FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.95

5.0 Rating 1,313 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

5.0

Based on 1,313 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

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English

“SImple and effective client support as ever from Alex and the team. We successfully integrated Firetext with several third-party apps including a chatbot, within the first 30 minutes of our account going live! We would never have achieved this without terrific support.”

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Posted 7 years ago

“Awesome support and onboarding process. Great product and in this world of instant messaging, very much needed by businesses large or small. If you're a business owner, you're leaving cash on the table if you DON'T have Firetext.”

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Posted 7 years ago

“Firetext have a genuinely outstanding level of customer support. From reviewing the way we use our account, Alex spotted a feature we were not using that would make our lives easier, installed it, contacted us and advised us how to use it. All at his own initiative. Truly remarkable and impressive. Thank you!!”

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Posted 7 years ago

“So far so good for our text delivery service for our Greenwood App...”

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Posted 7 years ago

“Amazing customer service and an unbelievable easy interface! Top marks for FireText”

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Posted 7 years ago

“Very Useful!!!”

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Posted 7 years ago

“FireText is really simple to use, has great functionality and above all is very effective. I'm not sure I could do without it now!”

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Posted 7 years ago

“Excellent service and really helpful staff!”

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Posted 7 years ago

“Outstanding customer service, in fact the easiest company i have dealt with over the net. This was all new to me and your team made me feel at ease and educated me through the whole process. We are using your txt service every day and it adds so much value to our business. Couldn't be any happier here at myfxhub.com :) P.S the card in the post was cool, nice touch.”

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Posted 7 years ago

“From the moment I signed up I had a dedicated 'account manager' (Alex) helping me. He was professional, friendly, polite & quick to respond & resolve any queries I had. Its really easy to use on both my laptop and mobile. Perfect for what I needed it for.”

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Posted 7 years ago

“Does what it says on the tin. Easy enough for me to use. Significantly increased comms and engagement with my remote workforce. All good.”

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Posted 7 years ago

“Very efficient and effective service”

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Posted 7 years ago

“Great service and customer care.”

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Posted 7 years ago

“Easy to import my MailChimp users into fire text”

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Posted 8 years ago

“The customer service that FireText provides is excellent. I felt fully supported throughout setting up my account and it was easy to learn how to use with Alex's help!”

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Posted 8 years ago

“Mostly very easy to use! Only compaint is whilst adding contacts, different groups automatically updat their fields when you upload contacts with overlapping details!”

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Posted 8 years ago

Thanks for your feedback! The custom field update when uploading contacts is optional - I will ping some details across on email if that helps :) Alex

Posted 8 years ago

“It works seamlessly with our existing database, its easy to use and more importantly tracks our communication so a thread is clearly visible. Firetext are helpful and swift to respond to any question and, they update us when our credits are running low so we keep our service running smoothly. Highly recommend FireText.”

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Posted 8 years ago

“Great service and nice support team!”

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Posted 8 years ago

“easy to use but expensive.”

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Posted 8 years ago

“We needed to add the ability to send SMS alerts from a system we developed. It took me less than a day to get everything working with FireText. The online help was useful and after also being contacted by someone there, I was provided with some free credits to allow me to test the code. I'd definitely recommend them.”

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Posted 8 years ago

FireText is rated 5.0 based on 1,313 reviews