he responds with what I need. Job done”

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Posted 6 years ago

Hi Emma and thanks for sharing your feedback online for us. We are delighted to hear that the process is a simple and straightforward one for you and we're sure Ross will be happy too! We hope the new car is going well for you! Happy Motoring, FVL

Posted 6 years ago

“Very smooth process”

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Posted 6 years ago

“Very efficient service with quick and accurate responses to all queries, in addition the rates offered were very competitive.”

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Posted 6 years ago

“really easy to deal with - car delivered at a time to suit us. Kept up to date the whole time - no complaints at all - and we LOVE our new car!”

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Posted 6 years ago

“First time I have leased a vehicle. Very happy with service.”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“I have recently leased a Mercedes E-class from FVL and the whole experience has been a pleasure. Peter has been friendly and professional and I am very happy with the car and the deal.”

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Posted 6 years ago

Hi Mike and thank you for taking the time to leave your feedback it's very much appreciated. We're sure Peter will be delighted to hear the feedback also. We hope the new Mercedes looks after you! Happy Motoring, FVL

Posted 6 years ago

“Professional, accommodating and courteous”

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Posted 6 years ago

“In the end when we were dealt with the right person, we were dealt with extremely efficiently.”

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Posted 6 years ago

“Excellent customer service”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,550 reviews