FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.95

5.0 Rating 1,331 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

5.0

Based on 1,331 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The platform is relatively straightforward to use. The main thing that could be improved is the data upload that was a bit inefficient. we'd tried uploading the data with a file. it was not working so we've ended up pasting the data directly in the relevant section and it worked. The file upload working would have saved us time.”

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Posted 8 years ago

Thank you for the review Aurore :-) You can upload directly from a CSV file which makes it much quicker than copying and pasting, we've got a super-handy guide here: https://help.firetext.co.uk/hc/en-us/articles/360000079931-Uploading-Contacts and if you need any help with formatting your CSV just drop me a line on alex@firetext.co.uk

Posted 8 years ago

“Customer support was excellent. All my questions were answered promptly and in a very friendly manner. The service worked really well for what we needed. I will definitely use this service again.”

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Posted 8 years ago

“Cannot recommend Alex and Fire text enough, fast response, detailed information and the system is simply to use and does exactly what we want. Thank you”

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Posted 8 years ago

“Excellent company with exceptional customer service! Would definitely recommend to anyone :)”

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Posted 8 years ago

“I requested assistance as I was having problems amending some account details, I was very quickly responded to by Alex Hale who was very helpful, dealt with my query quickly which is a service that is hard to find these days. I would highly recommend Firetext services to anyone!”

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Posted 8 years ago

“Easy to send and great customer service!”

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Posted 8 years ago

“I have sent recommendation to many of my contacts. Hopefully they will contact you soon.”

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Posted 8 years ago

“FireText has made our service even better with us being able to send out reminders for appointments and viewings to our clients.”

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Posted 8 years ago

“Alex was really helpful and patient with my impatience... his advice was easy to follow and not condescending, I felt I could contact him any time and would be received warmly.... The card through the post was the icing on the cake!! Thank you 😊”

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Posted 8 years ago

“Shame there isn't a 6 star scale for you guys! You'd hit the big fat 6 with no trouble ;) Super easy set up for the business, super easy to use system, which made my my job 1000000 times easier! Plus great customer service ;) Thank you!!!!! xxxx”

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Posted 8 years ago

“We find the system very easy to use and it is reasonably priced. We are very happy with the service and the support from the very friendly staff.”

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Posted 8 years ago

“This Text system is easy to use and very efficient. Good service from the Customer Support Team.”

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Posted 8 years ago

“Firetext SMS helps greatly with our Support systems. integrated with freshdesk is a great SMS ticket system.”

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Posted 8 years ago

“No issues with FireText. Always reliable when sending out messages to clients. Would definitely recommend.”

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Posted 8 years ago

“Clients do not see emails we are sending but they do see the TEXT. This is a good thing as we are eliminating the responses of i Did not see the email”

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Posted 8 years ago

“Excellent value and very personal service. You always feel you have someone to contact who is willing (and usually able) to help.”

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Posted 8 years ago

“Great customer service and easy to use!”

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Posted 8 years ago

“The customer service at firetext is some of the best I have seen, quite replies and keen to help and support. I would and have recommended you to several people.”

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Posted 8 years ago

“Good acc. man and customer service. Easy to use, nice design. Will use again!”

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Posted 8 years ago

“FireText sent me a hand written card. No-one sends me cards, in fact no-one sends me anything. Anyway, back to the review. The guys and girls at FireText are superb. Not in my 27 years in IT have I come across support like it. From sign-up, to API, to integration, to the card, it's been an amazing faultless experience. I wish all IT/IS companies were like this. Well done FireText, keep up the excellent work.”

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Posted 8 years ago

FireText is rated 5.0 based on 1,331 reviews