First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good efficient cost effective service with good communications”

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Posted 3 years ago

“A very professional vehicle leasing company. Friendly staff and prompt response to my queries.”

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Posted 3 years ago

“Good communication.”

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Posted 3 years ago

“Nice car delivered finally”

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Posted 3 years ago

“Very happy with the customer service, but the car arrived slightly later than promised”

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Posted 3 years ago

“FVL did everything they said they would.Good company nice people.2nd time I've used them and will use them again”

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Posted 3 years ago

Hello Michael and thanks so much for sharing your feedback. It means a great deal to us, especially in such difficult times like these! We hope the new car is going well for you and hope to welcome you back in the future should you require another! Happy Motoring, FVL

Posted 3 years ago

“car arrived on time on date we were initially told of”

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Posted 4 years ago

“Excellent personal service, efficient friendly service”

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Posted 4 years ago

Hello Paul and thanks for sharing your feedback that's appreciated. We hope the new car is going well and appreciate you using First Vehicle Leasing for your new car lease! Happy Motoring, FVL

Posted 4 years ago

“prompt reliable service”

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Posted 4 years ago

“My contact Nick, was very helpful when looking for my new car”

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Posted 4 years ago

Hi Deborah, thanks so much for leaving your review! We hope the new car is going well for you! Happy Motoring, FVL

Posted 4 years ago

“Easy process, cheapest price for same deal on the car I was looking for. Would have been 5 stars, but after I had signed the original contract with FVL they altered the excess mileage cost more than once.”

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Posted 4 years ago

“Did what they said and kept chasing for the business”

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Posted 4 years ago

“A good all round service was received with plenty of phone calls keeping me up to date. The car was delivered as agreed and at the agreed price. One very small negative point was that the security system suggested my car had Mercedes "keyless" GO when in fact it does not. All round very good service”

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Posted 4 years ago

“Good information on the telephone”

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Posted 4 years ago

“Competitive price”

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Posted 4 years ago

“Great service, fast responders to any email or call”

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Posted 4 years ago

“Ordering and handover was first class”

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Posted 4 years ago

Thanks Phil! We hope the new car is going well for you. Happy Motoring, FVL

Posted 4 years ago

“Good service did everything promised”

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Posted 4 years ago

“FVL Delivered a first class service from the initial enquiry right through to the delivery of the vehicle.”

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Posted 4 years ago

“😟 was advised car would be available at end of July but was beginning of September before I got it.”

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Posted 4 years ago

Hi Anonymous, Oh no, we are sorry to hear there was a delay with your car. This can sometimes happen unfortunately due to a number of logistical factors. We do or best to try and mitigate these wherever possible but more importantly try and keep customers up to date with the status of their orders. If you could please email our customer services on crm@fvl.co.uk we can investigate your case for you. We hope the new car is going well now that it's with you! Happy Motoring, FVL

Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,446 reviews