First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,550 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty happy with the overall service from FVL. They had the best quote for my chosen car (Pug 3008), dealing with their sales team (David) was a real pleasure, and their after sales team kept me updated throughout regarding expected date of delivery to the showroom. Couldn't really ask for more in that respect. The delivery itself was prompt and the driver was knowledgeable about the car, at least enough to talk through some of the internal mechanics and get me moving. One niggle I have, which is relatively minor, is that the car exterior wasn't exactly pristine when it arrived. Appreciate it had been driven x number of miles to get to me, but you kind of want your brand new car to look brand new and shiny. Perhaps a detour through a car wash by the delivery driver would be a good idea in future? I'm nitpicking... I'm on a 3 year lease and will definitely come back to FVL when it's time to go again.”

Helpful Report

Posted 8 years ago

Hello Gareth and thanks for your thorough review and 5 star rating. We very much appreciate you taking the time to share your experience and we have noted your comments to use in improving our service going forward. We hope you enjoy your new car and definitely look forward to hearing from you again! Happy Motoring! FVL

Posted 8 years ago

“from outset my dealings with FVL were very positive, helpful and professional, thereafter I was constantly undated as to progression of my vehicle.”

Helpful Report

Posted 8 years ago

Hello and thanks for your comprehensive feedback! We are delighted to hear that you enjoyed your experience and of course hope that you enjoy your new vehicle. FVL

Posted 8 years ago

“From the first contact and beyond, they were easy to reach and very prompt with replies if there could be no immediate answer.”

Helpful Report

Posted 8 years ago

Hello and thanks for your kind feedback. We're glad you found our communication efficient! We hope you enjoy your new car! FVL

Posted 8 years ago

“Very approachable and quick to respond. Always made an effort to quote all of my many enquiries for different cars and terms etc”

Helpful Report

Posted 8 years ago

Hello Mr Shire and thanks again for your custom and for the excellent review. Your feedback is very much appreciated also and we hope the new car serves you well! Happy Motoring, FVL.

Posted 8 years ago

“Quick, easy and very helpful”

Helpful Report

Posted 8 years ago

Hi and thanks for your kind review and 5 star rating! We hope you enjoy the new car! Happy Motoring, FVL.

Posted 8 years ago

“As my wife and I are in our elder years now we had to choose a process in buying our new vehicle which was painless and stress free and it was important to find a car that was in our budget whilst still not compromising on quality and safety . Your sales girl Kiera was outstanding and guided us through the full journey from start to finish and our new Skoda Fabia was delivered on time with no hastle .”

Helpful Report

Posted 8 years ago

Hi William and thanks very much for your feedback. Your comments are really appreciated and Kiera was delighted to hear about your online review. We're glad to hear your Fabia arrived with no hiccups and wish you all the best in enjoying it! Yours, FVL

Posted 8 years ago

“Genuinely helpful advice and assistance provided throughout by Ross Longmuir. Quick to respond to queries and made to feel like a valued customer.”

Helpful Report

Posted 8 years ago

Hi Alasdair and thanks for your excellent review! Ross will be chuffed we're sure. We're glad our customer service made you feel valued! That's the goal! We hope the car does everything you need it to and look forward to speaking with you again in the future! Happy Motoring, FVL!

Posted 8 years ago

“Very smooth and I was kept up to date.”

Helpful Report

Posted 8 years ago

Hi and thanks for your 5 Star Review! We're glad to hear that everything went smoothly for you. We hope you enjoy your new car! Happy motoring! FVL

Posted 8 years ago

“Excellent service all the way!”

Helpful Report

Posted 8 years ago

Hello and thanks very much for your glowing 5 star review! We hope you enjoy your new car and it does everything you need it to! Happy Motoring! FVL

Posted 8 years ago

“Quick delivery to house and simple order process over the phone”

Helpful Report

Posted 8 years ago

Hi and thanks so much for your 5 star review! We're glad to hear you enjoyed the process and hope you are enjoying the new car! Happy motoring! FVL

Posted 8 years ago

“Nothing was too much trouble - thank you to everyone who has looked after me from choosing and ordering my car to registration and delivery. I cannot recommend you all highly enough!”

Helpful Report

Posted 8 years ago

Hi Ruth, Glad to hear you were well looked after throughout the process! We hope you enjoy the new car and hope to hear from you again in the future. Happy motoring! FVL

Posted 8 years ago

“Easy process and good customer service”

Helpful Report

Posted 8 years ago

Hi Steve, Thanks for your kind comments and 5 Star recommendation! We hope you enjoy your new car, FVL

Posted 8 years ago

“So friendly, convenient, no hassle, helpful, cheaper than anywhere else I looked”

Helpful Report

Posted 8 years ago

Hello Lisa! Thank you very much for the fantastic review. It's great to hear where we are doing well so that we can keep improving on the things that matter to our valuable customers. We hope you enjoy the new car and does it everything you need it to. And hopefully we will speak to you again for your next car! Happy motoring! FVL

Posted 8 years ago

“From my initial contact until my car was delivered the service has been totally outstanding and professional - I have been updated and contacted throughout and will have no hesitation in recommending to friends and family - thank you for everything”

Helpful Report

Posted 8 years ago

Hello Robert and thanks so much for your 5 Star review! It means a great deal to us to hear your specific (and very positive!) feedback. We really hope you enjoy your new car and look forward to hopefully dealing with you and your friends and family again in the future! Happy Motoring, FVL.

Posted 8 years ago

“Customer service at initial rental stege”

Helpful Report

Posted 8 years ago

Hi and thanks for your 5 Star review. We hope you enjoy your new car! Happy motoring, FVL

Posted 8 years ago

“Quick, efficient, professional and friendly staff from start to finish.”

Helpful Report

Posted 8 years ago

Hi and thanks for the glowing review! It means a lot to us. We do hope you are enjoying your new car and it does everything you need it to do (and probably some more besides, looking at it!). Happy motoring! FVL

Posted 8 years ago

“Excellent personalised service.”

Helpful Report

Posted 8 years ago

Hello Kate and Andy and thanks very much for your 5 Star Review! We really appreciate you taking the time to complete this for us. We hope you enjoy the new car! Happy Motoring! FVL

Posted 8 years ago

“Great service”

Helpful Report

Posted 8 years ago

Hi Bezhad, Thanks for your review! We hope you enjoy the new car. FVL

Posted 8 years ago

“delivered when they said they would, helpful no matter how many times i changed my mind”

Helpful Report

Posted 8 years ago

Hello Simon! Thanks so much for your kind review. We're glad we got there in the end and you received the car you wanted!! We hope it will live up to your expectations and more. Happy Motoring! FVL

Posted 8 years ago

“Service was fantastic Ross was great. Lauraine was fantastic for lostigical issues. Would recommend. Cheers”

Helpful Report

Posted 8 years ago

Hi Vinesh and thanks for your fantastic 5 star review. The team will be glad to hear your feedback. Many thanks again and enjoy your new car! FVL

Posted 8 years ago

First Vehicle Leasing is rated 4.8 based on 1,550 reviews